- Course type: Self-paced
- Available Lessons: 11
- Average Lesson Length: 8 min
Eligible for Certificate:
Certificates show that you have completed the course. They do not provide credit.
Watch a preview:chapter 1 / lesson 1Proactive Customer Service: Definition & Benefits
Course SummaryThis Creating Proactive Customer Service course is a training tool to help your employees understand and implement methods for anticipating customer needs and preparing for potential issues. Ensure your employees maintain excellent customer service to help your company thrive with these short videos.
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About This Course
This video course offers tips and strategies you can use to help your employees offer proactive customer service in your company. The lessons are short, averaging about five minutes apiece, and delve into ways your employees can anticipate your customers' needs then ensure those needs are actively met. Each chapter offers self-assessment quizzes and a chapter exam you can use to reinforce concepts covered in the lessons. A final exam is also available to help you gauge employees' comprehension of the entire course.
How It Works
The video lessons can be used in corporate training sessions designed to help your employees improve their customer service skills. Managers and supervisors can also watch lessons on designing proactive customer service strategies for your company. The videos in each chapter can be watched in succession, or one at a time and in any order.
Training features you can utilize include:
- Short video lessons examining ways to offer proactive customer service
- Self-assessment quizzes, a chapter exam and final exam to gauge comprehension of proactive customer service techniques
- Video timelines with clickable links to help you feature specific proactive customer service concepts in your training sessions
- Mobile features that allow employees' to easily watch videos on their computers or mobile devices
How It Helps
- Maintains satisfied customer base: The proactive customer service strategies outlined in this chapter can help you market to customers in a targeted fashion, anticipate potential problems and take additional steps to keep them satisfied.
- Streamlines customer service: Taking steps to proactively gauge and meet customers' needs ensures your employees can avoid or easily resolve complaints or other issues.
- Garners new customers: If current customers feel their needs are anticipated and loyalty is appreciated through your proactive service efforts, they are more likely to spread the word about your business, helping you gain new customers.
Understanding Proactive Customer Service
- The definition and benefits of proactive customers service
- Reasons it is important to get to know a new customer
- How surveys can help discover customer preferences and concerns
- Tips for developing a proactive customer service response using surveys
How to Deliver Proactive Customer Service
- How to create a proactive care strategy and why it is important
- Ways to add value to a customer's experience through proactive service
- Strategies for keeping in contact with customers through target marketing
- Why and how to stay relevant in the marketplace
- Tips for showing appreciation for customer loyalty
- How to prepare for potential customer issues with contingency planning
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