- Course type: Self-paced
- Available Lessons: 12
- Average Lesson Length: 8 min
Eligible for Certificate: Yes
Certificates show that you have completed the course. They do not provide credit.
Watch a preview:chapter 1 / lesson 1Defining Workplace Conflict: Types and Perspectives
Course SummaryOur corporate training course is a convenient and effective way to teach your team leaders about the strategies and processes of conflict management. Use the short assessment quizzes to see how well your employees understand the various sources of workplace conflict and ways to implement conflict management.
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Course Practice TestCheck your knowledge of this course with a 50-question practice test.
- Comprehensive test covering all topics
- Detailed video explanations for wrong answers
About This Course
This course can help your team members learn to identify sources of conflict in the workplace and teach them how to take appropriate measures to eliminate it. Show the video lessons within this course to your employees so they can learn the stages of the conflict process, develop the ability to see issues from both sides and gain the skills necessary to work toward a resolution. Each of the lessons is followed by a quiz that you can use to evaluate your employees' progress.
How It Works
Taking into consideration busy schedules, the video lessons are each about five minutes in length. When you arrange group corporate training sessions, your employees could learn about bargaining strategies and negotiation techniques.
The video lessons in this corporate training course feature:
- Professional instructors who thoroughly explain conflict management concepts
- Self-assessment quizzes that enhance the learning process
- An examination on third-party interventions
- A chapter examination on traditional, workplace and managed conflict
How It Helps
- Clarifies the conflict process: Team leaders learn to look at intentions, behavior and outcomes so they can better resolve disagreements.
- Builds mediation and arbitration skills: The lessons teach team leaders to take a hands-on approach to settling disputes and facilitating communication.
- Encourages harmony in the workplace: As team leaders explore different kinds of organizational discord and learn conflict management strategies, they can improve their capacity to repair relationships.
Types and Sources of Workplace Conflict
- Forms of workplace conflict
- Three perspectives common sources of conflict
- The differences between functional and dysfunctional conflict
- Causes of conflict in the workplace
- The five step process for dealing with conflict
Conflict Management Strategies for Team Leaders
- The role of a leader in managing team conflict
- Conflict resolution styles
- Mediation and arbitration
- Conflict resolution bargaining strategies
- The negotiation process
- Think about two different conflicts you have experienced (in or outside of work), one that resulted in a positive outcome and one that resulted in a negative outcome. Compare the actions and process for both outcomes, what did you do that resulted in a positive outcome? What are ways you could have improved the negative outcome?
- Think of a time where you negotiated something at work or outside of work. How successful were you? What strategies did and did not work?
- What was something that stood out or impacted you that you learned from the course? What areas of conflict management would you like to learn more about?
Let the members in the group pair up and have them both answer all of the below questions:
- How would you describe conflict?
- How do you deal with conflict?
- What skills do you want to strengthen when resolving conflict?
- What strengths do you have when resolving conflict?
- What is the ideal outcome for a conflict?
After everyone has answered them, bring the group together and have all the pairs summarize their discussion and answer the below:
- What surprised you about your partner's answers?
- What answers did you have in common? What differed?
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