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First Lesson 

Conflict Management for Supervisors

  • Course type: Self-paced
  • Available Lessons: 40
  • Average Lesson Length: 8 min
  • Eligible for Certificate: Certificate completed Yes

    Certificates show that you have completed the course. They do not provide credit.

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    Defining Workplace Conflict: Types and Perspectives
    chapter 1 / lesson 1
    Defining Workplace Conflict: Types and Perspectives
    • Conflict Management for Supervisors Practice Test
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Course Summary

When you access this course, you'll find lessons you can use to help your managerial employees learn how to handle conflict in the workplace. The video lessons, short quizzes and tests are accessible 24 hours a day and can be assigned your employees or used in a corporate training session
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5 chapters in Conflict Management for Supervisors

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Course Practice Test

Check your knowledge of this course with a 50-question practice test.
  • Comprehensive test covering all topics
  • Detailed video explanations for wrong answers

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Week {{::cp.getGoalWeekForTopic(0, 5)}}
Ch 1. The Supervisor & Conflict Management {{cp.topicAssetIdToProgress[468445].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Defining Workplace Conflict: Types and Perspectives Score: {{cp.lessonAssetIdToProgress[9490].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9490].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[9490].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9490].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - The Leader's Role in Recognizing & Managing Team Conflict Score: {{cp.lessonAssetIdToProgress[56334].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56334].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[56334].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56334].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - How Managers Can Positively Influence Employees Score: {{cp.lessonAssetIdToProgress[59751].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[59751].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[59751].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[59751].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - How to Be a Positive Influence in the Workplace Score: {{cp.lessonAssetIdToProgress[59750].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[59750].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[59750].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[59750].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Employee Intervention: Methods and Application Score: {{cp.lessonAssetIdToProgress[14588].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[14588].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[14588].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[14588].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Managerial Communication Score: {{cp.lessonAssetIdToProgress[2123].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2123].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[2123].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2123].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Mitigating Personnel Issues in a Virtual Environment Score: {{cp.lessonAssetIdToProgress[57800].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57800].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[57800].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57800].bestScoreQuestions}}  Take Quiz Optional
Go to chapter The Supervisor & Conflict Management
Practice test: The Supervisor & Conflict Management Score: {{cp.topicAssetIdToProgress[468445].bestScoreCorrect}}/{{cp.topicAssetIdToProgress[468445].bestScoreQuestions}} Practice test: The Supervisor & Conflict Management
Week {{::cp.getGoalWeekForTopic(1, 5)}}
Ch 2. Sources of Organizational Conflict {{cp.topicAssetIdToProgress[468447].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Sources of Conflict in the Workplace: Task, Relationship, and Process Conflict Score: {{cp.lessonAssetIdToProgress[9491].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9491].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[9491].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9491].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Groups, Mobs & Teams in Organizations Score: {{cp.lessonAssetIdToProgress[2080].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2080].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[2080].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2080].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Causes of Group Conflict in the Workplace Score: {{cp.lessonAssetIdToProgress[56332].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56332].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[56332].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56332].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Team Conflict and the Work Process Score: {{cp.lessonAssetIdToProgress[2085].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2085].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[2085].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2085].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - What Is Interpersonal Conflict at Work? - Definition, Types & Examples Score: {{cp.lessonAssetIdToProgress[7436].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7436].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[7436].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7436].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Functional vs. Dysfunctional Conflict in Organizations: Differences and Mediation Score: {{cp.lessonAssetIdToProgress[9492].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9492].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[9492].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9492].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Affective, Procedural & Substantive Conflict Score: {{cp.lessonAssetIdToProgress[54334].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[54334].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[54334].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[54334].bestScoreQuestions}}  Take Quiz Optional
Go to chapter Sources of Organizational Conflict
Practice test: Sources of Organizational Conflict Score: {{cp.topicAssetIdToProgress[468447].bestScoreCorrect}}/{{cp.topicAssetIdToProgress[468447].bestScoreQuestions}} Practice test: Sources of Organizational Conflict
Week {{::cp.getGoalWeekForTopic(2, 5)}}
Ch 3. Identifying Conflict Behaviors {{cp.topicAssetIdToProgress[468449].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Workplace Incivility: Definition & Overview Score: {{cp.lessonAssetIdToProgress[10782].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[10782].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[10782].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[10782].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Personal Relationships in the Workplace: Definition & Explanation Score: {{cp.lessonAssetIdToProgress[6939].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[6939].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[6939].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[6939].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Behaviors That Undermine Trust at Work Score: {{cp.lessonAssetIdToProgress[57062].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57062].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[57062].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57062].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Emotions in the Workplace: Purpose & Functions Score: {{cp.lessonAssetIdToProgress[7092].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7092].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[7092].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7092].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Passive-Aggressive Behavior in the Workplace Score: {{cp.lessonAssetIdToProgress[216087].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[216087].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[216087].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[216087].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Aggressive Behavior: Definition, Types & Signs Score: {{cp.lessonAssetIdToProgress[9092].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9092].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[9092].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9092].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - What Is a Hostile Work Environment? - Definition, Laws & Examples Score: {{cp.lessonAssetIdToProgress[7887].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7887].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[7887].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7887].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - Deviant Workplace Behavior: Negative Effects on an Organization Score: {{cp.lessonAssetIdToProgress[6996].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[6996].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[6996].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[6996].bestScoreQuestions}}  Take Quiz Optional
Lesson 9 - When Managers Should Intervene in Workplace Conflict Score: {{cp.lessonAssetIdToProgress[468451].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[468451].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[468451].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[468451].bestScoreQuestions}}  Take Quiz Optional
Go to chapter Identifying Conflict Behaviors
Practice test: Identifying Conflict Behaviors Score: {{cp.topicAssetIdToProgress[468449].bestScoreCorrect}}/{{cp.topicAssetIdToProgress[468449].bestScoreQuestions}} Practice test: Identifying Conflict Behaviors
Week {{::cp.getGoalWeekForTopic(3, 5)}}
Ch 4. Conflict Management Strategies for Supervisors {{cp.topicAssetIdToProgress[468453].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - What is the Conflict Process? - Definition and Stages Score: {{cp.lessonAssetIdToProgress[9493].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9493].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[9493].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9493].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - What Is Conflict Resolution in the Workplace? - Skills, Techniques & Methods Score: {{cp.lessonAssetIdToProgress[7458].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7458].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[7458].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7458].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Conflict Resolution Strategies in Managerial Communications Score: {{cp.lessonAssetIdToProgress[420029].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[420029].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[420029].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[420029].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Bargaining Strategies in Conflict Resolution: Distributive and Integrative Bargaining Score: {{cp.lessonAssetIdToProgress[9496].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9496].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[9496].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9496].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Relationship Conflict and Management: Definition & Resolution Strategies Score: {{cp.lessonAssetIdToProgress[7448].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7448].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[7448].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7448].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Strategies for Managing Work Conflict as a Team Score: {{cp.lessonAssetIdToProgress[56925].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56925].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[56925].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56925].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - How to Effectively Resolve Conflict as a Team Score: {{cp.lessonAssetIdToProgress[56924].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56924].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[56924].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56924].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - Third Party Conflict Resolution: Strategies & Explanation Score: {{cp.lessonAssetIdToProgress[7509].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7509].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[7509].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7509].bestScoreQuestions}}  Take Quiz Optional
Lesson 9 - The Benefits of Team Mediation Techniques Score: {{cp.lessonAssetIdToProgress[56926].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56926].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[56926].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56926].bestScoreQuestions}}  Take Quiz Optional
Lesson 10 - What is Negotiation? - The Five Steps of the Negotiation Process Score: {{cp.lessonAssetIdToProgress[9497].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9497].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[9497].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9497].bestScoreQuestions}}  Take Quiz Optional
Lesson 11 - Conflicts Within a Diverse Workforce: Types, Sources & Solutions Score: {{cp.lessonAssetIdToProgress[468455].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[468455].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[468455].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[468455].bestScoreQuestions}}  Take Quiz Optional
Go to chapter Conflict Management Strategies for Supervisors
Practice test: Conflict Management Strategies for Supervisors Score: {{cp.topicAssetIdToProgress[468453].bestScoreCorrect}}/{{cp.topicAssetIdToProgress[468453].bestScoreQuestions}} Practice test: Conflict Management Strategies for Supervisors
Week {{::cp.getGoalWeekForTopic(4, 5)}}
Ch 5. Conflict Prevention Strategies for Supervisors {{cp.topicAssetIdToProgress[468457].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Teamwork Skills in the Workplace: Definition & Examples Score: {{cp.lessonAssetIdToProgress[7453].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7453].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[7453].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7453].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Using Emotional Intelligence in Leadership Score: {{cp.lessonAssetIdToProgress[10190].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[10190].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[10190].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[10190].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Managing Cultural Diversity in the Workplace Score: {{cp.lessonAssetIdToProgress[143123].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[143123].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[143123].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[143123].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Becoming a Cohesive Group: Using Team Building to Increase Group Cohesion Score: {{cp.lessonAssetIdToProgress[2083].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2083].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[2083].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2083].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Practical Application: Conflict Resolution for Supervisors
Lesson 6 - Practical Application: Conflict Resolution Skills in the Workplace
Go to chapter Conflict Prevention Strategies for Supervisors
Practice test: Conflict Prevention Strategies for Supervisors Score: {{cp.topicAssetIdToProgress[468457].bestScoreCorrect}}/{{cp.topicAssetIdToProgress[468457].bestScoreQuestions}} Practice test: Conflict Prevention Strategies for Supervisors
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Practice Tests in this course
Check your knowledge of this course with a 50-question practice test. Once you take the test, you will receive a detailed exam report complete with your personal statistics and even specific lessons to focus on! Take the practice test now
Your detailed study guide will include:
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Course Practice Test
Conflict Management for Supervisors
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Ch. 1
The Supervisor & Conflict Management
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Ch. 2
Sources of Organizational Conflict
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Ch. 3
Identifying Conflict Behaviors
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Ch. 4
Conflict Management Strategies for Supervisors
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Ch. 5
Conflict Prevention Strategies for Supervisors
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