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Decision Making for Front-Line Managers

  • Course type: Self-paced
  • Available Lessons: 46
  • Average Lesson Length: 8 min
  • Eligible for Certificate: Certificate completed Yes

    Certificates show that you have completed the course. They do not provide credit.

  • Watch a preview:

    Decision Making: Definition & Types

  • Decision Making for Front-Line Managers Practice Test

Course Summary

This mobile-friendly professional development course is designed for managers who want to improve their decision-making abilities in the workplace. Managers can access the course's lessons and quizzes whenever they have free time to study basic decision-making concepts.
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7 chapters in Decision Making for Front-Line Managers

Course Practice Test

Check your knowledge of this course with a 50-question practice test.
  • Comprehensive test covering all topics
  • Detailed video explanations for wrong answers
Week {{::cp.getGoalWeekForTopic(0, 7)}}
Ch 1. Basics of Decision Making in Management {{cp.topicAssetIdToProgress[474611].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Decision Making: Definition & Types Score: {{cp.lessonAssetIdToProgress[64790].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[64790].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[64790].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[64790].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Decision Making in Front-Line Managers: Types & Examples Score: {{cp.lessonAssetIdToProgress[474613].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[474613].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[474613].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[474613].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Business Skills for Effective Decision Making Score: {{cp.lessonAssetIdToProgress[57971].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57971].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[57971].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57971].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Decision Making for Managers: Certainty, Risk & Uncertainty Score: {{cp.lessonAssetIdToProgress[2151].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2151].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[2151].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2151].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(2, 7)}}
Ch 3. Decision Making & Problem Solving in Management {{cp.topicAssetIdToProgress[474617].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Decision Making vs. Problem Solving in Management Score: {{cp.lessonAssetIdToProgress[474619].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[474619].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[474619].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[474619].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Defining Problems in Organizations: Importance & Strategies Score: {{cp.lessonAssetIdToProgress[474621].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[474621].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[474621].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[474621].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - What is Root Cause Analysis? - Definition & Examples Score: {{cp.lessonAssetIdToProgress[141836].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[141836].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[141836].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[141836].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Root Cause Analysis: Tools & Methods Score: {{cp.lessonAssetIdToProgress[141837].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[141837].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[141837].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[141837].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Types of Problem Solving Methods in Management and Supervision Score: {{cp.lessonAssetIdToProgress[14579].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[14579].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[14579].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[14579].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(3, 7)}}
Ch 4. Decision Making Processes & Models {{cp.topicAssetIdToProgress[474623].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Decision Making Models: Definition, Development & Types Score: {{cp.lessonAssetIdToProgress[43272].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[43272].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[43272].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[43272].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Decision Making: Process & Models Score: {{cp.lessonAssetIdToProgress[64788].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[64788].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[64788].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[64788].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Classical Decision Making Model Score: {{cp.lessonAssetIdToProgress[141815].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[141815].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[141815].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[141815].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - The Rational Decision Making Model: Steps and Purpose in Organizations Score: {{cp.lessonAssetIdToProgress[8838].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[8838].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[8838].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[8838].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Intuitive Decision Making in Business and Management Score: {{cp.lessonAssetIdToProgress[8840].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[8840].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[8840].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[8840].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Administrative Model of Decision Making Score: {{cp.lessonAssetIdToProgress[141816].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[141816].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[141816].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[141816].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Paced Decision Making Model Score: {{cp.lessonAssetIdToProgress[141818].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[141818].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[141818].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[141818].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - The Incremental Model of Decision Making Score: {{cp.lessonAssetIdToProgress[141821].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[141821].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[141821].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[141821].bestScoreQuestions}}  Take Quiz Optional
Lesson 9 - Creativity in Decision Making: Importance & Examples Score: {{cp.lessonAssetIdToProgress[250587].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[250587].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[250587].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[250587].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(4, 7)}}
Ch 5. Decision Making Tools & Analysis {{cp.topicAssetIdToProgress[474625].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - The Decision Analysis Approach to Decision Making in Business Score: {{cp.lessonAssetIdToProgress[43285].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[43285].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[43285].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[43285].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Decision Analysis: Models & Tools Score: {{cp.lessonAssetIdToProgress[141804].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[141804].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[141804].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[141804].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Quantitative Decision Making Tools: Decision Trees, Payback Analysis & Simulations Score: {{cp.lessonAssetIdToProgress[2152].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2152].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[2152].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2152].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Qualitative Analysis Business Decisions Score: {{cp.lessonAssetIdToProgress[142206].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[142206].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[142206].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[142206].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - What is an OODA Loop? - Definition, Diagram & Example Score: {{cp.lessonAssetIdToProgress[440059].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[440059].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[440059].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[440059].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Pareto Chart: Rules, Formula & Analysis Score: {{cp.lessonAssetIdToProgress[439755].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[439755].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[439755].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[439755].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Pugh Chart: Definition & Example Score: {{cp.lessonAssetIdToProgress[62971].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[62971].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[62971].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[62971].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - Kurt Lewin's Force-Field Analysis Change Model Score: {{cp.lessonAssetIdToProgress[2067].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2067].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[2067].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2067].bestScoreQuestions}}  Take Quiz Optional
Lesson 9 - Legal Ethical Decision Making: Models, Steps & Framework Score: {{cp.lessonAssetIdToProgress[13276].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[13276].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[13276].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[13276].bestScoreQuestions}}  Take Quiz Optional
Lesson 10 - Using Utility in Business Decision Making Score: {{cp.lessonAssetIdToProgress[43295].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[43295].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[43295].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[43295].bestScoreQuestions}}  Take Quiz Optional
Lesson 11 - The 4 Ethical Rules Applied to Business Decisions Score: {{cp.lessonAssetIdToProgress[146913].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[146913].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[146913].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[146913].bestScoreQuestions}}  Take Quiz Optional
Lesson 12 - Futures Wheels: Definition & Use in Managerial Decision Making Score: {{cp.lessonAssetIdToProgress[474627].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[474627].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[474627].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[474627].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(5, 7)}}
Ch 6. Group Decision Making Methods & Considerations {{cp.topicAssetIdToProgress[474629].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Group vs. Individual Decision Making: When to Use Each Score: {{cp.lessonAssetIdToProgress[10178].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[10178].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[10178].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[10178].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Strengths and Weaknesses of Group Decision Making Score: {{cp.lessonAssetIdToProgress[10177].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[10177].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[10177].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[10177].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - The Vroom-Yetton Leader Participation Model: Rethinking Business Decision Making Score: {{cp.lessonAssetIdToProgress[8843].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[8843].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[8843].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[8843].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Techniques for Group Decision-Making in Business Score: {{cp.lessonAssetIdToProgress[10179].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[10179].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[10179].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[10179].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Groupthink: Definition & Examples Score: {{cp.lessonAssetIdToProgress[2084].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2084].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[2084].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2084].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - The Devil's Advocate: Impacts on Groups Decision Making Score: {{cp.lessonAssetIdToProgress[10181].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[10181].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[10181].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[10181].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Cultural and Ethical Considerations in Group Decision Making Score: {{cp.lessonAssetIdToProgress[10182].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[10182].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[10182].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[10182].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(6, 7)}}
Ch 7. Evaluating Business Decisions {{cp.topicAssetIdToProgress[474631].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Factors Used to Evaluate Managerial Decisions Score: {{cp.lessonAssetIdToProgress[474633].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[474633].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[474633].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[474633].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Common Decision & Leadership Errors Score: {{cp.lessonAssetIdToProgress[474635].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[474635].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[474635].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[474635].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Common Biases and Judgment Errors in Decision Making Score: {{cp.lessonAssetIdToProgress[8846].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[8846].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[8846].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[8846].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - The Impact of Business Decisions on Stakeholders Score: {{cp.lessonAssetIdToProgress[25950].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[25950].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[25950].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[25950].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Ethical Decision Making Score: {{cp.lessonAssetIdToProgress[14575].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[14575].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[14575].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[14575].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Legal Considerations When Making Business Decisions Score: {{cp.lessonAssetIdToProgress[40529].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[40529].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[40529].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[40529].bestScoreQuestions}}  Take Quiz Optional

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Practice Tests in this course
Check your knowledge of this course with a 50-question practice test. Once you take the test, you will receive a detailed exam report complete with your personal statistics and even specific lessons to focus on! Take the practice test now
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