Questions? Speak to an advisor: Request Info

Business 324: Managerial Communication

  • Course type: Self-paced
  • Available Lessons: 96
  • Average Lesson Length: 8 min
  • Eligible for Credit: Yes

    Earn transferable credit by taking this course for credit.

  • Watch a preview:

    The Communication Process
    chapter 1 / lesson 1
    The Communication Process

  • Business 324: Managerial Communication Practice Test
Study.com advisor image
Questions about online credit?
Study.com Advisors are available.
Call us or request info by email.

Course Summary

Business 324: Managerial Communication has been evaluated and recommended for 3 semester hours and may be transferred to over 2,000 colleges and universities. This self-paced course can help both professionals who need to improve their managerial communication skills, as well as students who need to study for upcoming business exams.
Create an account
to start this course today
Try it risk-free for 30 days
Create an account
Try it risk-free for 30 days

13 chapters in Business 324: Managerial Communication

Course Practice Test

Check your knowledge of this course with a 50-question practice test.
  • Comprehensive test covering all topics
  • Detailed video explanations for wrong answers
Week {{::cp.getGoalWeekForTopic(0, 13)}}
Ch 1. Managerial Communication Dynamics {{cp.topicAssetIdToProgress[420001].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - The Communication Process Score: {{cp.lessonAssetIdToProgress[2124].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2124].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[2124].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2124].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Organizational Communication Score: {{cp.lessonAssetIdToProgress[2126].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2126].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[2126].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2126].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Managerial Communication Score: {{cp.lessonAssetIdToProgress[2123].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2123].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[2123].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2123].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Classical Scientific School of Management Score: {{cp.lessonAssetIdToProgress[2038].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2038].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[2038].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2038].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Neoclassical Theory of Management: The Human Relations Approach Score: {{cp.lessonAssetIdToProgress[2046].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2046].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[2046].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2046].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Contingency School of Management Score: {{cp.lessonAssetIdToProgress[2056].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2056].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[2056].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2056].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Evolution of Managerial Communication Theory Score: {{cp.lessonAssetIdToProgress[420003].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[420003].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[420003].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[420003].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - Impacts of Managerial Communication on Processes & Relationships Score: {{cp.lessonAssetIdToProgress[420005].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[420005].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[420005].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[420005].bestScoreQuestions}}  Take Quiz Optional
Lesson 9 - What are the Different Levels of Communication? Score: {{cp.lessonAssetIdToProgress[52467].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[52467].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[52467].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[52467].bestScoreQuestions}}  Take Quiz Optional
Lesson 10 - The Three Layers of Managerial Communications Score: {{cp.lessonAssetIdToProgress[420007].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[420007].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[420007].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[420007].bestScoreQuestions}}  Take Quiz Optional
Lesson 11 - Critical Communication Errors in Managerial Communications Score: {{cp.lessonAssetIdToProgress[420009].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[420009].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[420009].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[420009].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(1, 13)}}
Ch 2. Managerial Communication with Technology {{cp.topicAssetIdToProgress[420011].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Computer-Mediated Communication: Definition, Types & Advantages Score: {{cp.lessonAssetIdToProgress[54258].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[54258].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[54258].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[54258].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Comparing Face-to-Face & Computer-Mediated Communication Score: {{cp.lessonAssetIdToProgress[54259].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[54259].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[54259].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[54259].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Symbolic Interaction Theory: Definition & Examples Score: {{cp.lessonAssetIdToProgress[19510].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[19510].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[19510].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[19510].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Technology Related Barriers in Managerial Communications Score: {{cp.lessonAssetIdToProgress[420013].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[420013].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[420013].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[420013].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Matching Technology to the Message in Managerial Communications Score: {{cp.lessonAssetIdToProgress[420015].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[420015].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[420015].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[420015].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Technological Innovation and Organizational Behavior Score: {{cp.lessonAssetIdToProgress[10296].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[10296].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[10296].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[10296].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Technologies for Group Communication and Collaboration: Groupware, Teleconferencing & Virtual Worlds Score: {{cp.lessonAssetIdToProgress[20904].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[20904].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[20904].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[20904].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(2, 13)}}
Ch 3. Effective Listening in the Workplace {{cp.topicAssetIdToProgress[420017].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Hearing vs. Listening: Importance of Listening Skills for Speakers Score: {{cp.lessonAssetIdToProgress[18435].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[18435].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[18435].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[18435].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - What Is Effective Listening in the Workplace? - Definition, Techniques & Barriers Score: {{cp.lessonAssetIdToProgress[18916].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[18916].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[18916].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[18916].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Barriers to Effective Listening in Groups Score: {{cp.lessonAssetIdToProgress[20901].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[20901].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[20901].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[20901].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - The Difference Between Reflective & Active Listening Score: {{cp.lessonAssetIdToProgress[317393].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[317393].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[317393].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[317393].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - The Four Stages of the Listening Process Score: {{cp.lessonAssetIdToProgress[18437].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[18437].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[18437].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[18437].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Adapting Listening & Response to Different Situations Score: {{cp.lessonAssetIdToProgress[84607].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[84607].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[84607].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[84607].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Developing a Listening Climate in the Workplace Score: {{cp.lessonAssetIdToProgress[420019].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[420019].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[420019].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[420019].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(3, 13)}}
Ch 4. Nonverbal Communication in the Workplace {{cp.topicAssetIdToProgress[420021].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Nonverbal Communication: Terms & Uses Score: {{cp.lessonAssetIdToProgress[54230].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[54230].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[54230].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[54230].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - The Importance of Space in Nonverbal Communication Score: {{cp.lessonAssetIdToProgress[54233].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[54233].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[54233].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[54233].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - The Role of Culture in Nonverbal Communication Score: {{cp.lessonAssetIdToProgress[54231].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[54231].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[54231].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[54231].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Understanding the Nonverbal Communication of Group Members Score: {{cp.lessonAssetIdToProgress[20902].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[20902].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[20902].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[20902].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Nonverbal Cues in Communication: Examples & Overview Score: {{cp.lessonAssetIdToProgress[11532].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[11532].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[11532].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[11532].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Nonverbal Taboos: Definition & Examples Score: {{cp.lessonAssetIdToProgress[54232].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[54232].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[54232].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[54232].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Nonverbal Signs of Deception in the Workplace Score: {{cp.lessonAssetIdToProgress[420023].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[420023].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[420023].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[420023].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(4, 13)}}
Ch 5. Dynamics of Intercultural Communications {{cp.topicAssetIdToProgress[420025].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Culture: Definition & Meaning Score: {{cp.lessonAssetIdToProgress[3466].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[3466].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[3466].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[3466].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - What is Diversity? - Definition & Meaning Score: {{cp.lessonAssetIdToProgress[3440].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[3440].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[3440].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[3440].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Hofstede's Power Distance: Definition & Examples Score: {{cp.lessonAssetIdToProgress[8517].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[8517].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[8517].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[8517].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Cross-Cultural Communication: Definition, Strategies & Examples Score: {{cp.lessonAssetIdToProgress[7764].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7764].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[7764].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7764].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Developing Intercultural Competence in Business Score: {{cp.lessonAssetIdToProgress[83478].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[83478].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[83478].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[83478].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Cultural Competency in Communication Score: {{cp.lessonAssetIdToProgress[54275].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[54275].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[54275].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[54275].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(5, 13)}}
Ch 6. Managing Workplace Conflict {{cp.topicAssetIdToProgress[420027].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Team Conflict and the Work Process Score: {{cp.lessonAssetIdToProgress[2085].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2085].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[2085].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2085].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Sources of Conflict in the Workplace: Task, Relationship, and Process Conflict Score: {{cp.lessonAssetIdToProgress[9491].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9491].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[9491].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9491].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Affective, Procedural & Substantive Conflict Score: {{cp.lessonAssetIdToProgress[54334].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[54334].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[54334].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[54334].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - What is the Conflict Process? - Definition and Stages Score: {{cp.lessonAssetIdToProgress[9493].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9493].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[9493].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9493].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - What Is Conflict Resolution in the Workplace? - Skills, Techniques & Methods Score: {{cp.lessonAssetIdToProgress[7458].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7458].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[7458].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7458].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Conflict Resolution Strategies in Managerial Communications Score: {{cp.lessonAssetIdToProgress[420029].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[420029].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[420029].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[420029].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Win-Win Conflict Resolution in Managerial Communications Score: {{cp.lessonAssetIdToProgress[420031].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[420031].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[420031].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[420031].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - What is Negotiation? - The Five Steps of the Negotiation Process Score: {{cp.lessonAssetIdToProgress[9497].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9497].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[9497].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9497].bestScoreQuestions}}  Take Quiz Optional
Lesson 9 - Negotiation Strategies in the Workplace Score: {{cp.lessonAssetIdToProgress[216845].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[216845].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[216845].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[216845].bestScoreQuestions}}  Take Quiz Optional
Lesson 10 - Negotiation & Conflict Resolution Skills for Project Management Score: {{cp.lessonAssetIdToProgress[141812].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[141812].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[141812].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[141812].bestScoreQuestions}}  Take Quiz Optional
Lesson 11 - Cultural Differences in Negotiations and Conflicts Score: {{cp.lessonAssetIdToProgress[10300].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[10300].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[10300].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[10300].bestScoreQuestions}}  Take Quiz Optional
Lesson 12 - Alternative Forms of Dispute Resolution: Negotiation, Mediation & Arbitration Score: {{cp.lessonAssetIdToProgress[5631].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[5631].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[5631].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[5631].bestScoreQuestions}}  Take Quiz Optional
Lesson 13 - Required Assignments Reminder
Week {{::cp.getGoalWeekForTopic(6, 13)}}
Ch 7. Managing Productive Meetings {{cp.topicAssetIdToProgress[420033].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - The Work Team in Contemporary Business: Definition & Analysis Score: {{cp.lessonAssetIdToProgress[20898].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[20898].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[20898].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[20898].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Social Loafing & Social Facilitation: Definition and Effects of Groups Score: {{cp.lessonAssetIdToProgress[2872].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2872].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[2872].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2872].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Group Psychology: Minority vs. Majority Influence Score: {{cp.lessonAssetIdToProgress[8605].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[8605].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[8605].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[8605].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Types of Business Meetings: Formal & Informal Score: {{cp.lessonAssetIdToProgress[57265].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57265].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[57265].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57265].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Preparing, Conducting, and Contributing to Productive Meetings Score: {{cp.lessonAssetIdToProgress[20903].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[20903].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[20903].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[20903].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Creating a Practical Meeting Agenda Score: {{cp.lessonAssetIdToProgress[57267].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57267].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[57267].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57267].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - How to Run a Purposeful Meeting Score: {{cp.lessonAssetIdToProgress[57268].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57268].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[57268].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57268].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(7, 13)}}
Ch 8. Conducting Workplace Interviews {{cp.topicAssetIdToProgress[420035].percentComplete}}% complete
Week {{::cp.getGoalWeekForTopic(8, 13)}}
Ch 9. Characteristics of Managerial Writing {{cp.topicAssetIdToProgress[420037].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Establishing Goals in Technical Writing Score: {{cp.lessonAssetIdToProgress[25943].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[25943].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[25943].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[25943].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Analyzing Your Audience and Adapting Your Message: Purpose, Process & Strategy Score: {{cp.lessonAssetIdToProgress[21112].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[21112].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[21112].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[21112].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Understanding the Tone and Voice of Your Message Score: {{cp.lessonAssetIdToProgress[21304].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[21304].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[21304].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[21304].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Writing Effective Sentences for Business Communication Score: {{cp.lessonAssetIdToProgress[21308].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[21308].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[21308].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[21308].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Crafting Strong and Coherent Paragraphs in Business Communication Score: {{cp.lessonAssetIdToProgress[21309].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[21309].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[21309].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[21309].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Structuring and Organizing Your Message Score: {{cp.lessonAssetIdToProgress[21310].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[21310].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[21310].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[21310].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Proofreading Your Message for Spelling, Grammar, Accuracy & Clarity Score: {{cp.lessonAssetIdToProgress[21698].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[21698].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[21698].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[21698].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - Revising Your Message for Errors, Conciseness & Readability Score: {{cp.lessonAssetIdToProgress[21699].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[21699].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[21699].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[21699].bestScoreQuestions}}  Take Quiz Optional
Lesson 9 - Collaborative Managerial Writing: Guidelines & Tools Score: {{cp.lessonAssetIdToProgress[420039].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[420039].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[420039].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[420039].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(9, 13)}}
Ch 10. Routine Messages, Reports, & Proposals {{cp.topicAssetIdToProgress[420041].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Routine and Positive Messages in the Workplace Score: {{cp.lessonAssetIdToProgress[20073].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[20073].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[20073].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[20073].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Business Emails: Structure, Format & Tone Score: {{cp.lessonAssetIdToProgress[65668].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65668].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[65668].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65668].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Following the Writing Process for Memos Score: {{cp.lessonAssetIdToProgress[56282].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56282].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[56282].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56282].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Components of a Business Letter Score: {{cp.lessonAssetIdToProgress[56277].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56277].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[56277].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56277].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - How to Write Incident Reports: Purpose, Structure & Content Score: {{cp.lessonAssetIdToProgress[56263].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56263].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[56263].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56263].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Writing a Business Report: Structure & Examples Score: {{cp.lessonAssetIdToProgress[69161].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[69161].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[69161].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[69161].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - How to Write a Business Proposal Score: {{cp.lessonAssetIdToProgress[44613].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[44613].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[44613].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[44613].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - Performance Appraisals: Best Practices & Examples Score: {{cp.lessonAssetIdToProgress[351181].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[351181].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[351181].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[351181].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(10, 13)}}
Ch 11. Creating Professional Presentations {{cp.topicAssetIdToProgress[420043].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Developing an Audience-Centered Presentation Score: {{cp.lessonAssetIdToProgress[22097].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[22097].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[22097].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[22097].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Strategies for Developing Effective Presentations Score: {{cp.lessonAssetIdToProgress[58495].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[58495].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[58495].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[58495].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Using Technology to Deliver a Presentation: Pros, Cons & Strategies Score: {{cp.lessonAssetIdToProgress[22102].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[22102].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[22102].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[22102].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Types of Visual Aids for Business Presentations Score: {{cp.lessonAssetIdToProgress[22104].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[22104].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[22104].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[22104].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Tools for Delivering Online Presentations Score: {{cp.lessonAssetIdToProgress[58498].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[58498].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[58498].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[58498].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Practicing a Presentation: Importance, Techniques & Feedback Score: {{cp.lessonAssetIdToProgress[22098].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[22098].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[22098].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[22098].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Avoiding Common Presentation Mistakes Score: {{cp.lessonAssetIdToProgress[58497].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[58497].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[58497].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[58497].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - Using Vocal Qualities to Convey Meaning in Public Speaking Score: {{cp.lessonAssetIdToProgress[20028].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[20028].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[20028].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[20028].bestScoreQuestions}}  Take Quiz Optional
Lesson 9 - Tips for Handling Audience Questions During a Presentation Score: {{cp.lessonAssetIdToProgress[22101].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[22101].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[22101].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[22101].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(11, 13)}}
Ch 12. Trending Issues in Managerial Communications {{cp.topicAssetIdToProgress[420045].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Communication Tools for Virtual Teams Score: {{cp.lessonAssetIdToProgress[57795].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57795].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[57795].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57795].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Pros & Cons of Alternative Work Arrangements: Home Office, Virtual Teams and Telecommuting Score: {{cp.lessonAssetIdToProgress[20153].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[20153].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[20153].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[20153].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Job Flexibility in the Workplace Score: {{cp.lessonAssetIdToProgress[2121].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2121].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[2121].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2121].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Globalization, Outsourcing & Insourcing: Impact of Technology on Careers Score: {{cp.lessonAssetIdToProgress[1804].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[1804].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[1804].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[1804].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - How Teams Differ in a Global Setting Score: {{cp.lessonAssetIdToProgress[10301].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[10301].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[10301].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[10301].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Knowledge Economy: Definition & Concept Score: {{cp.lessonAssetIdToProgress[8506].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[8506].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[8506].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[8506].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Communication Skills Needed in a Knowledge Economy Score: {{cp.lessonAssetIdToProgress[18908].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[18908].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[18908].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[18908].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - Generation Y in the Workplace Score: {{cp.lessonAssetIdToProgress[9081].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9081].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[9081].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9081].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(12, 13)}}
Ch 13. Required Assignments for Business 324 {{cp.topicAssetIdToProgress[491059].percentComplete}}% complete
Learn More
Start Earning College Credit Today

Learn more about the College Accelerator Plan

What to Expect For the Exam

This Study.com course has been evaluated and recommended for college credit. Once you've completed this course, you can take the proctored final exam and potentially earn credit. Follow the steps below to take the exam.

Exam Steps

1
Create Account
2
Register For Exam
3
Take The Exam
4
Get Your Results

Pre-Exam Checklist

Before taking the exam, all of the following requirements must be met:

A College Accelerator Study.com membership.
Completed all lessons in Business 324: Managerial Communication course and achieved 100% Quiz Progress.
Not attempted to take this exam within the last three days.
Have available proctored exams in this month of membership.
Have not taken this exam three times. (0/3)
Complete the exam readiness quiz.
Please note: Assignments are required to complete this course for credit. You have submitted / required assignments for this course.
Start Exam Registration 

Please meet all of the pre-requirements in the Pre-Exam Checklist in order to take the exam.

Exam Process Details

1. Register For Exam

Registering for the exam is simple. First, be sure you meet the system requirements. Next, you'll need to agree to the academic integrity policy. Then just confirm your name and the exam name, and you're ready to go!

2. Download Software Secure

You'll receive an unique access code. Please write this down — you'll need it to take the exam. Then download Software Secure and follow the installation instructions.

3. Take Exam

The exam contains 50 - 100 multiple choice questions. You will have two hours to complete the exam, so don't start until you're sure you can complete the entire thing. And remember to pace yourself!

4. Get Exam Results

We will send you an email with your official exam results within 1 to 2 weeks. If you would like to raise your grade after receiving your exam results, you can retake quizzes with fewer than 3 attempts. You will then need to retake the final exam.

Earning College Credit

Did you know… We have over 200 college courses that prepare you to earn credit by exam that is accepted by over 1,500 colleges and universities. You can test out of the first two years of college and save thousands off your degree. Anyone can earn credit-by-exam regardless of age or education level.

To learn more, visit our Earning Credit Page

Transferring credit to the school of your choice

Not sure what college you want to attend yet? Study.com has thousands of articles about every imaginable degree, area of study and career path that can help you find the school that's right for you.

Practice Tests in this course
Check your knowledge of this course with a 50-question practice test. Once you take the test, you will receive a detailed exam report complete with your personal statistics and even specific lessons to focus on! Take the practice test now
Your detailed study guide will include:
  • Answers and detailed explanations to each question
  • Video lessons to explain complicated concepts
Course Practice Test
More practice by chapter
See practice tests for:

Request more information

Get in contact with one of our transfer advisors to learn how to earn transferable college credit for Business 324: Managerial Communication.

Support