- Course type: Self-paced
- Available Lessons: 96
- Average Lesson Length: 8 min
Eligible for Credit: Yes
Earn transferable credit by taking this course for credit.
Watch a preview:chapter 1 / lesson 1The Communication Process
Course SummaryBusiness 324: Managerial Communication has been evaluated and recommended for 3 semester hours and may be transferred to over 2,000 colleges and universities. This self-paced course can help both professionals who need to improve their managerial communication skills, as well as students who need to study for upcoming business exams.
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Course Practice TestCheck your knowledge of this course with a 50-question practice test.
- Comprehensive test covering all topics
- Detailed video explanations for wrong answers
|Course Progress||Best Score|
|Lesson 1 - Managerial Communication - Assignment: Communication Plan|
The course objective is to examine and apply communication skills that managers need to effectively maneuver workplace conflicts, maximize productivity in meetings, deliver presentations, and handle many other duties that require communication.
Your grade for this course will be calculated out of 300. The minimum score required to pass and become eligible for college credit for this course is 210, or an overall course grade of 70%. The table below shows the assignments you must complete and how they'll be incorporated into the overall grade.
|Proctored Final Exam||100|
Quizzes are meant to test your comprehension of each lesson as you progress through the course. Here's a breakdown of how you will be graded on quizzes and how they'll factor into your final score:
- You will have 3 attempts to take each quiz for a score.
- The highest score of your first 3 attempts will be recorded as your score for each quiz.
- When you've completed the course, the highest scores from your first 3 attempts at each quiz will be averaged together and weighed against the total possible points for quizzes. For instance, if your average quiz score is 85%, you'll receive 85 out of 100 possible points for quizzes.
- After your initial 3 attempts, you can take a quiz for practice as many times as you'd like.
- You will need to pass each quiz with a score of at least 80% to earn course progress for the lesson. However, it is not necessary to earn 80% within the first three quiz attempts.
Assignments are intended to assess your application, analysis, and critical thinking skills in relation to the concepts you learn in the course. One assignment is required for this course. You can access it here.
- All assignment scores will total up to 100.
- Your assignment(s) will be graded by a Study.com instructor.
- The instructor will provide a graded rubric for you along with feedback on what you did well and what could be improved.
- If you are unsatisfied with your score, you will be able to revise and resubmit your assignment(s) twice. You are free to resubmit an assignment within two weeks of your most recent exam attempt or at any point if you have an active college accelerator membership.
Proctored Final Exam
The proctored final exam is a cumulative test designed to ensure that you've mastered the material in the course.
- You'll earn points equivalent to the percentage grade you receive on your proctored final. (So if you earn 90% on the final, that's 90 points toward your final grade.)
- If you're unsatisfied with your score on the exam, you'll be eligible to retake the exam after a 3-day waiting period.
- You can only retake the exam twice, so be sure to use your study guide and fully prepare yourself before you take the exam again.
Items Allowed on Study.com Proctored Exam for Business 324: Managerial Communication:
- One sheet of blank scratch paper
- Pen or pencil
Items NOT Allowed on Study.com Proctored Exam for Business 324: Managerial Communication:
- Office programs, web browsers, or any programs other than Software Secure (including Study.com lessons)
- Textbooks (digital or physical)
- Mobile phones, headphones, speakers, TVs, or radios
- Notebooks or notes
- Any calculators
Upon completion of the course, you will be able to:
• Analyze how the evolution of management theories over time has impacted the way managers communicate with others.
• Determine how managerial communications impacts processes and relationships, both within and outside the organization.
• Summarize how a manager's communication proficiency can impact their team's ability to solve problems, resolve conflicts, and make decisions.
• Design strategies for effective internal and external written communications.
• Determine appropriate strategies for effective oral communications.
• Identify and evaluate the role of technology in managerial communications, and how it impacts the manager's interactions with others in the organization.
There are no prerequisites for this course. But most students prefer to complete Business 101: Principles of Management before taking this course.
Business 324: Managerial Communication consists of short video lessons that are organized into topical chapters. Each video is approximately 5-10 minutes in length and comes with a quick quiz to help you measure your learning. At the end of each chapter, you can complete a chapter test to see if you're ready to move on or have some material to review. Once you've completed the entire course, take the practice test to see if you're ready to earn credit. Use the study tools in the course to prepare for your final exam.
The course is completely self-paced. Watch lessons on your schedule whenever and wherever you want. When you're ready, take the final exam.
Click here for information on required technology for using Study.com.
This course has been evaluated and transfer credit-recommended by both ACE and NCCRS for 3 semester hours in the upper division baccalaureate degree category. To earn credit, follow these steps:
- If you already have a school in mind, check with your registrar to see if your school is one of the 2,000 colleges and universities that accept credit for courses recommended by either ACE or NCCRS.
- Complete Business 324: Managerial Communication by watching video lessons and taking short quizzes.
- Take the credit-granting Business 324: Managerial Communication exam on our site.
- Transfer credit for Business 324: Managerial Communication to the accredited school of your choice!
- Check out this page for more information on how you can transfer your credit.
|Managerial Communication Dynamics||Describe the communication process within an organizational context; differentiate between the purpose for managerial communications in the classical scientific, neoclassical and contingency schools of management; categorize each element of managerial communications into one of the three strategic communication layers; distinguish between the three general types of managerial communication errors.|
|Managerial Communication with Technology||Define computer-mediated communications; compare and contrast technology-mediated communications and face-to-face communications; describe how technology can create communication barriers and select tools to overcome barriers; identify how technology can improve organizational innovation and team communications.|
|Effective Listening in the Workplace||Compare and contrast 'hearing' and 'listening'; describe the active listening process, its benefits for managers and the barriers that prevent it; differentiate between reflective listening and active listening; recall the four stages of the listening process; list tactics managers can use to become better listeners and promote a listening climate.|
|Nonverbal Communication in the Workplace||Define nonverbal communication; recall the role that space and culture plays in the nonverbal communication process; list several nonverbal cues that managers should observe as they speak with others; give examples of nonverbal cues that may indicate deception in others.|
|Dynamics of Intercultural Communications||Define culture and diversity; recall how power distance impacts communication between managerial levels within an organization; select communication taboos that differ between cultures; list ways that managers can become more competent at intercultural communications.|
|Managing Workplace Conflict||Clarify the sources and types of conflicts that occur in the workplace; recall the process and stages of conflict on teams; list the five strategies managers can use to manage organizational conflict; select the communication principals and steps involved in problem-solving conflict resolution; apply strategies that help managers overcome negotiation obstacles; state the impact that culture has on how people negotiate; list two dispute resolution forms that may be used when negotiations breakdown.|
|Managing Productive Meetings||Select the advantages and disadvantages of teamwork; differentiate between the types of business meetings managers facilitate; identify the steps and tactics for preparing and conducting a purposeful business meeting.|
|Conducting Workplace Interviews||List the various types of employment interviews and describe the ways these interviews are conducted.|
|Characteristics of Managerial Writing||List several things that managers consider before they start writing their message; select the elements of effective sentence, paragraph and message structure/construction; recall how to proofread and revise messages for errors, accuracy and conciseness; identify elements and steps in the collaborative writing process.|
|Routine Messages, Reports, & Proposals||Differentiate between informal and formal written communications; list the different types of managerial communications documents; recall the components and structure of each type of document.|
|Creating Professional Presentations||Know how to create a strategic, audience-centered professional presentation; differentiate between the technologies, tools and aids that managers may incorporate into a presentation; recall how to prepare for a presentation and common mistakes managers should avoid; identify how to best project your voice and answer audience questions during the presentation.|
|Trending Issues in Managerial Communications||Assess the role of virtual teams in the workplace and explain how to effectively communicate within one; recall how globalization is changing the business landscape; define the knowledge economy and the communication skills it demands; list how worker expectations are shifting as the younger generation of professionals enters the workforce.|
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What to Expect For the Exam
This Study.com course has been evaluated and recommended for college credit. Once you've completed this course, you can take the proctored final exam and potentially earn credit. Follow the steps below to take the exam.
Before taking the exam, all of the following requirements must be met:
|A College Accelerator Study.com membership.|
|Completed all lessons in Business 324: Managerial Communication course and achieved 100% Quiz Progress.|
|Not attempted to take this exam within the last three days.|
|Have available proctored exams in this month of membership.|
|Complete the exam readiness quiz.|
|Please note: Assignments are required to complete this course for credit|
Please complete all of the pre-requirements in the Pre-Exam Checklist in order to take the exam.
Exam Process Details
1. Register For Exam
Registering for the exam is simple. First, be sure you meet the system requirements. Next, you'll need to agree to the academic integrity policy. Then just confirm your name and the exam name, and you're ready to go!
2. Download Software Secure
You'll receive an unique access code. Please write this down — you'll need it to take the exam. Then download Software Secure and follow the installation instructions.
3. Take Exam
The exam contains 50 - 100 multiple choice questions. You will have two hours to complete the exam, so don't start until you're sure you can complete the entire thing. And remember to pace yourself!
4. Get Exam Results
We will send you an email with your official exam results within 1 to 2 weeks. If you would like to raise your grade after receiving your exam results, you can retake quizzes with fewer than 3 attempts. You will then need to retake the final exam.
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