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Customer Experience: Help & Review

  • Course type: Self-paced
  • Available Lessons: 16
  • Average Lesson Length: 8 min
  • New lessons are still being added
  • Watch a preview:

    How to Improve Customer Experience
    chapter 1 / lesson 1
    How to Improve Customer Experience

Course Summary

This convenient Customer Experience: Help & Review course allows your employees to quickly study the foundations of customer experience. This course can help your employees improve their customer service skills and better facilitate the customer experience.
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3 chapters in Customer Experience: Help & Review

Week {{::cp.getGoalWeekForTopic(0, 3)}}
Ch 1. Introduction to Customer Experience {{cp.topicAssetIdToProgress[394445].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - How to Improve Customer Experience Score: {{cp.lessonAssetIdToProgress[394447].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[394447].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[394447].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[394447].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - What is Positive Customer Experience? - Statistics & Examples Score: {{cp.lessonAssetIdToProgress[394449].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[394449].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[394449].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[394449].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Importance of Positive Customer Experience Score: {{cp.lessonAssetIdToProgress[394451].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[394451].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[394451].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[394451].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Difference Between Customer Experience & Customer Service Score: {{cp.lessonAssetIdToProgress[394453].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[394453].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[394453].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[394453].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Importance of Consistency in Customer Experience Score: {{cp.lessonAssetIdToProgress[394461].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[394461].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[394461].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[394461].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - How to Improve Customer Experience Strategy Score: {{cp.lessonAssetIdToProgress[394469].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[394469].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[394469].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[394469].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - How to Create a Customer Experience Strategy Score: {{cp.lessonAssetIdToProgress[394471].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[394471].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[394471].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[394471].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - Customer Experience Design: Principles & Process Score: {{cp.lessonAssetIdToProgress[394479].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[394479].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[394479].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[394479].bestScoreQuestions}}  Take Quiz Optional
Lesson 9 - Customer Onboarding: Best Practices & Checklist Score: {{cp.lessonAssetIdToProgress[418437].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[418437].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[418437].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[418437].bestScoreQuestions}}  Take Quiz Optional
Lesson 10 - Customer Onboarding: Strategy & Process Flow Score: {{cp.lessonAssetIdToProgress[418439].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[418439].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[418439].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[418439].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(2, 3)}}
Ch 3. Customer Satisfaction Measurement Methods {{cp.topicAssetIdToProgress[418355].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Customer Churn Rate: Definition, Formula & Analysis Score: {{cp.lessonAssetIdToProgress[418407].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[418407].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[418407].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[418407].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - What is Interactive Voice Response (IVR) Technology? Score: {{cp.lessonAssetIdToProgress[418455].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[418455].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[418455].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[418455].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Call Center ASA: Definition & Formula Score: {{cp.lessonAssetIdToProgress[418459].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[418459].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[418459].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[418459].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - How to Calculate Response Rate for Surveys Score: {{cp.lessonAssetIdToProgress[418463].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[418463].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[418463].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[418463].bestScoreQuestions}}  Take Quiz Optional

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Practice Tests in this course
Check your knowledge of this course with a 50-question practice test. Once you take the test, you will receive a detailed exam report complete with your personal statistics and even specific lessons to focus on!
Your detailed study guide will include:
  • Answers and detailed explanations to each question
  • Video lessons to explain complicated concepts
Course Practice Test
Customer Experience: Help & Review
Not Taken
More practice by chapter
Ch. 2
Elements of Positive Customer Experience
Not Taken
See practice tests for:
Support