Copyright

Building Customer Service Soft Skills

Course Summary

Help your employees develop strong and effective customer service skills, such as those pertaining to listening and conflict resolution, with the help of these corporate training videos. Short lessons and quizzes can be viewed at any time, from any device, and allow employees to train at their own pace.
Create An Account
To Start This Course Today
Used by over 30 million students worldwide
Create An Account
Try it free for 5 days

2 chapters in Building Customer Service Soft Skills

Week {{::cp.getGoalWeekForTopic(0, 2)}}
Ch 1. Soft Skills for Customer Service {{cp.topicAssetIdToProgress[57873].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - What Is Customer Service? - Definition, Types & Role in Marketing Score: {{cp.lessonAssetIdToProgress[9582].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9582].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[9582].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9582].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Interpersonal Interaction: Skills & Definition Score: {{cp.lessonAssetIdToProgress[5331].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[5331].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[5331].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[5331].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Important Soft Skills for Good Customer Service Score: {{cp.lessonAssetIdToProgress[57874].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57874].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[57874].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57874].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - The Role of Emotional Intelligence in Customer Service Score: {{cp.lessonAssetIdToProgress[57875].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57875].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[57875].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57875].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Practical Application: List of Questions for Assessing Emotional Intelligence
Week {{::cp.getGoalWeekForTopic(1, 2)}}
Ch 2. Developing Customer Service Soft Skills {{cp.topicAssetIdToProgress[57876].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Phone Skills for Customer Service Score: {{cp.lessonAssetIdToProgress[57877].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57877].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[57877].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57877].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Practical Application: Assessing Phone Skills for Customer Service Representatives
Lesson 3 - Writing Skills in Customer Support Tickets & Emails Score: {{cp.lessonAssetIdToProgress[57878].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57878].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[57878].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57878].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Using Instant Messaging & Chat in Customer Service Score: {{cp.lessonAssetIdToProgress[57879].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57879].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[57879].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57879].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Face-to-Face Customer Service Skills Score: {{cp.lessonAssetIdToProgress[57880].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57880].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[57880].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57880].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Soft Skills for Internal Customer Service Score: {{cp.lessonAssetIdToProgress[57881].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57881].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[57881].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57881].bestScoreQuestions}}  Take Quiz Optional

Earning College Credit

Did you know… We have over 160 college courses that prepare you to earn credit by exam that is accepted by over 1,500 colleges and universities. You can test out of the first two years of college and save thousands off your degree. Anyone can earn credit-by-exam regardless of age or education level.

To learn more, visit our Earning Credit Page

Transferring credit to the school of your choice

Not sure what college you want to attend yet? Study.com has thousands of articles about every imaginable degree, area of study and career path that can help you find the school that's right for you.

Practice Tests in this course
Check your knowledge of this course with a 50-question practice test. Once you take the test, you will receive a detailed exam report complete with your personal statistics and even specific lessons to focus on!
Your detailed study guide will include:
  • Answers and detailed explanations to each question
  • Video lessons to explain complicated concepts
Course Practice Test
Building Customer Service Soft Skills
Not Taken
More practice by chapter
See practice tests for:
Support