Course Summary

The ability to communicate effectively is an important skill in the pharmacy field. Help your company's pharmacists develop core communication skills by utilizing these entertaining and informative lessons in your training sessions.

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5 chapters in Communication Skills for Pharmacists

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Course Practice Test

Check your knowledge of this course with a 50-question practice test.

Comprehensive test covering all topics
Detailed video explanations for wrong answers

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Ch 1. Interpersonal Communication for Pharmacists {{cp.topicAssetIdToProgress[160765].percentComplete}}% complete

	Best Score
Lesson 1 - What is Communication? - Definition & Importance	Take Quiz
		Take Quiz
Lesson 2 - What Is Professionalism in Communication? - Definition & Skills	Take Quiz
Lesson 3 - Interpersonal Relationships: Definition & Theories	Take Quiz
Lesson 4 - Interprofessional Communication & Collaboration in Healthcare	Take Quiz
Lesson 5 - The Pharmacist-Patient Relationship	Take Quiz
Lesson 6 - How to Build Trust in a Relationship	Take Quiz
Lesson 7 - Skills Necessary for Pharmacist-Patient Communications	Take Quiz
Lesson 8 - Practical Application: Assessing Pharmacist-Patient Communication Skills
Lesson 9 - Being an Empathetic Communicator	Take Quiz

Week {{::cp.getGoalWeekForTopic(1, 5)}}

Ch 2. Influences on Interpersonal Communication {{cp.topicAssetIdToProgress[160773].percentComplete}}% complete

			Course Progress	Best Score
	Lesson 1 - Ethics in Interpersonal Communication			Take Quiz
	Lesson 2 - Cultural Competency in Communication			Take Quiz
	Lesson 3 - Practical Application: Assessing Cultural Competency in Communication
	Lesson 4 - The Role of Culture in Nonverbal Communication			Take Quiz
	Lesson 5 - How Influences on Emotional Expression Impact Communication			Take Quiz

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Ch 3. Types & Components of Communication for Pharmacists {{cp.topicAssetIdToProgress[160775].percentComplete}}% complete

			Course Progress	Best Score
	Lesson 1 - Types of Communication: Formal, Informal, Grapevine, Verbal & Non-Verbal			Take Quiz
	Lesson 2 - Persuasive Communication: Theories, Skills & Techniques			Take Quiz
	Lesson 3 - Practical Application: Using Persuasive Communication Techniques
	Lesson 4 - Immediacy in Communication: Definition & Concept			Take Quiz
	Lesson 5 - 5 Stages of Change Model			Take Quiz
	Lesson 6 - Compliance Gaining & Resistance Strategies			Take Quiz

Week {{::cp.getGoalWeekForTopic(3, 5)}}

Ch 4. Conflict Management for Pharmacists {{cp.topicAssetIdToProgress[160777].percentComplete}}% complete

			Course Progress	Best Score
	Lesson 1 - What Is Conflict Management? - Definition, Styles & Strategies			Take Quiz
	Lesson 2 - Assertive Communication Skills: Definition & Behaviors			Take Quiz
	Lesson 3 - Practical Application: Assessing Assertive Communication Skills
	Lesson 4 - Comparing Verbal Aggressiveness & Argumentativeness			Take Quiz
	Lesson 5 - Cultural Differences in Conflict Responses			Take Quiz

Week {{::cp.getGoalWeekForTopic(4, 5)}}

Ch 5. Written Communication for Pharmacists {{cp.topicAssetIdToProgress[160779].percentComplete}}% complete

			Course Progress	Best Score
	Lesson 1 - What Is Written Communication in Business? - Definition, Types & Examples			Take Quiz
	Lesson 2 - Determining the Purpose of Your Message: Inform, Persuade & Good Will			Take Quiz
	Lesson 3 - Analyzing Your Audience and Adapting Your Message: Purpose, Process & Strategy			Take Quiz
	Lesson 4 - Understanding the Tone and Voice of Your Message			Take Quiz
	Lesson 5 - Proofreading Your Message for Spelling, Grammar, Accuracy & Clarity			Take Quiz
	Lesson 6 - Practical Application: Proofreading Messages for Spelling, Grammar, Accuracy & Clarity
	Lesson 7 - Using Nondiscriminatory Language in Business Communication			Take Quiz

About This Course

As a pharmacist, clear communication is crucial when working with doctors to interpret orders, patients to dispense medication and co-workers to organize pharmaceuticals and manage other duties. This course takes a look at the communication skills pharmacists need to succeed at their jobs. Chapters in this course are broken into short video and text lessons that explore interpersonal and written communication, conflict management and other types of communication. Each lesson is accompanied by a short quiz you can use to assess your trainees' understanding of communication skills for pharmacists. A comprehensive course exam is also available to reinforce lesson concepts.

How It Works

Video lessons average about 5 minutes each and text lessons are brief, making them easy to incorporate into training sessions for busy pharmacists.

Some training features this course offers include:

Short video and text lessons that cover communication types, skills and other topics
Self-assessment quizzes designed to test pharmacists' knowledge of each lesson
Practice exams used to reinforce concepts covered in each chapter
Mobile functionality that allows trainees to access course resources from any smartphone or tablet
Access to experts who can answer questions about lesson topics or other course material

How It Helps

Enhances written and verbal communication: Lessons provide tips and strategies for helping pharmacists develop and enhance their written and verbal communication skills.
Strengthens relationships: This course explores interpersonal relationships and conflict management to help pharmacists work more effectively with patients, doctors and co-workers.
Builds ethical and cultural awareness: Pharmacists learn about ethics in communication and why cultural competency and the use of nondiscriminatory language are important.

Skills Covered

Chapter	Topics & Objectives
Interpersonal Communication for Pharmacists	Study the importance of communication, skills for professionalism in communication, interpersonal relationship theories, collaboration in healthcare, interprofessional communication, how to build trust in relationships, basics of pharmacist-patient relationships and how to be an empathic communicator.
Influences on Interpersonal Communication	Examine the importance of ethics and cultural competency in communication, the role culture plays in nonverbal communication and how communication is impacted by influences on emotional expression.
Types & Components of Communication for Pharmacists	Review types of communication, theories and techniques of persuasive communication, the concept of immediacy in communication, the five stages of change model and strategies for gaining compliance and managing resistance.
Conflict Management for Pharmacists	Examine styles and strategies of conflict management, behaviors associated with assertive communication skills, verbal aggressiveness vs. argumentativeness and ways that different cultures respond to conflict.
Written Communication for Pharmacists	Learn about written communication in business, how to determine the purpose of a written message, ways to adapt the message by analyzing the audience, how to interpret the voice and tone of the message, ways to proofread the message and the importance of using nondiscriminatory language in business communication.

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Communication Skills for Pharmacists