- Course type: Self-paced
- Available Lessons: 107
- Average Lesson Length: 8 min
Eligible for Certificate:
Certificates show that you have completed the course. They do not provide credit.
Watch a preview:chapter 1 / lesson 1Customer Centric: Definition & Examples
This course can be found in: CCXP Test Prep
Thousands of practice questions, an in-depth CCXP study guide, and 100+ test prep video lessons
Course SummaryRefer to this comprehensive test prep course to get ready for the Certified Customer Experience Professional (CCXP) exam. The course goes over all of the concepts you'll need to know for the test, and you can make sure you're ready by taking the course's lesson quizzes and chapter exams.
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9 chapters in CCXP Exam Study Guide - Certified Customer Experience Professional
Course Practice TestCheck your knowledge of this course with a 50-question practice test.
- Comprehensive test covering all topics
- Detailed video explanations for wrong answers
About This Course
Several short but informative text lessons in this course will provide overviews of customer experience practices, terms and strategies. Chapters in this study guide address such topics as employee relations, customer engagement, customer expectations and satisfaction, customer service metrics and ways to communicate customer service plans and attract customers. Project management, business strategies, client prospecting and organizational management are other topics of discussion covered in this guide.
This course was last updated in 2019.
About the CCXP Exam
The CCXP exam is used to provide professional certification to those working in the field of customer service and experience. The exam covers six competencies that include: customer-centric culture; organizational adoption and accountability; VOC, customer insight and understanding; experience design and improvement; metrics, measurement and ROI; and customer experience strategy. There are a total of 70 questions on this computer-based exam, and test-takers have two hours in which to complete the entire exam. The question format is multiple-choice. To pass this exam, 80% of these questions must be answered correctly.
CCXP Exam Preparation & Registration
This study guide is designed to cover all of the topics you will need to know to be fully prepared to take the CCXP exam. Text lessons are written by professionals in the field and can be printed and used as quick references. Self-assessment quizzes at the end of each lesson allow you to gauge what you have learned and identify any information that you might need to further review. You can also choose to contact instructors with questions regarding any lesson.
You must possess a bachelor's degree and have three years' experience in a customer service position to be eligible to take the CCXP exam. Once you meet this criteria, you must submit a completed application that can be obtained by registering online at the Customer Experience Professionals Association website. Once your application has been processed and fees have been paid, you can schedule the date, time and site for your exam. The exam is graded immediately. Once you have obtained this certification, it must be renewed every two years.
The CCXP exam was developed by the Customer Experience Professionals Association (CXPA), which is not affiliated with Study.com.
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