Conflict Management for Team Leaders

  • Course type: Self-paced
  • Available Lessons: 12
  • Average Lesson Length: 8 min
  • Eligible for Certificate: Certificate completed Yes

    Certificates show that you have completed the course. They do not provide credit.

  • Watch a preview:

    Defining Workplace Conflict: Types and Perspectives

  • Conflict Management for Team Leaders Practice Test

Course Summary

Our corporate training course is a convenient and effective way to teach your team leaders about the strategies and processes of conflict management. Use the short assessment quizzes to see how well your employees understand the various sources of workplace conflict and ways to implement conflict management.
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2 chapters in Conflict Management for Team Leaders

Course Practice Test

Check your knowledge of this course with a 50-question practice test.
  • Comprehensive test covering all topics
  • Detailed video explanations for wrong answers
Week {{::cp.getGoalWeekForTopic(0, 2)}}
Ch 1. Types & Sources of Workplace Conflict {{cp.topicAssetIdToProgress[56331].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Defining Workplace Conflict: Types and Perspectives Score: {{cp.lessonAssetIdToProgress[9490].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9490].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[9490].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9490].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Sources of Conflict in the Workplace: Task, Relationship, and Process Conflict Score: {{cp.lessonAssetIdToProgress[9491].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9491].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[9491].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9491].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Functional vs. Dysfunctional Conflict in Organizations: Differences and Mediation Score: {{cp.lessonAssetIdToProgress[9492].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9492].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[9492].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9492].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Causes of Group Conflict in the Workplace Score: {{cp.lessonAssetIdToProgress[56332].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56332].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[56332].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56332].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - What is the Conflict Process? - Definition and Stages Score: {{cp.lessonAssetIdToProgress[9493].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9493].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[9493].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9493].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(1, 2)}}
Ch 2. Conflict Management Strategies for Team Leaders {{cp.topicAssetIdToProgress[56333].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - The Leader's Role in Recognizing & Managing Team Conflict Score: {{cp.lessonAssetIdToProgress[56334].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56334].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[56334].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56334].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Conflict Resolution: Managing Conflict in Organizations Score: {{cp.lessonAssetIdToProgress[2086].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2086].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[2086].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2086].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Mediation & Arbitration: Third-Party Interventions in Organizations Score: {{cp.lessonAssetIdToProgress[2970].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2970].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[2970].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2970].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Bargaining Strategies in Conflict Resolution: Distributive and Integrative Bargaining Score: {{cp.lessonAssetIdToProgress[9496].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9496].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[9496].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9496].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - What is Negotiation? - The Five Steps of the Negotiation Process Score: {{cp.lessonAssetIdToProgress[9497].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9497].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[9497].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9497].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Practical Application: Conflict Resolution for Team Leaders
Lesson 7 - Practical Application: Conflict Resolution Skills in the Workplace

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Practice Tests in this course
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  • Video lessons to explain complicated concepts
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