Establishing Customer Service Metrics

  • Course type: Self-paced
  • Available Lessons: 16
  • Average Lesson Length: 8 min
  • Eligible for Certificate: Certificate completed Yes

    Certificates show that you have completed the course. They do not provide credit.

  • Watch a preview:

    Customer Service Metrics: Definition & Types

  • Establishing Customer Service Metrics Practice Test

Course Summary

This course can help you improve customer relations by teaching employees how to establish customer service metrics in your company. Each lesson teaches your employee a different way to track and monitor customer satisfaction, then tests their new knowledge with an interactive quiz.
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3 chapters in Establishing Customer Service Metrics

Course Practice Test

Check your knowledge of this course with a 50-question practice test.
  • Comprehensive test covering all topics
  • Detailed video explanations for wrong answers
Week {{::cp.getGoalWeekForTopic(0, 3)}}
Ch 1. Defining & Implementing Customer Service Metrics {{cp.topicAssetIdToProgress[65766].percentComplete}}% complete
Week {{::cp.getGoalWeekForTopic(1, 3)}}
Ch 2. Types of Customer Service Metrics {{cp.topicAssetIdToProgress[65769].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Quality Metrics in Customer Service Score: {{cp.lessonAssetIdToProgress[65770].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65770].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[65770].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65770].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Financial Metrics & Customer Service Score: {{cp.lessonAssetIdToProgress[65771].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65771].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[65771].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65771].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Operational Metrics & Customer Service Score: {{cp.lessonAssetIdToProgress[65772].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65772].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[65772].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65772].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Representative Activity & Team Efficiency Metrics in Customer Service Score: {{cp.lessonAssetIdToProgress[65773].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65773].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[65773].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65773].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Metrics for Analyzing Call Center Performance Score: {{cp.lessonAssetIdToProgress[58047].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[58047].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[58047].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[58047].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Churn Prevention Metrics for Customer Service Score: {{cp.lessonAssetIdToProgress[65774].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65774].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[65774].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65774].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Product Development Metrics & Customer Service Score: {{cp.lessonAssetIdToProgress[65775].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65775].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[65775].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65775].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - Practical Application: Types of Customer Service Metrics Infographic
Week {{::cp.getGoalWeekForTopic(2, 3)}}
Ch 3. Interpreting Customer Service Metrics {{cp.topicAssetIdToProgress[65776].percentComplete}}% complete

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Practice Tests in this course
Check your knowledge of this course with a 50-question practice test. Once you take the test, you will receive a detailed exam report complete with your personal statistics and even specific lessons to focus on! Take the practice test now
Your detailed study guide will include:
  • Answers and detailed explanations to each question
  • Video lessons to explain complicated concepts
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