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Hospitality 304: Hotel & Lodging Management & Operations

  • Course type: Self-paced
  • Available Lessons: 113
  • Average Lesson Length: 8 min
  • Eligible for Credit: Yes

    Earn transferable credit by taking this course for credit.

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    Hospitality Industry: Definition & Overview

  • Hospitality 304: Hotel & Lodging Management & Operations Practice Test
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Course Summary

Hospitality 304: Hotel & Lodging Management & Operations has been evaluated and recommended for 3 semester hours and may be transferred to over 2,000 colleges and universities. Using this self-paced course, you can study engaging lessons and take quizzes and exams designed to improve your knowledge while helping you achieve your educational goals.
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17 chapters in Hospitality 304: Hotel & Lodging Management & Operations

Course Practice Test

Check your knowledge of this course with a 50-question practice test.
  • Comprehensive test covering all topics
  • Detailed video explanations for wrong answers
Week {{::cp.getGoalWeekForTopic(0, 17)}}
Ch 1. Hotel & Lodging Industry Overview {{cp.topicAssetIdToProgress[258605].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Hospitality Industry: Definition & Overview Score: {{cp.lessonAssetIdToProgress[208552].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208552].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[208552].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208552].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Sectors & Services of the Hospitality Industry Score: {{cp.lessonAssetIdToProgress[208574].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208574].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[208574].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208574].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Career Paths in the Hotel & Lodging Business Score: {{cp.lessonAssetIdToProgress[258607].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[258607].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[258607].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[258607].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Challenges of the Hospitality Industry Score: {{cp.lessonAssetIdToProgress[208576].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208576].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[208576].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208576].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Hospitality Industry: Growth & Future Score: {{cp.lessonAssetIdToProgress[208556].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208556].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[208556].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208556].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(1, 17)}}
Ch 2. Global Hospitality Management {{cp.topicAssetIdToProgress[406133].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - International Hospitality: Planning & Management Score: {{cp.lessonAssetIdToProgress[406071].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406071].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[406071].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406071].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Benefits & Costs of the Globalization of Business Score: {{cp.lessonAssetIdToProgress[31407].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[31407].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[31407].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[31407].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Global Hospitality Providers: Types & Examples Score: {{cp.lessonAssetIdToProgress[258639].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[258639].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[258639].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[258639].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - International Travel & Tourism: Impact on Growth in the Hospitality Industry Score: {{cp.lessonAssetIdToProgress[258643].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[258643].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[258643].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[258643].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(2, 17)}}
Ch 3. Leadership in the Hotel Industry {{cp.topicAssetIdToProgress[258609].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Leadership: Leaders & Their Role in Organizations Score: {{cp.lessonAssetIdToProgress[2088].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2088].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[2088].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2088].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Management vs. Leadership: The Difference Between a Manager & Leader Score: {{cp.lessonAssetIdToProgress[2089].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2089].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[2089].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2089].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Hospitality Industry: Leadership & Supervision Score: {{cp.lessonAssetIdToProgress[208564].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208564].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[208564].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208564].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Traits & Behaviors of Successful Hotel & Lodging Leaders Score: {{cp.lessonAssetIdToProgress[258611].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[258611].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[258611].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[258611].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Coaching in the Hospitality Industry Score: {{cp.lessonAssetIdToProgress[193715].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[193715].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[193715].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[193715].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Business Case Study: Motivation & Organizational Behavior at Marriott Score: {{cp.lessonAssetIdToProgress[78562].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[78562].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[78562].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[78562].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(3, 17)}}
Ch 4. Hotel & Lodging Strategic Management {{cp.topicAssetIdToProgress[258613].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Strategic Management in the Hospitality Industry Score: {{cp.lessonAssetIdToProgress[208618].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208618].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[208618].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208618].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Planning as a Function of Management Score: {{cp.lessonAssetIdToProgress[2059].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2059].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[2059].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2059].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - The Seven Steps of Decision Making Score: {{cp.lessonAssetIdToProgress[14578].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[14578].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[14578].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[14578].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Types of Planning: Strategic, Tactical, Operational & Contingency Planning Score: {{cp.lessonAssetIdToProgress[2060].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2060].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[2060].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2060].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - What is a SWOT Analysis? Score: {{cp.lessonAssetIdToProgress[2061].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2061].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[2061].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2061].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Hotel Management Case Study: SWOT Analysis of Hilton Hotels Score: {{cp.lessonAssetIdToProgress[258615].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[258615].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[258615].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[258615].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - PEST Scan for Hotel Management: Definition & Application Score: {{cp.lessonAssetIdToProgress[406075].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406075].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[406075].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406075].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - Porter's Five Forces: Definition & Examples Score: {{cp.lessonAssetIdToProgress[55447].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[55447].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[55447].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[55447].bestScoreQuestions}}  Take Quiz Optional
Lesson 9 - Co-Alignment Model in Strategic Hospitality Management Score: {{cp.lessonAssetIdToProgress[406077].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406077].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[406077].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406077].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(4, 17)}}
Ch 5. Hotel Operations Management {{cp.topicAssetIdToProgress[258623].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Operations Management: Definition & Fundamentals Score: {{cp.lessonAssetIdToProgress[79875].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[79875].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[79875].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[79875].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Operational Issues & Solutions in the Hotel Business Score: {{cp.lessonAssetIdToProgress[258625].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[258625].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[258625].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[258625].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Organizational Structure in the Hotel & Lodging Industry Score: {{cp.lessonAssetIdToProgress[258619].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[258619].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[258619].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[258619].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Malcolm Baldrige National Quality Award: Purpose & Impact Score: {{cp.lessonAssetIdToProgress[40302].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[40302].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[40302].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[40302].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Case Study: Ritz-Carlton & Malcolm Baldrige National Quality Award Score: {{cp.lessonAssetIdToProgress[406081].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406081].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[406081].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406081].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Hotel Management Companies vs. Franchises Score: {{cp.lessonAssetIdToProgress[406083].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406083].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[406083].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406083].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Hospitality Case Study: Franchising a Hilton Hotel Score: {{cp.lessonAssetIdToProgress[406085].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406085].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[406085].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406085].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(5, 17)}}
Ch 6. Rooms Division in Hotel Operations {{cp.topicAssetIdToProgress[406135].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Hotel Rooms Departments & Functions Score: {{cp.lessonAssetIdToProgress[257605].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[257605].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[257605].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[257605].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Hotel Front Office: Functions & Responsibilities Score: {{cp.lessonAssetIdToProgress[406089].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406089].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[406089].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406089].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Hotel Front Desk: Operations & Responsibilities Score: {{cp.lessonAssetIdToProgress[406091].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406091].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[406091].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406091].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - The Guest Cycle in Hotels Score: {{cp.lessonAssetIdToProgress[406093].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406093].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[406093].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406093].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - What is a Hotel Central Reservation System? Score: {{cp.lessonAssetIdToProgress[406095].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406095].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[406095].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406095].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - What is a Night Audit? - Duties & Procedures Score: {{cp.lessonAssetIdToProgress[208650].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208650].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[208650].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208650].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Housekeeping in the Hospitality Industry Score: {{cp.lessonAssetIdToProgress[208644].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208644].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[208644].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208644].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - Hotel Housekeeping: Standards & Checklist Score: {{cp.lessonAssetIdToProgress[208646].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208646].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[208646].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208646].bestScoreQuestions}}  Take Quiz Optional
Lesson 9 - Calculating Housekeeping Linen Par Level Score: {{cp.lessonAssetIdToProgress[406097].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406097].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[406097].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406097].bestScoreQuestions}}  Take Quiz Optional
Lesson 10 - Waste Management in the Hospitality Industry Score: {{cp.lessonAssetIdToProgress[208622].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208622].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[208622].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208622].bestScoreQuestions}}  Take Quiz Optional
Lesson 11 - Uniformed Services in Hospitality: Roles & Responsibilities Score: {{cp.lessonAssetIdToProgress[406099].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406099].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[406099].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406099].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(6, 17)}}
Ch 7. Hotel Finance & Accounting {{cp.topicAssetIdToProgress[406137].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Managerial Accounting for the Hospitality Industry Score: {{cp.lessonAssetIdToProgress[208614].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208614].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[208614].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208614].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Financial Accounting for the Hospitality Industry Score: {{cp.lessonAssetIdToProgress[208612].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208612].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[208612].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208612].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Capital Budgeting: Definition & Process Score: {{cp.lessonAssetIdToProgress[69841].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[69841].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[69841].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[69841].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - What is Forecasting in Business? - Definition & Models Score: {{cp.lessonAssetIdToProgress[89912].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[89912].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[89912].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[89912].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - What Are Financial Statements? - Definition, Purpose & Importance Score: {{cp.lessonAssetIdToProgress[9170].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9170].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[9170].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9170].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - E-Commerce in the Hospitality Industry Score: {{cp.lessonAssetIdToProgress[208586].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208586].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[208586].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208586].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Required Assignments Reminder
Week {{::cp.getGoalWeekForTopic(7, 17)}}
Ch 8. Revenue Management for Hotels {{cp.topicAssetIdToProgress[406139].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Revenue Management for the Hospitality Industry Score: {{cp.lessonAssetIdToProgress[208608].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208608].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[208608].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208608].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Revenue Generation for Hospitality: Definition & Overview Score: {{cp.lessonAssetIdToProgress[264153].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[264153].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[264153].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[264153].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Revenue Optimization Strategies in Service Industries Score: {{cp.lessonAssetIdToProgress[264165].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[264165].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[264165].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[264165].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - How to Calculate Sales Revenue: Definition & Formula Score: {{cp.lessonAssetIdToProgress[16062].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[16062].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[16062].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[16062].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - What Is a Value Chain? - Definition, Analysis & Example Score: {{cp.lessonAssetIdToProgress[15996].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[15996].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[15996].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[15996].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Hotel Room Pricing: Single, Weekday, Weekend & Seasonal Rates Score: {{cp.lessonAssetIdToProgress[406103].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406103].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[406103].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406103].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Managing Average Daily Rate in the Hospitality Industry Score: {{cp.lessonAssetIdToProgress[406105].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406105].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[406105].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406105].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - Hotel Overbooking: Advantages, Disadvantages & Process Score: {{cp.lessonAssetIdToProgress[406107].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406107].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[406107].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406107].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(8, 17)}}
Ch 9. Hotel Sales & Marketing Department {{cp.topicAssetIdToProgress[406141].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Hospitality Industry Marketing: Importance & Strategies Score: {{cp.lessonAssetIdToProgress[208588].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208588].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[208588].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208588].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Hospitality Industry: Products & Characteristics Score: {{cp.lessonAssetIdToProgress[208558].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208558].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[208558].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208558].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Services Marketing: The Difference Between Services and Goods Score: {{cp.lessonAssetIdToProgress[1558].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[1558].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[1558].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[1558].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Service as a Product: Strategies & Best Practices Score: {{cp.lessonAssetIdToProgress[262531].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[262531].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[262531].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[262531].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - How to Calculate Hotel Market Share Score: {{cp.lessonAssetIdToProgress[406111].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406111].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[406111].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406111].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Sales Strategy: Definition, Elements & Implementation Score: {{cp.lessonAssetIdToProgress[56885].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56885].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[56885].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56885].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Technology & Hospitality Marketing: Databases & the Internet Score: {{cp.lessonAssetIdToProgress[262581].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[262581].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[262581].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[262581].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(9, 17)}}
Ch 10. HR Management for Hospitality {{cp.topicAssetIdToProgress[258627].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Human Resources Management for Hospitality Score: {{cp.lessonAssetIdToProgress[265197].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[265197].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[265197].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[265197].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Hospitality Industry: Skills, Competition & Turnover Score: {{cp.lessonAssetIdToProgress[208570].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208570].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[208570].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208570].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Human Resource Planning: Definition & Process Score: {{cp.lessonAssetIdToProgress[65257].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65257].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[65257].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65257].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Analyzing Common Human Resources Metrics in Hospitality Score: {{cp.lessonAssetIdToProgress[406115].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406115].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[406115].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406115].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Aligning HRM and Organizational Strategy Score: {{cp.lessonAssetIdToProgress[18576].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[18576].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[18576].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[18576].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Job Design in Human Resources for Hospitality Score: {{cp.lessonAssetIdToProgress[406117].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406117].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[406117].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406117].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Individual & Team Dynamics in the Hospitality Industry Score: {{cp.lessonAssetIdToProgress[258621].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[258621].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[258621].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[258621].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - Intrapreneurship in the Hospitality Industry Score: {{cp.lessonAssetIdToProgress[264269].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[264269].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[264269].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[264269].bestScoreQuestions}}  Take Quiz Optional
Lesson 9 - Employee Safety & Workplace Risk Programs Score: {{cp.lessonAssetIdToProgress[72305].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[72305].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[72305].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[72305].bestScoreQuestions}}  Take Quiz Optional
Lesson 10 - OSHA: Ensuring Workplace Safety Score: {{cp.lessonAssetIdToProgress[10872].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[10872].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[10872].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[10872].bestScoreQuestions}}  Take Quiz Optional
Lesson 11 - What Are Employee Rights in the Workplace? - Law & Concept Score: {{cp.lessonAssetIdToProgress[7861].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7861].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[7861].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7861].bestScoreQuestions}}  Take Quiz Optional
Lesson 12 - Ethics in the Hospitality Industry Score: {{cp.lessonAssetIdToProgress[193729].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[193729].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[193729].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[193729].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(10, 17)}}
Ch 11. Hotel Safety & Security {{cp.topicAssetIdToProgress[406143].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Impact of Terrorism on the Travel & Tourism Industry Score: {{cp.lessonAssetIdToProgress[258647].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[258647].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[258647].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[258647].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Crime in the Hotel & Lodging Industry: Risk & Prevention Score: {{cp.lessonAssetIdToProgress[258649].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[258649].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[258649].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[258649].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Designing Hotel Emergency & Safety Procedures Score: {{cp.lessonAssetIdToProgress[406121].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406121].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[406121].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406121].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Risk Management in the Hospitality Industry Score: {{cp.lessonAssetIdToProgress[208616].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208616].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[208616].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208616].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Cybersecurity in the Hospitality Industry Score: {{cp.lessonAssetIdToProgress[406123].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406123].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[406123].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406123].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(11, 17)}}
Ch 12. Hotel & Lodging Customer Service {{cp.topicAssetIdToProgress[258633].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Hospitality Industry: Customer Service & Guest Satisfaction Score: {{cp.lessonAssetIdToProgress[208572].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208572].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[208572].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208572].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Customer Retention: Definition & Importance Score: {{cp.lessonAssetIdToProgress[65302].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65302].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[65302].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65302].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Resolving Customer Service Complaints & Conflict Score: {{cp.lessonAssetIdToProgress[56941].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56941].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[56941].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56941].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Diversity & Demands of Guests in the Hospitality Business Score: {{cp.lessonAssetIdToProgress[258641].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[258641].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[258641].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[258641].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(12, 17)}}
Ch 13. Food & Beverage Operations in Hotel & Lodging {{cp.topicAssetIdToProgress[406145].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - The Full Cycle of Event Planning in a Hotel Score: {{cp.lessonAssetIdToProgress[406127].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406127].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[406127].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406127].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Restaurant Bookkeeping: Accounting & Reporting Score: {{cp.lessonAssetIdToProgress[406129].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406129].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[406129].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406129].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - How To Serve Alcohol Responsibly Score: {{cp.lessonAssetIdToProgress[258115].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[258115].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[258115].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[258115].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Restaurant Liability with Alcohol Sales Score: {{cp.lessonAssetIdToProgress[257613].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[257613].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[257613].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[257613].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Food Handler Requirements in Prime Resort Areas Score: {{cp.lessonAssetIdToProgress[406131].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406131].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[406131].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[406131].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(13, 17)}}
Ch 14. Restaurant Organization Basics {{cp.topicAssetIdToProgress[258635].percentComplete}}% complete
Week {{::cp.getGoalWeekForTopic(14, 17)}}
Ch 15. Factors that Affect the Hotel & Lodging Industry {{cp.topicAssetIdToProgress[258645].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Corporate Social Responsibility in the Hospitality Industry Score: {{cp.lessonAssetIdToProgress[208594].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208594].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[208594].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208594].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Managing Technology in the Hospitality Industry Score: {{cp.lessonAssetIdToProgress[208606].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208606].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[208606].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208606].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Hospitality Industry: Trends & Technology Score: {{cp.lessonAssetIdToProgress[208562].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208562].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[208562].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208562].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Sustainability & Environmental Issues in the Hospitality Industry Score: {{cp.lessonAssetIdToProgress[208592].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208592].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[208592].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[208592].bestScoreQuestions}}  Take Quiz Optional
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