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Developing Strong Customer Service Skills

Course Summary

Help your employees develop stronger customer service skills by utilizing this helpful course. Our short video and text lessons are easy to follow and cover both the 'soft' and 'hard' skills required for those who work in customer service.
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2 chapters in Developing Strong Customer Service Skills

Course Practice Test

Check your knowledge of this course with a 50-question practice test.
  • Comprehensive test covering all topics
  • Detailed video explanations for wrong answers
Week {{::cp.getGoalWeekForTopic(0, 2)}}
Ch 1. Fundamental Customer Service Skills {{cp.topicAssetIdToProgress[59822].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - What Is Customer Service? - Definition, Types & Role in Marketing Score: {{cp.lessonAssetIdToProgress[9582].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9582].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[9582].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9582].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Important Soft Skills for Good Customer Service Score: {{cp.lessonAssetIdToProgress[57874].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57874].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[57874].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57874].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Important Hard Skills for Customer Service Score: {{cp.lessonAssetIdToProgress[59823].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[59823].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[59823].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[59823].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Practical Application: Assessing Soft & Hard Skills for Customer Service
Lesson 5 - The Importance of Good Communication with Customers Score: {{cp.lessonAssetIdToProgress[59824].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[59824].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[59824].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[59824].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - The Importance of Knowing Your Products & Services Score: {{cp.lessonAssetIdToProgress[59825].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[59825].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[59825].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[59825].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Maintaining a Positive Attitude in Customer Service Score: {{cp.lessonAssetIdToProgress[58057].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[58057].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[58057].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[58057].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(1, 2)}}
Ch 2. Key Customer Service Skills & Strategies {{cp.topicAssetIdToProgress[59826].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - How to Personalize Customer Service Score: {{cp.lessonAssetIdToProgress[59827].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[59827].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[59827].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[59827].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Strategies for Generating Repeat Business & Increasing Productivity Score: {{cp.lessonAssetIdToProgress[59828].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[59828].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[59828].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[59828].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - How to Handle Challenges in Customer Service Score: {{cp.lessonAssetIdToProgress[59829].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[59829].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[59829].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[59829].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Practical Application: Dealing with Customer Service Challenges
Lesson 5 - The Importance of a Standard Operating Procedure in Customer Service Score: {{cp.lessonAssetIdToProgress[59830].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[59830].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[59830].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[59830].bestScoreQuestions}}  Take Quiz Optional

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Practice Tests in this course
Check your knowledge of this course with a 50-question practice test. Once you take the test, you will receive a detailed exam report complete with your personal statistics and even specific lessons to focus on! Take the practice test now
Your detailed study guide will include:
  • Answers and detailed explanations to each question
  • Video lessons to explain complicated concepts
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