How to Provide Excellent Customer Service in Retail

  • Course type: Self-paced
  • Available Lessons: 23
  • Average Lesson Length: 8 min
  • Eligible for Certificate: Certificate completed Yes

    Certificates show that you have completed the course. They do not provide credit.

  • Watch a preview:

    Importance of Effective Communication in Customer Service

  • How to Provide Excellent Customer Service in Retail Practice Test

Course Summary

This course is an effective training tool you can use to build the skills of your customer service employees in retail and other settings. The training program can help ensure that your employees provide high-quality customer service that's needed for the success of your business.
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5 chapters in How to Provide Excellent Customer Service in Retail

Course Practice Test

Check your knowledge of this course with a 50-question practice test.
  • Comprehensive test covering all topics
  • Detailed video explanations for wrong answers
Week {{::cp.getGoalWeekForTopic(0, 5)}}
Ch 1. Customer Service & Communication Skills {{cp.topicAssetIdToProgress[392479].percentComplete}}% complete
Week {{::cp.getGoalWeekForTopic(1, 5)}}
Ch 2. Customer Experience Management {{cp.topicAssetIdToProgress[392483].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - What Is Total Customer Experience? - Definition & Model Score: {{cp.lessonAssetIdToProgress[6938].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[6938].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[6938].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[6938].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - The Importance of Knowing Your Products & Services Score: {{cp.lessonAssetIdToProgress[59825].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[59825].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[59825].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[59825].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Responding to Customer Feedback: Steps & Examples Score: {{cp.lessonAssetIdToProgress[65140].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65140].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[65140].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65140].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Practical Application: Responding to Customer Feedback
Lesson 5 - What is Customer Experience Management? Score: {{cp.lessonAssetIdToProgress[157157].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[157157].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[157157].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[157157].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(2, 5)}}
Ch 3. Customer Satisfaction & Loyalty {{cp.topicAssetIdToProgress[392487].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Relationship Between Customer Service & Satisfaction: Levels & Examples Score: {{cp.lessonAssetIdToProgress[56068].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56068].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[56068].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56068].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Measuring Customer Satisfaction to Improve Retention Score: {{cp.lessonAssetIdToProgress[57885].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57885].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[57885].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57885].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Developing Retail Assessments & Mystery Shopper Programs Score: {{cp.lessonAssetIdToProgress[392489].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[392489].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[392489].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[392489].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Building Customer Loyalty With Good Customer Service Score: {{cp.lessonAssetIdToProgress[58059].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[58059].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[58059].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[58059].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Customer Loyalty Program: Definition, Purpose & Example Score: {{cp.lessonAssetIdToProgress[65124].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65124].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[65124].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65124].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(3, 5)}}
Ch 4. Customer Service Challenges {{cp.topicAssetIdToProgress[392491].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Common Barriers to Effective Customer Service Score: {{cp.lessonAssetIdToProgress[314953].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[314953].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[314953].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[314953].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Telephone Customer Service: Challenges & Tips Score: {{cp.lessonAssetIdToProgress[58053].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[58053].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[58053].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[58053].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Techniques for Resolving Customer Complaints Score: {{cp.lessonAssetIdToProgress[65150].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65150].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[65150].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65150].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Managing Abusive Customers: Techniques, Safety & Stress Management Score: {{cp.lessonAssetIdToProgress[392493].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[392493].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[392493].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[392493].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Practical Application: Dealing with Abusive Customers
Week {{::cp.getGoalWeekForTopic(4, 5)}}
Ch 5. Customer Service Management {{cp.topicAssetIdToProgress[392495].percentComplete}}% complete

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Practice Tests in this course
Check your knowledge of this course with a 50-question practice test. Once you take the test, you will receive a detailed exam report complete with your personal statistics and even specific lessons to focus on! Take the practice test now
Your detailed study guide will include:
  • Answers and detailed explanations to each question
  • Video lessons to explain complicated concepts
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