- Course type: Self-paced
- Available Lessons: 33
- Average Lesson Length: 8 min
Eligible for Certificate: Yes
Certificates show that you have completed the course. They do not provide credit.
Watch a preview:chapter 1 / lesson 1Types of Communication: Interpersonal, Non-Verbal, Written & Oral
Course SummaryUse the entertaining lessons in this chapter during your corporate training sessions to help your sales professionals improve their communication skills. Your sales team will be ready to utilize important verbal, non-verbal and listening skills along with helpful communication techniques.
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Course Practice TestCheck your knowledge of this course with a 50-question practice test.
- Comprehensive test covering all topics
- Detailed video explanations for wrong answers
Communication Skills for Sales Professionals - Chapter Summary
Communication skills are crucial to the success of sales professionals. Use the engaging lessons in this informative chapter to ensure your sales professionals understand different styles of communication in sales and grasp techniques they can use to communicate effectively with clients. This chapter looks at the difference between verbal and non-verbal skills needed by salespeople. It also examines critical listening and persuasive communication skills as they pertain to sales.
Feel free to utilize the lessons in this chapter in any manner that can aid your corporate training sessions. Share all lessons with your sales team, or select only those that meet the goals of your training. Multiple-choice quizzes and a practice exam are available to help your sales team check its understanding of the communication skills covered in this chapter.
How It Helps
- Creates a foundation: Your sales professionals can get a well-rounded understanding of the basics and various styles of communication in sales.
- Details skills: Lessons define and describe different types of skills needed in sales, including verbal, non-verbal, listening and persuasive communication.
- Lists techniques: This chapter lists helpful techniques your team can use to succeed as sales professionals.
Upon completion of this chapter, sales professionals in your organization will be able to do the following:
- Discuss basic communication concepts for sales
- List and describe various styles of communication in sales
- Differentiate between and utilize verbal and non-verbal skills in sales
- Understand and enhance their listening skills on the job
- Define and utilize persuasive communication
- Incorporate communication techniques into their sales approaches
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