Effective Communication in the Workplace: Help and Review

Course Summary

Learn more about the topics of presentation delivery, communication and diversity with our interactive review course on effective communication in the workplace. Whether you need to get caught up in class or need a flexible, convenient study guide, our video lessons and quizzes can help you learn essential topics related to workplace communication.
Create an account
to start this course today
Try it risk-free for 30 days
Create an account
Try it risk-free for 30 days

12 chapters in Effective Communication in the Workplace: Help and Review

Course Practice Test

Check your knowledge of this course with a 50-question practice test.
  • Comprehensive test covering all topics
  • Detailed video explanations for wrong answers
Week {{::cp.getGoalWeekForTopic(0, 12)}}
Ch 1. Communicating in the Workplace: Help and Review {{cp.topicAssetIdToProgress[24652].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Why Communication Matters in the Workplace  Take Quiz
 Take Quiz
Lesson 2 - Communication Skills Needed in a Knowledge Economy  Take Quiz
Lesson 3 - Internal and External Workplace Communication  Take Quiz
Lesson 4 - Elements of Effective Communication in the Workplace  Take Quiz
Lesson 5 - Organizational Communication  Take Quiz
Lesson 6 - Communicating in Team-Based Organizations  Take Quiz
Lesson 7 - The Communication Process  Take Quiz
Lesson 8 - Types of Communication: Interpersonal, Non-Verbal, Written & Oral  Take Quiz
Lesson 9 - Audience-Centered Communication: Description & Effectiveness  Take Quiz
Lesson 10 - Legal and Ethical Communication: Description & Importance  Take Quiz
Lesson 11 - Implicit and Explicit Rules of Communication: Definitions & Examples  Take Quiz
Lesson 12 - What Is Effective Listening in the Workplace? - Definition, Techniques & Barriers  Take Quiz
Lesson 13 - How Perception Influences the Communication Process  Take Quiz
Lesson 14 - Open Communication in the Workplace: Definition, Skills & Benefits  Take Quiz
Lesson 15 - Uncertainty Reduction: Definition, Theory & Examples  Take Quiz
Lesson 16 - What Is a Facilitator in a Business? - Definition & Role  Take Quiz
Lesson 17 - What is an Organogram? - Definition, Structure & Example  Take Quiz
Lesson 18 - What Is Visual Communication? - Definition, History, Theory & Examples  Take Quiz
Lesson 19 - How to Improve Interpersonal Skills  Take Quiz
Lesson 20 - Body Language in the Workplace  Take Quiz
Lesson 21 - Body Language During a Job Interview
Lesson 22 - Building Relationships in the Workplace  Take Quiz
Lesson 23 - Building Client Relationships in Business  Take Quiz
Lesson 24 - Managing Different Generations in the Workplace  Take Quiz
Week {{::cp.getGoalWeekForTopic(1, 12)}}
Week {{::cp.getGoalWeekForTopic(2, 12)}}
Course Progress Best Score
Lesson 1 - The Work Team in Contemporary Business: Definition & Analysis  Take Quiz
Lesson 2 - Strengths and Weaknesses of Group Decision Making  Take Quiz
Lesson 3 - Groups in Organizations: Formation & Types  Take Quiz
Lesson 4 - The Difference Between Groups and Teams: Definition & Contrasts  Take Quiz
Lesson 5 - Characteristics of Effective Teams: Examples and Qualities  Take Quiz
Lesson 6 - Types of Work Teams: Functional, Cross-Functional & Self-Directed  Take Quiz
Lesson 7 - Roles of Group Members: Perceptions, Expectations & Conflict  Take Quiz
Lesson 8 - How Types of Group Norms Influence Individual Behavior  Take Quiz
Lesson 9 - Listening Effectively in Groups: Critical, Selective, Active & Empathetic Listening  Take Quiz
Lesson 10 - Barriers to Effective Listening in Groups  Take Quiz
Lesson 11 - Formal Communication Networks vs. the Grapevine: Definition & Contrast  Take Quiz
Lesson 12 - Understanding the Nonverbal Communication of Group Members  Take Quiz
Lesson 13 - Preparing, Conducting, and Contributing to Productive Meetings  Take Quiz
Lesson 14 - Technologies for Group Communication and Collaboration: Groupware, Teleconferencing & Virtual Worlds  Take Quiz
Lesson 15 - Business Etiquette In the Workplace and Beyond  Take Quiz
Lesson 16 - Ineffective Group Communication in Groups  Take Quiz
Lesson 17 - Communication Channels in an Organization: Types, Definition & Examples  Take Quiz
Lesson 18 - Team Members in an Organization: Roles, Responsibilities & Characteristics  Take Quiz
Lesson 19 - What are Interpersonal Skills? - Definition & Examples  Take Quiz
Lesson 20 - How to Be a Good Conversationalist  Take Quiz
Lesson 21 - Conversationalist: Definition & Skills  Take Quiz
Lesson 22 - Relationship Building Skills  Take Quiz
Week {{::cp.getGoalWeekForTopic(11, 12)}}

Earning College Credit

Did you know… We have over 200 college courses that prepare you to earn credit by exam that is accepted by over 1,500 colleges and universities. You can test out of the first two years of college and save thousands off your degree. Anyone can earn credit-by-exam regardless of age or education level.

To learn more, visit our Earning Credit Page

Transferring credit to the school of your choice

Not sure what college you want to attend yet? has thousands of articles about every imaginable degree, area of study and career path that can help you find the school that's right for you.

Practice Tests in this course
Check your knowledge of this course with a 50-question practice test. Once you take the test, you will receive a detailed exam report complete with your personal statistics and even specific lessons to focus on! Take the practice test now
Your detailed study guide will include:
  • Answers and detailed explanations to each question
  • Video lessons to explain complicated concepts
Course Practice Test
More practice by chapter
See practice tests for: