- Course type: Self-paced
- Available Lessons: 28
- Average Lesson Length: 8 min
Eligible for Certificate: Yes
Certificates show that you have completed the course. They do not provide credit.
Watch a preview:chapter 1 / lesson 1Essential Skills for Customer Service Personnel
Course SummaryIf you are looking to train employees on how to build a customer service team, you can take advantage of this video course. Brief lessons provide details about customer service teams and customer service skills.
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About This Course
In order to have a company that thrives for as long as possible, your employees need to know how to build the right customer service team. This corporate training course outlines a plan for doing that. Quizzes and exams are available to help your employees gauge how much they learned from the course.
How It Works
Video lessons are available on demand, which are designed to help teach your employees about the tools and strategies used for building customer service teams. These lessons are engaging, which makes learning fun.
Some of the practical elements within this course include:
- Video lessons that contain information about customer service skills
- Chapter exams designed to assess your staff's understanding of the process of training employees
- Entertaining videos with timelines that help individuals navigate quickly through them
- A comprehensive final exam that covers all of the topics taken from each chapter
How It Helps
- Stresses cohesiveness: In order for a team to work together, they must understand what it means to be cohesive.
- Breeds effectiveness: After employees see what it takes to be an effective team, they can apply the skills learned from this course into their real-world work environments.
- Creates fast responses: This course is ideal for teaching team members about resolving customer issues quickly and keeping customers happy.
Upon completion of this course, your employees should be able to:
- Summarize how to effectively develop and recruit a customer service team and develop customer service and coaching skills within that customer service team.
- Break down the standard process in terms of resolving customer complaints, showing customer appreciation, and standard operating procedure in customer service.
- Assess and choose methods to train and motivate employees in customer service.
- Communicate and manage diversity within customer service teams.
Earning College Credit
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