Developing Strong Customer Service Skills

Course Summary

Help your employees develop stronger customer service skills by utilizing this helpful course. Our short video and text lessons are easy to follow and cover both the 'soft' and 'hard' skills required for those who work in customer service.
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2 chapters in Developing Strong Customer Service Skills

Week {{::cp.getGoalWeekForTopic(0, 2)}}
Ch 1. Fundamental Customer Service Skills {{cp.topicAssetIdToProgress[59822].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - What Is Customer Service? - Definition, Types & Role in Marketing Score: {{cp.lessonAssetIdToProgress[9582].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9582].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Important Soft Skills for Good Customer Service Score: {{cp.lessonAssetIdToProgress[57874].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57874].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Important Hard Skills for Customer Service Score: {{cp.lessonAssetIdToProgress[59823].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[59823].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - The Importance of Good Communication with Customers Score: {{cp.lessonAssetIdToProgress[59824].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[59824].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - The Importance of Knowing Your Products & Services Score: {{cp.lessonAssetIdToProgress[59825].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[59825].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Maintaining a Positive Attitude in Customer Service Score: {{cp.lessonAssetIdToProgress[58057].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[58057].bestScoreQuestions}}  Take Quiz Optional

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