Creating Proactive Customer Service

  • Course type: Self-paced
  • Available Lessons: 11
  • Average Lesson Length: 8 min
  • Eligible for Certificate: Certificate completed Yes

    Certificates show that you have completed the course. They do not provide credit.

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    Proactive Customer Service: Definition & Benefits

Course Summary

This Creating Proactive Customer Service course is a training tool to help your employees understand and implement methods for anticipating customer needs and preparing for potential issues. Ensure your employees maintain excellent customer service to help your company thrive with these short videos.
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2 chapters in Creating Proactive Customer Service

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Ch 1. Understanding Proactive Customer Service {{cp.topicAssetIdToProgress[57802].percentComplete}}% complete
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Ch 2. How to Deliver Proactive Customer Service {{cp.topicAssetIdToProgress[57806].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - The Benefits of Creating a Unique Proactive Care Strategy Score: {{cp.lessonAssetIdToProgress[57807].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57807].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[57807].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57807].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Adding Value Through Proactive Customer Service Score: {{cp.lessonAssetIdToProgress[57808].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57808].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[57808].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57808].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Practical Application: Proactive Customer Service
Lesson 4 - Keeping Customers Interested Through Target Marketing Score: {{cp.lessonAssetIdToProgress[57809].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57809].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[57809].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57809].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - The Importance of Staying Relevant in the Marketplace Score: {{cp.lessonAssetIdToProgress[57810].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57810].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[57810].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57810].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Showing Appreciation to Loyal Customers Score: {{cp.lessonAssetIdToProgress[57811].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57811].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[57811].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57811].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Contingency Planning: Preparing for Potential Customer Issues Score: {{cp.lessonAssetIdToProgress[57812].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57812].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[57812].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57812].bestScoreQuestions}}  Take Quiz Optional

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