Communication Skills for Sales Professionals

Course Summary

Use the entertaining lessons in this chapter during your corporate training sessions to help your sales professionals improve their communication skills. Your sales team will be ready to utilize important verbal, non-verbal and listening skills along with helpful communication techniques.
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7 chapters in Communication Skills for Sales Professionals

Course Practice Test

Check your knowledge of this course with a 50-question practice test.
  • Comprehensive test covering all topics
  • Detailed video explanations for wrong answers
Week {{::cp.getGoalWeekForTopic(0, 7)}}
Ch 1. Communication Basics in Sales {{cp.topicAssetIdToProgress[474691].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Types of Communication: Interpersonal, Non-Verbal, Written & Oral Score: {{cp.lessonAssetIdToProgress[2125].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2125].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[2125].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2125].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - The Communication Process Score: {{cp.lessonAssetIdToProgress[2124].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2124].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[2124].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2124].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Communication Skills: Definition & Examples Score: {{cp.lessonAssetIdToProgress[69163].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[69163].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[69163].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[69163].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Key Communication Skills for Sales Professionals Score: {{cp.lessonAssetIdToProgress[474745].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[474745].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[474745].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[474745].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Barriers to Effective Communication: Definition & Examples Score: {{cp.lessonAssetIdToProgress[7765].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7765].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[7765].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7765].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(2, 7)}}
Ch 3. Verbal Skills for Sales {{cp.topicAssetIdToProgress[474695].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - How to Create & Deliver a Sales Presentation Score: {{cp.lessonAssetIdToProgress[393817].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[393817].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[393817].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[393817].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - How to Plan & Make a Successful Sales Call Score: {{cp.lessonAssetIdToProgress[393815].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[393815].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[393815].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[393815].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Questioning Techniques to Identify Buyers' Needs & Motivations Score: {{cp.lessonAssetIdToProgress[393807].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[393807].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[393807].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[393807].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Strategies for Selling to Poor Communicators Score: {{cp.lessonAssetIdToProgress[474751].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[474751].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[474751].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[474751].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Tone of Voice in Sales: Importance & Techniques Score: {{cp.lessonAssetIdToProgress[474753].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[474753].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[474753].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[474753].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(3, 7)}}
Ch 4. Non-Verbal Skills for Sales {{cp.topicAssetIdToProgress[474697].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Nonverbal Cues in Communication: Examples & Overview Score: {{cp.lessonAssetIdToProgress[11532].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[11532].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[11532].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[11532].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Understanding Body Language: Definition & Signs Score: {{cp.lessonAssetIdToProgress[69157].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[69157].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[69157].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[69157].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Interpreting & Responding to Signals from Buyers Score: {{cp.lessonAssetIdToProgress[393821].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[393821].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[393821].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[393821].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Being a Self-Aware and Adaptive Communicator Score: {{cp.lessonAssetIdToProgress[22966].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[22966].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[22966].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[22966].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Methods to Increase the Accuracy of Impressions Score: {{cp.lessonAssetIdToProgress[54223].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[54223].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[54223].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[54223].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(5, 7)}}
Ch 6. Persuasive Communication in Sales {{cp.topicAssetIdToProgress[474701].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Persuasive Communication: Theories, Skills & Techniques Score: {{cp.lessonAssetIdToProgress[11207].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[11207].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[11207].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[11207].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - The Importance of Influence in Sales & Negotiations Score: {{cp.lessonAssetIdToProgress[472615].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[472615].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[472615].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[472615].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Influence & Persuasion vs. Coercion & Manipulation Score: {{cp.lessonAssetIdToProgress[472597].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[472597].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[472597].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[472597].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Using Anecdotes to Persuade an Audience Score: {{cp.lessonAssetIdToProgress[472607].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[472607].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[472607].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[472607].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Recognizing & Overcoming Obstacles That Limit Persuasion Score: {{cp.lessonAssetIdToProgress[472627].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[472627].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[472627].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[472627].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Inoculation Theory & Sales Application Score: {{cp.lessonAssetIdToProgress[472617].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[472617].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[472617].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[472617].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(6, 7)}}
Ch 7. Helpful Communication Techniques in Sales {{cp.topicAssetIdToProgress[474703].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Being an Empathetic Communicator Score: {{cp.lessonAssetIdToProgress[22967].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[22967].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[22967].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[22967].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - The Importance of Avoiding Assumptions in Sales Score: {{cp.lessonAssetIdToProgress[474757].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[474757].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[474757].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[474757].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - The Benefits of Building Trust in Sales Score: {{cp.lessonAssetIdToProgress[474759].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[474759].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[474759].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[474759].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - The Benefits of Assuming Good Intentions in Sales Score: {{cp.lessonAssetIdToProgress[474761].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[474761].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[474761].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[474761].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - How to Leave a Lasting Impression in Sales Score: {{cp.lessonAssetIdToProgress[474763].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[474763].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[474763].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[474763].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - How to Close a Sale & Provide Ongoing Service Score: {{cp.lessonAssetIdToProgress[393829].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[393829].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[393829].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[393829].bestScoreQuestions}}  Take Quiz Optional

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Practice Tests in this course
Check your knowledge of this course with a 50-question practice test. Once you take the test, you will receive a detailed exam report complete with your personal statistics and even specific lessons to focus on! Take the practice test now
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  • Video lessons to explain complicated concepts
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