- Course type: Self-paced
- Available Lessons: 12
- Average Lesson Length: 8 min
Eligible for Certificate: Yes
Certificates show that you have completed the course. They do not provide credit.
Watch a preview:chapter 1 / lesson 1Being a Self-Aware and Adaptive Communicator
Course SummaryUse this course to help your employees and managers understand the importance of cross-cultural communication. After reviewing the video and text lessons, you can use the multiple-choice quizzes to assess how well the material is understood and where further training is needed.
To Start This Course Today
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Course Practice TestCheck your knowledge of this course with a 50-question practice test.
- Comprehensive test covering all topics
- Detailed video explanations for wrong answers
About This Course
Developing solid communication skills is often one of the most difficult business skills to acquire, and communication across cultures comes with unique challenges. This course explores communication techniques, types of business cultures and how to breach barriers to communication. Self-assessment quizzes that accompany these lessons offer a chance for your employees to gauge their learning and discuss their answers.
How It Works
These lessons, often used as part of a corporate training program, can be viewed on a desktop computer, laptop, smartphone or tablet. Your employees can watch the lessons and take the quizzes on their own schedule or in a group setting.
Features that make these lessons useful for training include:
- Short lessons that use examples and humor to make learning cross-cultural communication strategies fun
- Video tags that make it easy for employees to return to key points in the lesson if they need further review
- Written lesson transcripts that allow employees to read along with the video lesson
- Instructors who are accessible to employees with additional questions about communication skills
- Lesson quizzes that cover the communications process and cross-cultural communication
- A final exam that goes over all the communications and cultural material in these lessons
How It Helps
- Promotes understanding: Employees and managers who watch these lessons will learn about the communication process and how poor communication can reflect in reduced productivity.
- Develops communication skills: These lessons offer tips for improving communications, which can lead to improved workplace productivity and better relations with customers and clients.
- Examines cultures: Your employees and managers will find out how to identify various types of workplace cultures and learn to adapt their communication styles accordingly.
Basic Communication Skills
- Self-awareness and adaptive communication
- Perception's impact on communication
- Emotional intelligence
- Group communication
Cross-Cultural Communication Skills
- Why cross-cultural communication is important in business
- Individualistic and collectivistic cultures
- Cultural perceptions on communication
- Masculine and feminine cultures
- Monochronic and polychromic cultures
- Communication with speakers of other languages
Earning College Credit
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