Copyright

Hospitality Management: Help & Review

  • Course type: Self-paced
  • Available Lessons: 99
  • Average Lesson Length: 8 min
  • Eligible for Certificate: Certificate completed Yes

    Certificates show that you have completed the course. They do not provide credit.

  • Watch a preview:

    International Hospitality:  Planning & Management

  • Hospitality Management: Help & Review Practice Test

Course Summary

Strengthen your understanding of hotel security and safety, hospitality marketing and more by exploring this Hospitality Management: Help & Review course. Fun lessons, short quizzes and other resources can help you complete school assignments, study for a test or improve your performance on the job.
Create An Account
To Start This Course Today
Try it risk-free for 30 days. Cancel anytime
Create An Account
Try it risk-free for 30 days

13 chapters in Hospitality Management: Help & Review

Course Practice Test

Check your knowledge of this course with a 50-question practice test.
  • Comprehensive test covering all topics
  • Detailed video explanations for wrong answers
Week {{::cp.getGoalWeekForTopic(0, 13)}}
Ch 1. International Hospitality Management {{cp.topicAssetIdToProgress[406069].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - International Hospitality: Planning & Management Score: {{cp.lessonAssetIdToProgress[406071].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406071].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[406071].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406071].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Benefits & Costs of the Globalization of Business Score: {{cp.lessonAssetIdToProgress[31407].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[31407].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[31407].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[31407].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Global Hospitality Providers: Types & Examples Score: {{cp.lessonAssetIdToProgress[258639].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[258639].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[258639].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[258639].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - International Travel & Tourism: Impact on Growth in the Hospitality Industry Score: {{cp.lessonAssetIdToProgress[258643].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[258643].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[258643].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[258643].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(1, 13)}}
Ch 2. Strategic Planning for Hotel & Lodging {{cp.topicAssetIdToProgress[406073].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Strategic Management in the Hospitality Industry Score: {{cp.lessonAssetIdToProgress[208618].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208618].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[208618].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208618].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Planning as a Function of Management Score: {{cp.lessonAssetIdToProgress[2059].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2059].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[2059].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2059].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - The Seven Steps of Decision Making Score: {{cp.lessonAssetIdToProgress[14578].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[14578].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[14578].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[14578].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Types of Planning: Strategic, Tactical, Operational & Contingency Planning Score: {{cp.lessonAssetIdToProgress[2060].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2060].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[2060].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2060].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - What is a SWOT Analysis? Score: {{cp.lessonAssetIdToProgress[2061].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2061].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[2061].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2061].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Hotel Management Case Study: SWOT Analysis of Hilton Hotels Score: {{cp.lessonAssetIdToProgress[258615].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[258615].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[258615].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[258615].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - PEST Scan for Hotel Management: Definition & Application Score: {{cp.lessonAssetIdToProgress[406075].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406075].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[406075].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406075].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - Porter's Five Forces: Definition & Examples Score: {{cp.lessonAssetIdToProgress[55447].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[55447].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[55447].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[55447].bestScoreQuestions}}  Take Quiz Optional
Lesson 9 - Co-Alignment Model in Strategic Hospitality Management Score: {{cp.lessonAssetIdToProgress[406077].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406077].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[406077].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406077].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(2, 13)}}
Ch 3. Operations Management in Hotel & Lodging {{cp.topicAssetIdToProgress[406079].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Operations Management: Definition & Fundamentals Score: {{cp.lessonAssetIdToProgress[79875].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[79875].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[79875].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[79875].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Operational Issues & Solutions in the Hotel Business Score: {{cp.lessonAssetIdToProgress[258625].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[258625].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[258625].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[258625].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Organizational Structure in the Hotel & Lodging Industry Score: {{cp.lessonAssetIdToProgress[258619].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[258619].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[258619].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[258619].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Malcolm Baldrige National Quality Award: Purpose & Impact Score: {{cp.lessonAssetIdToProgress[40302].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[40302].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[40302].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[40302].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Case Study: Ritz-Carlton & Malcolm Baldrige National Quality Award Score: {{cp.lessonAssetIdToProgress[406081].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406081].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[406081].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406081].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Hotel Management Companies vs. Franchises Score: {{cp.lessonAssetIdToProgress[406083].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406083].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[406083].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406083].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Hospitality Case Study: Franchising a Hilton Hotel Score: {{cp.lessonAssetIdToProgress[406085].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406085].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[406085].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406085].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(3, 13)}}
Ch 4. Rooms Division in Hotel & Lodging Operations {{cp.topicAssetIdToProgress[406087].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Hotel Rooms Departments & Functions Score: {{cp.lessonAssetIdToProgress[257605].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[257605].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[257605].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[257605].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Hotel Front Office: Functions & Responsibilities Score: {{cp.lessonAssetIdToProgress[406089].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406089].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[406089].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406089].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Hotel Front Desk: Operations & Responsibilities Score: {{cp.lessonAssetIdToProgress[406091].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406091].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[406091].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406091].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - The Guest Cycle in Hotels Score: {{cp.lessonAssetIdToProgress[406093].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406093].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[406093].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406093].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - What is a Hotel Central Reservation System? Score: {{cp.lessonAssetIdToProgress[406095].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406095].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[406095].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406095].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - What is a Night Audit? - Duties & Procedures Score: {{cp.lessonAssetIdToProgress[208650].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208650].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[208650].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208650].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Housekeeping in the Hospitality Industry Score: {{cp.lessonAssetIdToProgress[208644].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208644].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[208644].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208644].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - Hotel Housekeeping: Standards & Checklist Score: {{cp.lessonAssetIdToProgress[208646].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208646].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[208646].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208646].bestScoreQuestions}}  Take Quiz Optional
Lesson 9 - Calculating Housekeeping Linen Par Level Score: {{cp.lessonAssetIdToProgress[406097].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406097].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[406097].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406097].bestScoreQuestions}}  Take Quiz Optional
Lesson 10 - Waste Management in the Hospitality Industry Score: {{cp.lessonAssetIdToProgress[208622].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208622].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[208622].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208622].bestScoreQuestions}}  Take Quiz Optional
Lesson 11 - Uniformed Services in Hospitality: Roles & Responsibilities Score: {{cp.lessonAssetIdToProgress[406099].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406099].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[406099].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406099].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(4, 13)}}
Ch 5. Revenue Management for Hotel & Lodging {{cp.topicAssetIdToProgress[406101].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Revenue Management for the Hospitality Industry Score: {{cp.lessonAssetIdToProgress[208608].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208608].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[208608].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208608].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Revenue Generation for Hospitality: Definition & Overview Score: {{cp.lessonAssetIdToProgress[264153].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[264153].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[264153].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[264153].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Revenue Optimization Strategies in Service Industries Score: {{cp.lessonAssetIdToProgress[264165].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[264165].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[264165].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[264165].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - How to Calculate Sales Revenue: Definition & Formula Score: {{cp.lessonAssetIdToProgress[16062].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[16062].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[16062].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[16062].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - What Is a Value Chain? - Definition, Analysis & Example Score: {{cp.lessonAssetIdToProgress[15996].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[15996].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[15996].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[15996].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Hotel Room Pricing: Single, Weekday, Weekend & Seasonal Rates Score: {{cp.lessonAssetIdToProgress[406103].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406103].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[406103].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406103].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Managing Average Daily Rate in the Hospitality Industry Score: {{cp.lessonAssetIdToProgress[406105].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406105].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[406105].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406105].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - Hotel Overbooking: Advantages, Disadvantages & Process Score: {{cp.lessonAssetIdToProgress[406107].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406107].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[406107].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406107].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(5, 13)}}
Ch 6. Hospitality Marketing & Sales {{cp.topicAssetIdToProgress[406109].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Hospitality Industry Marketing: Importance & Strategies Score: {{cp.lessonAssetIdToProgress[208588].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208588].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[208588].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208588].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Hospitality Industry: Products & Characteristics Score: {{cp.lessonAssetIdToProgress[208558].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208558].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[208558].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208558].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Services Marketing: The Difference Between Services and Goods Score: {{cp.lessonAssetIdToProgress[1558].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[1558].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[1558].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[1558].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Service as a Product: Strategies & Best Practices Score: {{cp.lessonAssetIdToProgress[262531].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[262531].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[262531].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[262531].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - How to Calculate Hotel Market Share Score: {{cp.lessonAssetIdToProgress[406111].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406111].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[406111].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406111].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Sales Strategy: Definition, Elements & Implementation Score: {{cp.lessonAssetIdToProgress[56885].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56885].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[56885].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56885].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Technology & Hospitality Marketing: Databases & the Internet Score: {{cp.lessonAssetIdToProgress[262581].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[262581].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[262581].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[262581].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(6, 13)}}
Ch 7. Human Resource Management for Hospitality {{cp.topicAssetIdToProgress[406113].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Human Resources Management for Hospitality Score: {{cp.lessonAssetIdToProgress[265197].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[265197].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[265197].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[265197].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Hospitality Industry: Skills, Competition & Turnover Score: {{cp.lessonAssetIdToProgress[208570].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208570].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[208570].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208570].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Human Resource Planning: Definition & Process Score: {{cp.lessonAssetIdToProgress[65257].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65257].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[65257].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65257].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Analyzing Common Human Resources Metrics in Hospitality Score: {{cp.lessonAssetIdToProgress[406115].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406115].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[406115].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406115].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Aligning HRM and Organizational Strategy Score: {{cp.lessonAssetIdToProgress[18576].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[18576].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[18576].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[18576].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Job Design in Human Resources for Hospitality Score: {{cp.lessonAssetIdToProgress[406117].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406117].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[406117].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406117].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Individual & Team Dynamics in the Hospitality Industry Score: {{cp.lessonAssetIdToProgress[258621].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[258621].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[258621].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[258621].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - Intrapreneurship in the Hospitality Industry Score: {{cp.lessonAssetIdToProgress[264269].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[264269].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[264269].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[264269].bestScoreQuestions}}  Take Quiz Optional
Lesson 9 - Employee Safety & Workplace Risk Programs Score: {{cp.lessonAssetIdToProgress[72305].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[72305].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[72305].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[72305].bestScoreQuestions}}  Take Quiz Optional
Lesson 10 - OSHA: Ensuring Workplace Safety Score: {{cp.lessonAssetIdToProgress[10872].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[10872].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[10872].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[10872].bestScoreQuestions}}  Take Quiz Optional
Lesson 11 - What Are Employee Rights in the Workplace? - Law & Concept Score: {{cp.lessonAssetIdToProgress[7861].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7861].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[7861].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7861].bestScoreQuestions}}  Take Quiz Optional
Lesson 12 - Ethics in the Hospitality Industry Score: {{cp.lessonAssetIdToProgress[193729].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[193729].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[193729].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[193729].bestScoreQuestions}}  Take Quiz Optional
Lesson 13 - Traveler Rights & Responsibilities in the Hotel Industry Score: {{cp.lessonAssetIdToProgress[258629].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[258629].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[258629].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[258629].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(7, 13)}}
Ch 8. Hotel Security & Safety {{cp.topicAssetIdToProgress[406119].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Impact of Terrorism on the Travel & Tourism Industry Score: {{cp.lessonAssetIdToProgress[258647].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[258647].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[258647].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[258647].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Crime in the Hotel & Lodging Industry: Risk & Prevention Score: {{cp.lessonAssetIdToProgress[258649].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[258649].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[258649].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[258649].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Designing Hotel Emergency & Safety Procedures Score: {{cp.lessonAssetIdToProgress[406121].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406121].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[406121].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406121].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Risk Management in the Hospitality Industry Score: {{cp.lessonAssetIdToProgress[208616].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208616].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[208616].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208616].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Cybersecurity in the Hospitality Industry Score: {{cp.lessonAssetIdToProgress[406123].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406123].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[406123].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406123].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(8, 13)}}
Ch 9. Food & Beverage Operations in Hospitality {{cp.topicAssetIdToProgress[406125].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Restaurant Service: Styles & Types Score: {{cp.lessonAssetIdToProgress[208660].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208660].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[208660].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208660].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Restaurant Organizational Structure Score: {{cp.lessonAssetIdToProgress[227783].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[227783].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[227783].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[227783].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Restaurant Organizational Chart: Template & Sample
Lesson 4 - The Full Cycle of Event Planning in a Hotel Score: {{cp.lessonAssetIdToProgress[406127].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406127].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[406127].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406127].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Event Planning: Determining Cost & Materials Score: {{cp.lessonAssetIdToProgress[71357].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[71357].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[71357].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[71357].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Restaurant Bookkeeping: Accounting & Reporting Score: {{cp.lessonAssetIdToProgress[406129].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406129].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[406129].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406129].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Restaurant Operating Expenses: Types & Examples Score: {{cp.lessonAssetIdToProgress[227807].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[227807].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[227807].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[227807].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - How To Serve Alcohol Responsibly Score: {{cp.lessonAssetIdToProgress[258115].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[258115].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[258115].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[258115].bestScoreQuestions}}  Take Quiz Optional
Lesson 9 - Restaurant Liability with Alcohol Sales Score: {{cp.lessonAssetIdToProgress[257613].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[257613].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[257613].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[257613].bestScoreQuestions}}  Take Quiz Optional
Lesson 10 - Food Handler Requirements in Prime Resort Areas Score: {{cp.lessonAssetIdToProgress[406131].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406131].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[406131].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406131].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(9, 13)}}
Ch 10. Hospitality Industry Organizational Structure & Behavior {{cp.topicAssetIdToProgress[258617].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - What Is Organizational Structure of Management? - Types & Examples Score: {{cp.lessonAssetIdToProgress[4990].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[4990].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[4990].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[4990].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Organizational Design and Organizational Behavior Score: {{cp.lessonAssetIdToProgress[10278].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[10278].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[10278].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[10278].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Organizational Communication Score: {{cp.lessonAssetIdToProgress[2126].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2126].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[2126].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2126].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Types of Communication: Interpersonal, Non-Verbal, Written & Oral Score: {{cp.lessonAssetIdToProgress[2125].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2125].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[2125].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2125].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - What Is Written Communication in Business? - Definition, Types & Examples Score: {{cp.lessonAssetIdToProgress[7510].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7510].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[7510].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7510].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - What is an Organizational Analysis? - Definition, Format & Examples Score: {{cp.lessonAssetIdToProgress[287655].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[287655].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[287655].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[287655].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(10, 13)}}
Ch 11. Market Forces & Globalization in the Hospitality Industry {{cp.topicAssetIdToProgress[258637].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Using Market Forces to Manipulate Supply and Demand Score: {{cp.lessonAssetIdToProgress[22958].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[22958].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[22958].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[22958].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - What Is Globalization of Business? - Definition, Impact & Effects Score: {{cp.lessonAssetIdToProgress[8526].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[8526].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[8526].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[8526].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - The Changing Landscape of the Global Market Score: {{cp.lessonAssetIdToProgress[13428].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[13428].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[13428].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[13428].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - The Winners & Losers of Globalization Score: {{cp.lessonAssetIdToProgress[56120].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56120].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[56120].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56120].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - How Globalization Affects Economic Inequality Score: {{cp.lessonAssetIdToProgress[56122].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56122].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[56122].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56122].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - The Effects of Globalization on Labor Conditions Score: {{cp.lessonAssetIdToProgress[56123].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56123].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[56123].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56123].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - How Globalization Impacts Local Culture & Society Score: {{cp.lessonAssetIdToProgress[56124].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56124].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[56124].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56124].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - How Globalization Affects the Environment Score: {{cp.lessonAssetIdToProgress[56126].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56126].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[56126].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56126].bestScoreQuestions}}  Take Quiz Optional
Lesson 9 - Diversity & Demands of Guests in the Hospitality Business Score: {{cp.lessonAssetIdToProgress[258641].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[258641].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[258641].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[258641].bestScoreQuestions}}  Take Quiz Optional
Lesson 10 - Setting & Exceeding Customer Expectations Score: {{cp.lessonAssetIdToProgress[57887].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57887].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[57887].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57887].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(11, 13)}}
Ch 12. Audits & Quality Control in the Hospitality Industry {{cp.topicAssetIdToProgress[258631].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Financial Audit: Definition, Procedure & Requirements Score: {{cp.lessonAssetIdToProgress[7462].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7462].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[7462].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7462].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Internal Auditing: Definition & Standards Score: {{cp.lessonAssetIdToProgress[157243].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[157243].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[157243].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[157243].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - External Audits of Financial Statements Score: {{cp.lessonAssetIdToProgress[9176].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9176].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[9176].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9176].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Service Quality: Definition & Dimensions Score: {{cp.lessonAssetIdToProgress[73617].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[73617].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[73617].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[73617].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Cost of Quality: Definition & Examples Score: {{cp.lessonAssetIdToProgress[40300].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[40300].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[40300].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[40300].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - What Is Quality Management System? - Definition & Examples Score: {{cp.lessonAssetIdToProgress[8513].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[8513].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[8513].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[8513].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(12, 13)}}
Ch 13. Intrapreneurship & the Hospitality Industry {{cp.topicAssetIdToProgress[264261].percentComplete}}% complete

Earning College Credit

Did you know… We have over 160 college courses that prepare you to earn credit by exam that is accepted by over 1,500 colleges and universities. You can test out of the first two years of college and save thousands off your degree. Anyone can earn credit-by-exam regardless of age or education level.

To learn more, visit our Earning Credit Page

Transferring credit to the school of your choice

Not sure what college you want to attend yet? Study.com has thousands of articles about every imaginable degree, area of study and career path that can help you find the school that's right for you.

Practice Tests in this course
Check your knowledge of this course with a 50-question practice test. Once you take the test, you will receive a detailed exam report complete with your personal statistics and even specific lessons to focus on! Take the practice test now
Your detailed study guide will include:
  • Answers and detailed explanations to each question
  • Video lessons to explain complicated concepts
Course Practice Test
More practice by chapter
See practice tests for:
Support