Building Customer Relationships

Course Summary

Our mobile-friendly training course contains informative videos that train your employees in areas of customer communication, marketing strategies, conflict management and other aspects of effective customer relations.
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2 chapters in Building Customer Relationships

Week {{::cp.getGoalWeekForTopic(1, 2)}}
Ch 2. Communicating with Customers {{cp.topicAssetIdToProgress[56337].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Interpersonal Skills in the Workplace: Examples and Importance Score: {{cp.lessonAssetIdToProgress[9744].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9744].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[9744].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9744].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Being an Empathetic Communicator Score: {{cp.lessonAssetIdToProgress[22967].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[22967].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[22967].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[22967].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - What Is Effective Listening in the Workplace? - Definition, Techniques & Barriers Score: {{cp.lessonAssetIdToProgress[18916].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[18916].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[18916].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[18916].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Bargaining Strategies in Conflict Resolution: Distributive and Integrative Bargaining Score: {{cp.lessonAssetIdToProgress[9496].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9496].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[9496].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9496].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - The Importance of Using Communication Technology Wisely Score: {{cp.lessonAssetIdToProgress[15075].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[15075].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[15075].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[15075].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Using Nondiscriminatory Language in Business Communication Score: {{cp.lessonAssetIdToProgress[21306].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[21306].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[21306].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[21306].bestScoreQuestions}}  Take Quiz Optional

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Practice Tests in this course
Check your knowledge of this course with a 50-question practice test. Once you take the test, you will receive a detailed exam report complete with your personal statistics and even specific lessons to focus on!
Your detailed study guide will include:
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  • Video lessons to explain complicated concepts
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Building Customer Relationships
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