Effective Problem Solving for Supervisors

  • Course type: Self-paced
  • Available Lessons: 43
  • Average Lesson Length: 8 min
  • Eligible for Certificate: Certificate completed Yes

    Certificates show that you have completed the course. They do not provide credit.

  • Watch a preview:

    Defining Problems to Create Solutions

  • Effective Problem Solving for Supervisors Practice Test

Course Summary

Use this course on effective problem solving for supervisors to train new employees, lead a corporate training workshop or ensure your staff have the correct knowledge. The lessons were written by experienced educators, and they're accessible 24/7.
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7 chapters in Effective Problem Solving for Supervisors

Course Practice Test

Check your knowledge of this course with a 50-question practice test.
  • Comprehensive test covering all topics
  • Detailed video explanations for wrong answers
Week {{::cp.getGoalWeekForTopic(0, 7)}}
Ch 1. Basics of Problem-Solving {{cp.topicAssetIdToProgress[474581].percentComplete}}% complete
Week {{::cp.getGoalWeekForTopic(1, 7)}}
Ch 2. The Problem Solving Process {{cp.topicAssetIdToProgress[474585].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Types of Problems & Problem Solving Strategies Score: {{cp.lessonAssetIdToProgress[1822].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[1822].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[1822].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[1822].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Problem Solving Methods: Definition & Types Score: {{cp.lessonAssetIdToProgress[63911].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[63911].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[63911].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[63911].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Types of Problem Solving Methods in Management and Supervision Score: {{cp.lessonAssetIdToProgress[14579].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[14579].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[14579].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[14579].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Practical Application: Choosing a Problem Solving Method in Management & Supervision
Lesson 5 - Problem Solving in Organizations: Skills, Steps & Strategies Score: {{cp.lessonAssetIdToProgress[7456].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7456].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[7456].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7456].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - The Common Sense Approach to Team Problem Solving Score: {{cp.lessonAssetIdToProgress[58757].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[58757].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[58757].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[58757].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(2, 7)}}
Ch 3. Defining a Problem {{cp.topicAssetIdToProgress[474587].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Differentiating Causes & Symptoms of Problems Score: {{cp.lessonAssetIdToProgress[474589].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[474589].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[474589].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[474589].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - What is Root Cause Analysis? - Definition & Examples Score: {{cp.lessonAssetIdToProgress[141836].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[141836].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[141836].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[141836].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Root Cause Analysis: Tools & Methods Score: {{cp.lessonAssetIdToProgress[141837].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[141837].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[141837].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[141837].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Practical Application: Root Cause Analysis Template
Lesson 5 - 5 Whys Analysis: Template & Overview Score: {{cp.lessonAssetIdToProgress[142207].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[142207].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[142207].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[142207].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Problem Solving with Reframing: Definition & Examples Score: {{cp.lessonAssetIdToProgress[65287].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65287].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[65287].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65287].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(3, 7)}}
Ch 4. Thinking Critically in the Workplace {{cp.topicAssetIdToProgress[474591].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Creative & Critical Thinking in Business: Importance & Examples Score: {{cp.lessonAssetIdToProgress[65284].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65284].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[65284].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65284].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Dimensions of Critical Thinking Score: {{cp.lessonAssetIdToProgress[65374].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65374].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[65374].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65374].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - The Critical Thinking Process: Point-of-View, Assumptions, Evidence & Conclusions Score: {{cp.lessonAssetIdToProgress[36822].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[36822].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[36822].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[36822].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Critical Thinking: Exercises, Activities & Strategies Score: {{cp.lessonAssetIdToProgress[64777].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[64777].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[64777].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[64777].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Common Barriers to Critical Thinking Score: {{cp.lessonAssetIdToProgress[39776].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[39776].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[39776].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[39776].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Socratic Questioning: Definition & Use in Business Score: {{cp.lessonAssetIdToProgress[65376].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65376].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[65376].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65376].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Practical Application: Problem Solving Checklist for Supervisors
Week {{::cp.getGoalWeekForTopic(4, 7)}}
Ch 5. Identifying Solutions to Business Problems {{cp.topicAssetIdToProgress[474593].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - What is Idea Generation? - Definition, Process & Techniques Score: {{cp.lessonAssetIdToProgress[17629].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[17629].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[17629].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[17629].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - What Is Big Picture Thinking in Business? Score: {{cp.lessonAssetIdToProgress[57961].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57961].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[57961].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57961].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Big Picture vs. Detail-Oriented Thinking Score: {{cp.lessonAssetIdToProgress[57963].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57963].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[57963].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57963].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Brainstorming & Other Big Picture Thinking Strategies Score: {{cp.lessonAssetIdToProgress[57966].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57966].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[57966].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57966].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Habits of Strategic Thinkers Score: {{cp.lessonAssetIdToProgress[57929].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57929].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[57929].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57929].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Practical Application: Brainstorming Template for Supervisors
Week {{::cp.getGoalWeekForTopic(5, 7)}}
Ch 6. Evaluating Solutions to Business Problems {{cp.topicAssetIdToProgress[474595].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Decision Making: Process & Models Score: {{cp.lessonAssetIdToProgress[64788].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[64788].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[64788].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[64788].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Techniques for Group Decision-Making in Business Score: {{cp.lessonAssetIdToProgress[10179].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[10179].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[10179].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[10179].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Strengths and Weaknesses of Group Decision Making Score: {{cp.lessonAssetIdToProgress[10177].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[10177].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[10177].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[10177].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Using Logic & Reasoning to Make Business Decisions Score: {{cp.lessonAssetIdToProgress[65377].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65377].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[65377].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65377].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Analyzing Business Problems Using Decision Trees & Payoff Tables Score: {{cp.lessonAssetIdToProgress[43289].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[43289].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[43289].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[43289].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Using Simulation to Analyze and Solve Business Problems Score: {{cp.lessonAssetIdToProgress[43276].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[43276].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[43276].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[43276].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Using Data in Business Decisions Score: {{cp.lessonAssetIdToProgress[474597].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[474597].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[474597].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[474597].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - Making Rational Trade-Offs in Business Decisions Score: {{cp.lessonAssetIdToProgress[57973].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57973].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[57973].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57973].bestScoreQuestions}}  Take Quiz Optional
Lesson 9 - Using the Eisenhower Decision Matrix to Prioritize Tasks Score: {{cp.lessonAssetIdToProgress[467971].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[467971].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[467971].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[467971].bestScoreQuestions}}  Take Quiz Optional
Lesson 10 - Practical Application: Eisenhower Decision Matrix Infographic
Week {{::cp.getGoalWeekForTopic(6, 7)}}
Ch 7. Continuous Improvement in Problem Solving {{cp.topicAssetIdToProgress[474599].percentComplete}}% complete

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Practice Tests in this course
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