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Communication Skills for Managers & Supervisors

  • Course type: Self-paced
  • Available Lessons: 32
  • Average Lesson Length: 8 min
  • Eligible for Certificate: Certificate completed Yes

    Certificates show that you have completed the course. They do not provide credit.

  • Watch a preview:

    The Communication Process
    chapter 1 / lesson 1
    The Communication Process

  • Communication Skills for Managers & Supervisors Practice Test

Course Summary

This training course helps managerial employees and supervisors better understand the importance of communication skills in management and improve their own communication skills. You can assign these professional development lessons to your employees at any time that's convenient.
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5 chapters in Communication Skills for Managers & Supervisors

Course Practice Test

Check your knowledge of this course with a 50-question practice test.
  • Comprehensive test covering all topics
  • Detailed video explanations for wrong answers
Week {{::cp.getGoalWeekForTopic(0, 5)}}
Ch 1. Communication in Management {{cp.topicAssetIdToProgress[155893].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - The Communication Process Score: {{cp.lessonAssetIdToProgress[2124].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2124].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[2124].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2124].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - What is Efficient Communication? - Definition & Skills Score: {{cp.lessonAssetIdToProgress[10781].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[10781].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[10781].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[10781].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Managerial Communication Score: {{cp.lessonAssetIdToProgress[2123].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2123].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[2123].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2123].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Organizational Communication Score: {{cp.lessonAssetIdToProgress[2126].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2126].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[2126].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2126].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Business Etiquette In the Workplace and Beyond Score: {{cp.lessonAssetIdToProgress[20905].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[20905].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[20905].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[20905].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Practical Application: Effective Workplace Communication Scenarios
Week {{::cp.getGoalWeekForTopic(1, 5)}}
Ch 2. Communication Styles & Skills {{cp.topicAssetIdToProgress[155895].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Types of Communication: Interpersonal, Non-Verbal, Written & Oral Score: {{cp.lessonAssetIdToProgress[2125].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2125].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[2125].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2125].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Open Communication in the Workplace: Definition, Skills & Benefits Score: {{cp.lessonAssetIdToProgress[7572].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7572].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[7572].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7572].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Audience-Centered Communication: Description & Effectiveness Score: {{cp.lessonAssetIdToProgress[18913].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[18913].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[18913].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[18913].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - What Is Professionalism in Communication? - Definition & Skills Score: {{cp.lessonAssetIdToProgress[58077].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[58077].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[58077].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[58077].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - The Positive Impacts of Workplace Professionalism Score: {{cp.lessonAssetIdToProgress[58074].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[58074].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[58074].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[58074].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Practical Application: Assessing Professionalism in the Workplace
Lesson 7 - Using Nondiscriminatory Language in Business Communication Score: {{cp.lessonAssetIdToProgress[21306].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[21306].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[21306].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[21306].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - Body Language in the Workplace Score: {{cp.lessonAssetIdToProgress[109529].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[109529].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[109529].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[109529].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(2, 5)}}
Ch 3. Coaching & Feedback in Management {{cp.topicAssetIdToProgress[155897].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - How to Empower Employees & Improve Employee Performance Score: {{cp.lessonAssetIdToProgress[2120].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2120].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[2120].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2120].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Practical Application: Employee Empowerment Scenarios
Lesson 3 - Performance Appraisal and 360 Feedback Score: {{cp.lessonAssetIdToProgress[2144].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2144].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[2144].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2144].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Giving and Responding to Constructive Feedback Score: {{cp.lessonAssetIdToProgress[21703].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[21703].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[21703].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[21703].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - The Importance of Message Follow-Up Score: {{cp.lessonAssetIdToProgress[21700].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[21700].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[21700].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[21700].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Controlling as a Function of Management Score: {{cp.lessonAssetIdToProgress[2129].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2129].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[2129].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2129].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(3, 5)}}
Ch 4. Communication in Meetings & Presentations {{cp.topicAssetIdToProgress[155899].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Preparing, Conducting, and Contributing to Productive Meetings Score: {{cp.lessonAssetIdToProgress[20903].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[20903].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[20903].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[20903].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Practical Application: Conducting Productive Meetings at Work
Lesson 3 - Listening Effectively in Groups: Critical, Selective, Active & Empathetic Listening Score: {{cp.lessonAssetIdToProgress[20900].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[20900].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[20900].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[20900].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Organizing & Developing an Effective Presentation Score: {{cp.lessonAssetIdToProgress[38806].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[38806].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[38806].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[38806].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Types of Visual Aids for Business Presentations Score: {{cp.lessonAssetIdToProgress[22104].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[22104].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[22104].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[22104].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Presentation Software & Graphic Suites: Purpose & Examples Score: {{cp.lessonAssetIdToProgress[1741].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[1741].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[1741].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[1741].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(4, 5)}}
Ch 5. Effective Communication in Difficult Situations {{cp.topicAssetIdToProgress[155901].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Adapting Communication for Various Situations Score: {{cp.lessonAssetIdToProgress[78151].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[78151].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[78151].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[78151].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Perception, Bias & Interpreting Behavior Score: {{cp.lessonAssetIdToProgress[2127].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2127].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[2127].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2127].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Practical Application: Delivering Negative Messages in the Workplace
Lesson 4 - Strategies for Delivering Negative Messages Score: {{cp.lessonAssetIdToProgress[20077].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[20077].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[20077].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[20077].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Conflict Resolution: Managing Conflict in Organizations Score: {{cp.lessonAssetIdToProgress[2086].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2086].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[2086].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2086].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Mediation & Arbitration: Third-Party Interventions in Organizations Score: {{cp.lessonAssetIdToProgress[2970].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2970].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[2970].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2970].bestScoreQuestions}}  Take Quiz Optional

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Practice Tests in this course
Check your knowledge of this course with a 50-question practice test. Once you take the test, you will receive a detailed exam report complete with your personal statistics and even specific lessons to focus on! Take the practice test now
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  • Video lessons to explain complicated concepts
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