Call Center Customer Service - Improving Customer Satisfaction

  • Course type: Self-paced
  • Available Lessons: 10
  • Average Lesson Length: 8 min
  • Eligible for Certificate: Certificate completed Yes

    Certificates show that you have completed the course. They do not provide credit.

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    What is Customer Satisfaction? - Definition & Examples

Course Summary

The short video lessons in this course can help your employees improve customer satisfaction at your call center. They provide a useful resource to increase employee awareness of customer needs.
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2 chapters in Call Center Customer Service - Improving Customer Satisfaction

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Course Progress Best Score
Lesson 1 - Developing Inbound & Outbound Telephone Skills Score: {{cp.lessonAssetIdToProgress[58044].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[58044].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[58044].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[58044].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - How Call Center Technology Increases Customer Satisfaction Score: {{cp.lessonAssetIdToProgress[58045].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[58045].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[58045].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[58045].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Benefits of Customer Experience Management (CEM) Score: {{cp.lessonAssetIdToProgress[58046].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[58046].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[58046].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[58046].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Metrics for Analyzing Call Center Performance Score: {{cp.lessonAssetIdToProgress[58047].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[58047].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[58047].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[58047].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Resolving Conflict in Call Center Customer Service Score: {{cp.lessonAssetIdToProgress[58048].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[58048].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[58048].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[58048].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Practical Application: Resolving Conflict in Call Center Customer Service

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Practice Tests in this course
Check your knowledge of this course with a 50-question practice test. Once you take the test, you will receive a detailed exam report complete with your personal statistics and even specific lessons to focus on!
Your detailed study guide will include:
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  • Video lessons to explain complicated concepts
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