Benefits of Customer Relationship Management (CRM)

Course Summary

Grow your business, learn something new or train your employees with our engaging customer relationship management (CRM) corporate training course. Our short video and text lessons explain the benefits of CRM in an easy-to-follow way, while the multiple-choice quizzes can be used to keep tabs on your progress.
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2 chapters in Benefits of Customer Relationship Management (CRM)

Course Practice Test

Check your knowledge of this course with a 50-question practice test.
  • Comprehensive test covering all topics
  • Detailed video explanations for wrong answers
Week {{::cp.getGoalWeekForTopic(0, 2)}}
Ch 1. Customer Relationship Management & Customer Satisfaction {{cp.topicAssetIdToProgress[56308].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Customer Relationship Management: Using CRM to Focus on Customers Score: {{cp.lessonAssetIdToProgress[1773].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[1773].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[1773].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[1773].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - What is Customer Satisfaction? - Definition & Examples Score: {{cp.lessonAssetIdToProgress[3792].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[3792].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[3792].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[3792].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Case Study: Costco Wholesale's Customer Satisfaction Score: {{cp.lessonAssetIdToProgress[580117].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[580117].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[580117].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[580117].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Customer Relationship Management and Marketing Technology Score: {{cp.lessonAssetIdToProgress[1579].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[1579].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[1579].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[1579].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(1, 2)}}
Ch 2. CRM System Benefits & Advantages {{cp.topicAssetIdToProgress[56309].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Using CRM to Improve Customer Relations Score: {{cp.lessonAssetIdToProgress[56310].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56310].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[56310].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56310].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Using CRM to Increase Revenue & Competitive Advantage Score: {{cp.lessonAssetIdToProgress[56311].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56311].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[56311].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56311].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - How CRM Can Maximize Upselling & Cross-Selling Opportunities Score: {{cp.lessonAssetIdToProgress[56312].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56312].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[56312].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56312].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Pratical Application: Using CRM to Maximize Upselling & Cross-Selling Opportunities
Lesson 5 - Using CRM to Improve Marketing & Customer Acquisition Score: {{cp.lessonAssetIdToProgress[56313].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56313].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[56313].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56313].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - How CRM Can Improve Internal Communication Score: {{cp.lessonAssetIdToProgress[56314].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56314].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[56314].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56314].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Using CRM to Forecast Sales & Report Production Efforts Score: {{cp.lessonAssetIdToProgress[56315].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56315].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[56315].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56315].bestScoreQuestions}}  Take Quiz Optional

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Practice Tests in this course
Check your knowledge of this course with a 50-question practice test. Once you take the test, you will receive a detailed exam report complete with your personal statistics and even specific lessons to focus on! Take the practice test now
Your detailed study guide will include:
  • Answers and detailed explanations to each question
  • Video lessons to explain complicated concepts
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