Course Summary

The ability to communicate effectively is an important skill in the pharmacy field. Help your company's pharmacists develop core communication skills by utilizing these entertaining and informative lessons in your training sessions.

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5 chapters in Communication Skills for Pharmacists

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Week {{::cp.getGoalWeekForTopic(0, 5)}}

Ch 1. Interpersonal Communication for Pharmacists {{cp.topicAssetIdToProgress[160765].percentComplete}}% complete

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Lesson 1 - What is Communication? - Definition & Importance	Score: {{cp.lessonAssetIdToProgress[14892].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[14892].bestScoreQuestions}} Take Quiz Optional
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Lesson 2 - What Is Professionalism in Communication? - Definition & Skills	Score: {{cp.lessonAssetIdToProgress[58077].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[58077].bestScoreQuestions}} Take Quiz Optional
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Lesson 3 - Interpersonal Relationships: Definition & Theories	Score: {{cp.lessonAssetIdToProgress[7163].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7163].bestScoreQuestions}} Take Quiz Optional
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Lesson 4 - Interprofessional Communication & Collaboration in Healthcare	Score: {{cp.lessonAssetIdToProgress[160767].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[160767].bestScoreQuestions}} Take Quiz Optional
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Lesson 5 - The Pharmacist-Patient Relationship	Score: {{cp.lessonAssetIdToProgress[160769].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[160769].bestScoreQuestions}} Take Quiz Optional
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Lesson 6 - How to Build Trust in a Relationship	Score: {{cp.lessonAssetIdToProgress[109532].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[109532].bestScoreQuestions}} Take Quiz Optional
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Lesson 7 - Skills Necessary for Pharmacist-Patient Communications	Score: {{cp.lessonAssetIdToProgress[160771].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[160771].bestScoreQuestions}} Take Quiz Optional
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Lesson 8 - Being an Empathetic Communicator	Score: {{cp.lessonAssetIdToProgress[22967].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[22967].bestScoreQuestions}} Take Quiz Optional
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Ch 2. Influences on Interpersonal Communication {{cp.topicAssetIdToProgress[160773].percentComplete}}% complete

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Lesson 1 - Ethics in Interpersonal Communication	Score: {{cp.lessonAssetIdToProgress[54213].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[54213].bestScoreQuestions}} Take Quiz Optional
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Lesson 2 - Cultural Competency in Communication	Score: {{cp.lessonAssetIdToProgress[54275].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[54275].bestScoreQuestions}} Take Quiz Optional
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Lesson 3 - Practical Application: Assessing Cultural Competency in Communication

Lesson 4 - The Role of Culture in Nonverbal Communication	Score: {{cp.lessonAssetIdToProgress[54231].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[54231].bestScoreQuestions}} Take Quiz Optional
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Lesson 5 - How Influences on Emotional Expression Impact Communication	Score: {{cp.lessonAssetIdToProgress[54254].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[54254].bestScoreQuestions}} Take Quiz Optional
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Week {{::cp.getGoalWeekForTopic(2, 5)}}

Ch 3. Types & Components of Communication for Pharmacists {{cp.topicAssetIdToProgress[160775].percentComplete}}% complete

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Lesson 1 - Types of Communication: Formal, Informal, Grapevine, Verbal & Non-Verbal	Score: {{cp.lessonAssetIdToProgress[14894].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[14894].bestScoreQuestions}} Take Quiz Optional
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Lesson 2 - Persuasive Communication: Theories, Skills & Techniques	Score: {{cp.lessonAssetIdToProgress[11207].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[11207].bestScoreQuestions}} Take Quiz Optional
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Lesson 3 - Practical Application: Using Persuasive Communication Techniques

Lesson 4 - Immediacy in Communication: Definition & Concept	Score: {{cp.lessonAssetIdToProgress[7474].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7474].bestScoreQuestions}} Take Quiz Optional
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Lesson 5 - 5 Stages of Change Model	Score: {{cp.lessonAssetIdToProgress[84659].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[84659].bestScoreQuestions}} Take Quiz Optional
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Lesson 6 - Compliance Gaining & Resistance Strategies	Score: {{cp.lessonAssetIdToProgress[54251].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[54251].bestScoreQuestions}} Take Quiz Optional
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Ch 4. Conflict Management for Pharmacists {{cp.topicAssetIdToProgress[160777].percentComplete}}% complete

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Lesson 1 - What Is Conflict Management? - Definition, Styles & Strategies	Score: {{cp.lessonAssetIdToProgress[8762].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[8762].bestScoreQuestions}} Take Quiz Optional
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Lesson 2 - Assertive Communication Skills: Definition & Behaviors	Score: {{cp.lessonAssetIdToProgress[16552].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[16552].bestScoreQuestions}} Take Quiz Optional
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Lesson 3 - Practical Application: Assessing Assertive Communication Skills

Lesson 4 - Comparing Verbal Aggressiveness & Argumentativeness	Score: {{cp.lessonAssetIdToProgress[54248].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[54248].bestScoreQuestions}} Take Quiz Optional
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Lesson 5 - Cultural Differences in Conflict Responses	Score: {{cp.lessonAssetIdToProgress[54247].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[54247].bestScoreQuestions}} Take Quiz Optional
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Week {{::cp.getGoalWeekForTopic(4, 5)}}

Ch 5. Written Communication for Pharmacists {{cp.topicAssetIdToProgress[160779].percentComplete}}% complete

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Lesson 1 - What Is Written Communication in Business? - Definition, Types & Examples	Score: {{cp.lessonAssetIdToProgress[7510].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7510].bestScoreQuestions}} Take Quiz Optional
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Lesson 2 - Determining the Purpose of Your Message: Inform, Persuade & Good Will	Score: {{cp.lessonAssetIdToProgress[21111].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[21111].bestScoreQuestions}} Take Quiz Optional
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Lesson 3 - Analyzing Your Audience and Adapting Your Message: Purpose, Process & Strategy	Score: {{cp.lessonAssetIdToProgress[21112].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[21112].bestScoreQuestions}} Take Quiz Optional
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Lesson 4 - Understanding the Tone and Voice of Your Message	Score: {{cp.lessonAssetIdToProgress[21304].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[21304].bestScoreQuestions}} Take Quiz Optional
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Lesson 5 - Proofreading Your Message for Spelling, Grammar, Accuracy & Clarity	Score: {{cp.lessonAssetIdToProgress[21698].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[21698].bestScoreQuestions}} Take Quiz Optional
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Lesson 6 - Practical Application: Proofreading Messages for Spelling, Grammar, Accuracy & Clarity

Lesson 7 - Using Nondiscriminatory Language in Business Communication	Score: {{cp.lessonAssetIdToProgress[21306].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[21306].bestScoreQuestions}} Take Quiz Optional
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About This Course

As a pharmacist, clear communication is crucial when working with doctors to interpret orders, patients to dispense medication and co-workers to organize pharmaceuticals and manage other duties. This course takes a look at the communication skills pharmacists need to succeed at their jobs. Chapters in this course are broken into short video and text lessons that explore interpersonal and written communication, conflict management and other types of communication. Each lesson is accompanied by a short quiz you can use to assess your trainees' understanding of communication skills for pharmacists. A comprehensive course exam is also available to reinforce lesson concepts.

How It Works

Video lessons average about 5 minutes each and text lessons are brief, making them easy to incorporate into training sessions for busy pharmacists.

Some training features this course offers include:

Short video and text lessons that cover communication types, skills and other topics
Self-assessment quizzes designed to test pharmacists' knowledge of each lesson
Practice exams used to reinforce concepts covered in each chapter
Mobile functionality that allows trainees to access course resources from any smartphone or tablet
Access to experts who can answer questions about lesson topics or other course material

How It Helps

Enhances written and verbal communication: Lessons provide tips and strategies for helping pharmacists develop and enhance their written and verbal communication skills.
Strengthens relationships: This course explores interpersonal relationships and conflict management to help pharmacists work more effectively with patients, doctors and co-workers.
Builds ethical and cultural awareness: Pharmacists learn about ethics in communication and why cultural competency and the use of nondiscriminatory language are important.

Skills Covered

Chapter	Topics & Objectives
Interpersonal Communication for Pharmacists	Study the importance of communication, skills for professionalism in communication, interpersonal relationship theories, collaboration in healthcare, interprofessional communication, how to build trust in relationships, basics of pharmacist-patient relationships and how to be an empathic communicator.
Influences on Interpersonal Communication	Examine the importance of ethics and cultural competency in communication, the role culture plays in nonverbal communication and how communication is impacted by influences on emotional expression.
Types & Components of Communication for Pharmacists	Review types of communication, theories and techniques of persuasive communication, the concept of immediacy in communication, the five stages of change model and strategies for gaining compliance and managing resistance.
Conflict Management for Pharmacists	Examine styles and strategies of conflict management, behaviors associated with assertive communication skills, verbal aggressiveness vs. argumentativeness and ways that different cultures respond to conflict.
Written Communication for Pharmacists	Learn about written communication in business, how to determine the purpose of a written message, ways to adapt the message by analyzing the audience, how to interpret the voice and tone of the message, ways to proofread the message and the importance of using nondiscriminatory language in business communication.

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Communication Skills for Pharmacists

Course Summary

5 chapters in Communication Skills for Pharmacists

About This Course

How It Works

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Skills Covered

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