Customer Experience: Help & Review

Course Summary

This convenient Customer Experience: Help & Review course allows your employees to quickly study the foundations of customer experience. This course can help your employees improve their customer service skills and better facilitate the customer experience.
Create an account
to start this course today
Try it risk-free for 30 days
Create an account
Try it risk-free for 30 days

3 chapters in Customer Experience: Help & Review

Course Practice Test

Check your knowledge of this course with a 50-question practice test.
  • Comprehensive test covering all topics
  • Detailed video explanations for wrong answers
Week {{::cp.getGoalWeekForTopic(0, 3)}}
Ch 1. Introduction to Customer Experience {{cp.topicAssetIdToProgress[394445].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - How to Improve Customer Experience Score: {{cp.lessonAssetIdToProgress[394447].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[394447].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[394447].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[394447].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - What is Positive Customer Experience? - Statistics & Examples Score: {{cp.lessonAssetIdToProgress[394449].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[394449].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[394449].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[394449].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Importance of Positive Customer Experience Score: {{cp.lessonAssetIdToProgress[394451].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[394451].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[394451].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[394451].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Difference Between Customer Experience & Customer Service Score: {{cp.lessonAssetIdToProgress[394453].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[394453].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[394453].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[394453].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Importance of Consistency in Customer Experience Score: {{cp.lessonAssetIdToProgress[394461].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[394461].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[394461].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[394461].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - How to Improve Customer Experience Strategy Score: {{cp.lessonAssetIdToProgress[394469].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[394469].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[394469].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[394469].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - How to Create a Customer Experience Strategy Score: {{cp.lessonAssetIdToProgress[394471].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[394471].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[394471].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[394471].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - Customer Experience Design: Principles & Process Score: {{cp.lessonAssetIdToProgress[394479].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[394479].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[394479].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[394479].bestScoreQuestions}}  Take Quiz Optional
Lesson 9 - Customer Onboarding: Best Practices & Checklist Score: {{cp.lessonAssetIdToProgress[418437].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[418437].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[418437].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[418437].bestScoreQuestions}}  Take Quiz Optional
Lesson 10 - Customer Onboarding: Strategy & Process Flow Score: {{cp.lessonAssetIdToProgress[418439].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[418439].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[418439].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[418439].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(2, 3)}}
Ch 3. Customer Satisfaction Measurement Methods {{cp.topicAssetIdToProgress[418355].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Customer Churn Rate: Definition, Formula & Analysis Score: {{cp.lessonAssetIdToProgress[418407].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[418407].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[418407].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[418407].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - What is Interactive Voice Response (IVR) Technology? Score: {{cp.lessonAssetIdToProgress[418455].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[418455].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[418455].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[418455].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Call Center ASA: Definition & Formula Score: {{cp.lessonAssetIdToProgress[418459].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[418459].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[418459].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[418459].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - How to Calculate Response Rate for Surveys Score: {{cp.lessonAssetIdToProgress[418463].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[418463].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[418463].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[418463].bestScoreQuestions}}  Take Quiz Optional

Earning College Credit

Did you know… We have over 200 college courses that prepare you to earn credit by exam that is accepted by over 1,500 colleges and universities. You can test out of the first two years of college and save thousands off your degree. Anyone can earn credit-by-exam regardless of age or education level.

To learn more, visit our Earning Credit Page

Transferring credit to the school of your choice

Not sure what college you want to attend yet? Study.com has thousands of articles about every imaginable degree, area of study and career path that can help you find the school that's right for you.

Practice Tests in this course
Check your knowledge of this course with a 50-question practice test. Once you take the test, you will receive a detailed exam report complete with your personal statistics and even specific lessons to focus on! Take the practice test now
Your detailed study guide will include:
  • Answers and detailed explanations to each question
  • Video lessons to explain complicated concepts
Course Practice Test
More practice by chapter
Ch. 2
Elements of Positive Customer Experience
Not Taken
See practice tests for:
Support