Customer Service Email Etiquette

  • Course type: Self-paced
  • Available Lessons: 10
  • Average Lesson Length: 8 min
  • Eligible for Certificate: Certificate completed Yes

    Certificates show that you have completed the course. They do not provide credit.

  • Watch a preview:

    Email as a Customer Service Strategy

Course Summary

Utilize these short videos to train your employees on how to structure and write customer service emails as well as avoid common mistakes when emailing customers about products and services or when handling complaints or concerns.
Create an account
to start this course today
Try it risk-free for 30 days
Create an account
Try it risk-free for 30 days

2 chapters in Customer Service Email Etiquette

Week {{::cp.getGoalWeekForTopic(0, 2)}}
Ch 1. Using Email for Customer Service {{cp.topicAssetIdToProgress[65663].percentComplete}}% complete
Week {{::cp.getGoalWeekForTopic(1, 2)}}
Ch 2. Customer Service Email Strategies {{cp.topicAssetIdToProgress[65667].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Writing Effective Emails in the Workplace: Formality, Content, Language and Format Score: {{cp.lessonAssetIdToProgress[15077].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[15077].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[15077].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[15077].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Business Emails: Structure, Format & Tone Score: {{cp.lessonAssetIdToProgress[65668].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65668].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[65668].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65668].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Shortcuts for Customer Service Emails Score: {{cp.lessonAssetIdToProgress[65669].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65669].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[65669].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65669].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - How to Write a Customer Service Email Score: {{cp.lessonAssetIdToProgress[65670].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65670].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[65670].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65670].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - How to Avoid Common Customer Service Email Mistakes Score: {{cp.lessonAssetIdToProgress[65671].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65671].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[65671].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65671].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Practical Application: Assessing Communication Skills for Customer Service Emails

Earning College Credit

Did you know… We have over 200 college courses that prepare you to earn credit by exam that is accepted by over 1,500 colleges and universities. You can test out of the first two years of college and save thousands off your degree. Anyone can earn credit-by-exam regardless of age or education level.

To learn more, visit our Earning Credit Page

Transferring credit to the school of your choice

Not sure what college you want to attend yet? has thousands of articles about every imaginable degree, area of study and career path that can help you find the school that's right for you.

Practice Tests in this course
Course Practice Test
Customer Service Email Etiquette
Not Taken
More practice by chapter
See practice tests for: