Developing Effective Telephone Customer Service Skills

Course Summary

Use this corporate training course to help your employees learn the skills to deliver outstanding telephone customer service. These resources can be accessed on any computer or mobile device for completely flexible learning.
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2 chapters in Developing Effective Telephone Customer Service Skills

Week {{::cp.getGoalWeekForTopic(1, 2)}}
Course Progress Best Score
Lesson 1 - Coaching a Telephone Customer Service Team Score: {{cp.lessonAssetIdToProgress[58055].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[58055].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Generating Customer Interest Over the Phone Score: {{cp.lessonAssetIdToProgress[58056].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[58056].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Maintaining a Positive Attitude in Customer Service Score: {{cp.lessonAssetIdToProgress[58057].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[58057].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Resolving Customer Service Complaints Score: {{cp.lessonAssetIdToProgress[58058].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[58058].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Building Customer Loyalty With Good Customer Service Score: {{cp.lessonAssetIdToProgress[58059].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[58059].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Suggestive Selling Techniques for Telephone Customer Service Score: {{cp.lessonAssetIdToProgress[58060].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[58060].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Overcoming Obstacles in Customer Service Score: {{cp.lessonAssetIdToProgress[58061].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[58061].bestScoreQuestions}}  Take Quiz Optional

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