- Course type: Self-paced
- Available Lessons: 104
- Average Lesson Length: 8 min
Eligible for Certificate: Yes
Certificates show that you have completed the course. They do not provide credit.
Watch a preview:chapter 1 / lesson 1Why Communication Matters in the Workplace
Course SummaryHighlight your workplace communication knowledge to potential employers with this fun course. Master the essential workplace communications topics you need to know and earn an Effective Communication in the Workplace Certificate by watching engaging videos and completing the final exam.
To Start This Course Today
Try it free for 5 days
12 chapters in Effective Communication in the Workplace: Certificate Program
Course Practice TestCheck your knowledge of this course with a 50-question practice test.
- Comprehensive test covering all topics
- Detailed video explanations for wrong answers
About This Course
Earn an Effective Communication in the Workplace Certificate by spending just a few weeks watching video lessons covering essential workplace communication topics, such as group communication, visuals and technology in communication and presentations. You'll find fun and engaging lessons that teach you how to connect with an audience, craft strong paragraphs and give constructive feedback. Retention of critical workplace communications info is easy with the on-screen graphics and entertaining animations that emphasize key concepts and terms.
Who's This For?
Anyone who wants to improve their skills to effectively communicate with managers, clients, co-workers or staff will find this course useful. Self-employed professionals, small business owners, consultants and entrepreneurs can also utilize the skills presented in this course.
Prerequisites aren't required for this introductory course.
Benefits of the Certificate
Apply the skills you gain in this course to your work life and social world. Ideas for how this course benefit you are found below.
- Demonstrate your ability to effectively communicate in the workplace by adding this certificate to your resume or LinkedIn profile.
- Use this certificate to show employers that you're motivated to keep your communication skills fresh.
- Attract potential employers if you're planning to switch career fields.
- Use the skills you acquire in the course in your day-to-day interactions.
- Try and gain a leadership spot in a social organization or volunteer group.
- Aid in your negotiations on the price of a new house or vehicle.
- Help meet continuing education requirements.
Effective Communication in the Workplace Program Breakdown
Communicating in the Workplace
Start off this course by learning about internal and external communication and the elements of effective communication in the workplace. You'll explore different communication types and discuss some implicit and explicit rules for workplace communication.
Communication and Diversity
This chapter teaches you how to be a self-aware, adaptive and empathetic communicator and describes intercultural communication in the workplace. You'll learn how communication is influenced by low and high power distance cultures as well as discuss masculine and feminine cultures and ethnocentrism.
Communicating in Groups
Study strengths and weaknesses of group decision making in this chapter and examine different types of groups. You'll differentiate between groups and teams and examine formal communication networks, technologies for group communication and business etiquette.
Messages in Business Communication
Describe routine and positive workplace messages, the three-step writing process, goodwill in business communication and negative messages in this chapter. Discuss persuasive workplace message types and legal and ethical concerns with persuasive messages.
Planning to Communicate in the Workplace
In this chapter, you'll learn how to determine the purpose of your message, analyze your audience and support your message with research. You'll learn how to assess the reliability of sources, conduct surveys and interviews, and draw conclusions from your research.
Developing Your Message in the Workplace
Learn how to connect with your audience through your writing and choose the right words for your message. This chapter also teaches you how to structure your message and present an effective visual design of a message.
Completing Your Message in the Workplace
Find out how to proofread your message and check it for errors and readability in this chapter. You'll also learn how to follow up on messages and respond to constructive feedback.
Using Visuals in Workplace Communication
Examine the role that visuals play in workplace communication and different types of visuals. Describe some ethical considerations associated with using visuals in communication.
Communicating with Technology in the Workplace
Compare strengths and weaknesses of print and electronic channels of communication and learn how to write effective e-mails and text messages for the workplace. Examine the role of blogs, podcasts and social media in business communication then discuss social networking's importance.
Business Reports and Proposals
This chapter teaches you about informational and analytical reports and how to write executive summaries for business reports. You'll learn about the planning process used in creating the different reports and discuss collaborative reports.
Resumes and Cover Letters
Learn about the different parts that make up a resume and learn how to tailor the content of your resume to specific jobs. Examine resume layout and distribution types and understand the importance of the cover letter.
Delivering Presentations in the Workplace
Wrap up this course with a look at the process needed to plan and deliver a workplace presentation. Get some tips on overcoming anxiety and handling audience questions and find out about different types of visual aids used in presentations.
Earning College Credit
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