Developing Strong Customer Service Skills

Course Summary

Help your employees develop stronger customer service skills by utilizing this helpful course. Our short video and text lessons are easy to follow and cover both the 'soft' and 'hard' skills required for those who work in customer service.
Create An Account
To Start This Course Today
Try it risk-free for 30 days. Cancel anytime
Create An Account
Try it risk-free for 30 days

2 chapters in Developing Strong Customer Service Skills

Course Practice Test

Check your knowledge of this course with a 50-question practice test.
  • Comprehensive test covering all topics
  • Detailed video explanations for wrong answers
Week {{::cp.getGoalWeekForTopic(0, 2)}}
Ch 1. Fundamental Customer Service Skills {{cp.topicAssetIdToProgress[59822].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - What Is Customer Service? - Definition, Types & Role in Marketing Score: {{cp.lessonAssetIdToProgress[9582].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9582].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[9582].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9582].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Important Soft Skills for Good Customer Service Score: {{cp.lessonAssetIdToProgress[57874].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57874].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[57874].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57874].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Important Hard Skills for Customer Service Score: {{cp.lessonAssetIdToProgress[59823].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[59823].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[59823].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[59823].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Practical Application: Assessing Soft & Hard Skills for Customer Service
Lesson 5 - The Importance of Good Communication with Customers Score: {{cp.lessonAssetIdToProgress[59824].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[59824].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[59824].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[59824].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - The Importance of Knowing Your Products & Services Score: {{cp.lessonAssetIdToProgress[59825].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[59825].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[59825].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[59825].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Maintaining a Positive Attitude in Customer Service Score: {{cp.lessonAssetIdToProgress[58057].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[58057].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[58057].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[58057].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(1, 2)}}
Ch 2. Key Customer Service Skills & Strategies {{cp.topicAssetIdToProgress[59826].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - How to Personalize Customer Service Score: {{cp.lessonAssetIdToProgress[59827].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[59827].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[59827].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[59827].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Strategies for Generating Repeat Business & Increasing Productivity Score: {{cp.lessonAssetIdToProgress[59828].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[59828].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[59828].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[59828].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - How to Handle Challenges in Customer Service Score: {{cp.lessonAssetIdToProgress[59829].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[59829].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[59829].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[59829].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Practical Application: Dealing with Customer Service Challenges
Lesson 5 - The Importance of a Standard Operating Procedure in Customer Service Score: {{cp.lessonAssetIdToProgress[59830].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[59830].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[59830].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[59830].bestScoreQuestions}}  Take Quiz Optional

Earning College Credit

Did you know… We have over 160 college courses that prepare you to earn credit by exam that is accepted by over 1,500 colleges and universities. You can test out of the first two years of college and save thousands off your degree. Anyone can earn credit-by-exam regardless of age or education level.

To learn more, visit our Earning Credit Page

Transferring credit to the school of your choice

Not sure what college you want to attend yet? has thousands of articles about every imaginable degree, area of study and career path that can help you find the school that's right for you.

Practice Tests in this course
Check your knowledge of this course with a 50-question practice test. Once you take the test, you will receive a detailed exam report complete with your personal statistics and even specific lessons to focus on! Take the practice test now
Your detailed study guide will include:
  • Answers and detailed explanations to each question
  • Video lessons to explain complicated concepts
Course Practice Test
More practice by chapter
See practice tests for: