Building Customer Service Soft Skills

Course Summary

Help your employees develop strong and effective customer service skills, such as those pertaining to listening and conflict resolution, with the help of these corporate training videos. Short lessons and quizzes can be viewed at any time, from any device, and allow employees to train at their own pace.
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2 chapters in Building Customer Service Soft Skills

Week {{::cp.getGoalWeekForTopic(0, 2)}}
Ch 1. Soft Skills for Customer Service {{cp.topicAssetIdToProgress[57873].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - What Is Customer Service? - Definition, Types & Role in Marketing Score: {{cp.lessonAssetIdToProgress[9582].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9582].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[9582].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9582].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Interpersonal Interaction: Skills & Definition Score: {{cp.lessonAssetIdToProgress[5331].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[5331].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[5331].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[5331].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Important Soft Skills for Good Customer Service Score: {{cp.lessonAssetIdToProgress[57874].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57874].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[57874].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57874].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - The Role of Emotional Intelligence in Customer Service Score: {{cp.lessonAssetIdToProgress[57875].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57875].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[57875].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57875].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Practical Application: List of Questions for Assessing Emotional Intelligence
Week {{::cp.getGoalWeekForTopic(1, 2)}}
Ch 2. Developing Customer Service Soft Skills {{cp.topicAssetIdToProgress[57876].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Phone Skills for Customer Service Score: {{cp.lessonAssetIdToProgress[57877].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57877].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[57877].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57877].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Practical Application: Assessing Phone Skills for Customer Service Representatives
Lesson 3 - Writing Skills in Customer Support Tickets & Emails Score: {{cp.lessonAssetIdToProgress[57878].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57878].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[57878].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57878].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Using Instant Messaging & Chat in Customer Service Score: {{cp.lessonAssetIdToProgress[57879].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57879].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[57879].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57879].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Face-to-Face Customer Service Skills Score: {{cp.lessonAssetIdToProgress[57880].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57880].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[57880].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57880].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Soft Skills for Internal Customer Service Score: {{cp.lessonAssetIdToProgress[57881].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57881].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[57881].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57881].bestScoreQuestions}}  Take Quiz Optional

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Building Customer Service Soft Skills
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