Establishing Customer Service Metrics

Course Summary

This course can help you improve customer relations by teaching employees how to establish customer service metrics in your company. Each lesson teaches your employee a different way to track and monitor customer satisfaction, then tests their new knowledge with an interactive quiz.
Create An Account
To Start This Course Today
Used by over 30 million students worldwide
Create An Account
Try it free for 5 days

3 chapters in Establishing Customer Service Metrics

Week {{::cp.getGoalWeekForTopic(1, 3)}}
Course Progress Best Score
Lesson 1 - Quality Metrics in Customer Service Score: {{cp.lessonAssetIdToProgress[65770].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65770].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Financial Metrics & Customer Service Score: {{cp.lessonAssetIdToProgress[65771].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65771].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Operational Metrics & Customer Service Score: {{cp.lessonAssetIdToProgress[65772].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65772].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Representative Activity & Team Efficiency Metrics in Customer Service Score: {{cp.lessonAssetIdToProgress[65773].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65773].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Metrics for Analyzing Call Center Performance Score: {{cp.lessonAssetIdToProgress[58047].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[58047].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Churn Prevention Metrics for Customer Service Score: {{cp.lessonAssetIdToProgress[65774].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65774].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Product Development Metrics & Customer Service Score: {{cp.lessonAssetIdToProgress[65775].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65775].bestScoreQuestions}}  Take Quiz Optional

Earning College Credit

Did you know… We have over 95 college courses that prepare you to earn credit by exam that is accepted by over 2,000 colleges and universities. You can test out of the first two years of college and save thousands off your degree. Anyone can earn credit-by-exam regardless of age or education level.

To learn more, visit our Earning Credit Page

Transferring credit to the school of your choice

Not sure what college you want to attend yet? Study.com has thousands of articles about every imaginable degree, area of study and career path that can help you find the school that's right for you.