- Course type: Self-paced
- Available Lessons: 16
- Average Lesson Length: 8 min
Eligible for Certificate:
Certificates show that you have completed the course. They do not provide credit.
Watch a preview:chapter 1 / lesson 1What Is the Role of the Customer Service Manager?
Course SummaryThis course is comprised of short lessons discussing effective customer service management, team building and communication skills. Help your employees understand the functions and characteristics of strong customer service management through lessons that you can use in group or individual training sessions.
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- Answers and detailed explanations to each question
- Video lessons to explain complicated concepts