- Course type: Self-paced
- Available Lessons: 59
- Average Lesson Length: 8 min
Eligible for Certificate: Yes
Certificates show that you have completed the course. They do not provide credit.
Watch a preview:chapter 1 / lesson 1What Is Organizational Change? - Theory & Example
Course SummaryUse this course as part of your corporate training activities to help employees learn important leaderships skills and the key elements of hotel management. This information is presented in brief online lessons that explain the functions of management, cultural diversity within the field of hospitality and hotel management communication.
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Course Practice TestCheck your knowledge of this course with a 50-question practice test.
- Comprehensive test covering all topics
- Detailed video explanations for wrong answers
About This Course
This course is made up of short, versatile lessons about effective hotel management. The lessons are organized into subject-specific chapters to help employees improve their understanding of the hospitality industry, effective management techniques, organizational behavior, ethical issues and more. Covering topics like management functions, management theories and diversity, these lessons are one of the best ways to help current or future hotel managers stay on top of their game.
How It Works
These lessons can be viewed on a computer, tablet or mobile device, allowing your employees quick and convenient access to these resources.
Using the course is easy:
- Short, engaging lessons clearly explain hotel management topics in ten minutes or less
- The help tab can be used to submit questions to the instructor
- Lesson quizzes test understanding of the function of management and common issues in hospitality management
- The final exams at the end of each chapter assesses employees' comprehensive understanding of hotel management
How It Helps
- Teaches managerial skills: The objective of this course, as a whole, is to provide your employees with knowledge that helps them improve their hotel management skills.
- Builds awareness: Lessons discuss workforce diversity and help employees see the value of a diverse workforce, as well as ways to hire and retain a diverse staff.
- Improves team effectiveness: This course covers team-building skills that can improve productivity within your hotel or hospitality organization.
After completing this course, your employees should understand:
- How to effectively implement organizational changes in the hospitality industry
- What the types and functions of management are
- What contemporary leadership is
- How to achieve continual improvement
- How to use managerial authority in a way that optimizes employee productivity
- The importance of effective communication in management
- Ways to implement goal setting, coaching and conflict resolution in hotel management
- Why effective teams are important in the hospitality industry
- What workforce diversity is and how it applies to the hospitality industry
- What some common ethical issues are for the hospitality industry
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