- Course type: Self-paced
- Available Lessons: 16
- Average Lesson Length: 8 min
- New lessons are still being added
Watch a preview:chapter 1 / lesson 1How to Improve Customer Experience
Course SummaryThis convenient Customer Experience: Help & Review course allows your employees to quickly study the foundations of customer experience. This course can help your employees improve their customer service skills and better facilitate the customer experience.
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Course Practice TestCheck your knowledge of this course with a 50-question practice test.
- Comprehensive test covering all topics
- Detailed video explanations for wrong answers
Who's It For?
Anyone who needs help understanding the basics of customer experience will benefit from taking this course. You will be able to grasp the subject matter faster, retain critical knowledge longer and earn better grades. You're in the right place if you:
- Have fallen behind in understanding customer experience terms, strategies, methods or any other customer experience topic.
- Need an efficient way to learn about customer experience.
- Learn best with engaging auditory and visual tools.
- Struggle with learning disabilities or learning differences, including autism and ADHD.
- Experience difficulty understanding your teachers.
- Missed class time and need to catch up.
- Can't access extra customer experience resources at school.
How It Works:
- Start at the beginning, or identify the topics that you need help with.
- Watch and learn from fun video and text lessons, reviewing as needed.
- Refer to the transcripts or specific lesson sections to reinforce your learning.
- Confirm your understanding through lesson quizzes and chapter exams.
- Submit questions to one of our instructors for personalized support if you need extra help.
Why It Works:
- Study Efficiently: Skip what you know, review what you don't.
- Retain What You Learn: Engaging animations and real-life examples make topics easy to grasp.
- Be Ready on Test Day: Use the Customer Experience: Help & Review final exam to be prepared.
- Get Extra Support: Ask our subject-matter experts any relevant question. They're here to help!
- Study With Flexibility: Watch videos on any web-ready device.
In this course, you'll learn about the following:
- Fundamentals of customer experience
- Many more customer experience topics
Earning College Credit
Did you know… We have over 200 college courses that prepare you to earn credit by exam that is accepted by over 1,500 colleges and universities. You can test out of the first two years of college and save thousands off your degree. Anyone can earn credit-by-exam regardless of age or education level.
To learn more, visit our Earning Credit Page
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