Copyright

Improving Customer Satisfaction & Retention

Course Summary

Customer satisfaction and retention are among the main priorities of any company, and you can ensure that your employees understand concepts to achieve these goals by having them review these video lessons. This course is accessible at all times so you can easily arrange convenient training sessions.
Create An Account
To Start This Course Today
Used by over 30 million students worldwide
Create An Account
Try it free for 5 days

2 chapters in Improving Customer Satisfaction & Retention

Course Practice Test

Check your knowledge of this course with a 50-question practice test.
  • Comprehensive test covering all topics
  • Detailed video explanations for wrong answers
Week {{::cp.getGoalWeekForTopic(0, 2)}}
Ch 1. Understanding Customer Service & Retention {{cp.topicAssetIdToProgress[57883].percentComplete}}% complete
Week {{::cp.getGoalWeekForTopic(1, 2)}}
Ch 2. Strategies for Increasing Customer Retention {{cp.topicAssetIdToProgress[57886].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - What is Customer Value? - Marketing & Definition Score: {{cp.lessonAssetIdToProgress[3790].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[3790].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[3790].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[3790].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Setting & Exceeding Customer Expectations Score: {{cp.lessonAssetIdToProgress[57887].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57887].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[57887].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57887].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Communication Tips for Customer Retention Score: {{cp.lessonAssetIdToProgress[57888].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57888].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[57888].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57888].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Implementing Customer Loyalty Programs & Incentives Score: {{cp.lessonAssetIdToProgress[57889].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57889].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[57889].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57889].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Improving Customer Service With Automated Processes Score: {{cp.lessonAssetIdToProgress[57890].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57890].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[57890].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57890].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Using Social Media to Build Customer Relationships Score: {{cp.lessonAssetIdToProgress[57891].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57891].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[57891].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57891].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Understanding the Value of Customer Complaints Score: {{cp.lessonAssetIdToProgress[57892].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57892].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[57892].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57892].bestScoreQuestions}}  Take Quiz Optional

Earning College Credit

Did you know… We have over 160 college courses that prepare you to earn credit by exam that is accepted by over 1,500 colleges and universities. You can test out of the first two years of college and save thousands off your degree. Anyone can earn credit-by-exam regardless of age or education level.

To learn more, visit our Earning Credit Page

Transferring credit to the school of your choice

Not sure what college you want to attend yet? Study.com has thousands of articles about every imaginable degree, area of study and career path that can help you find the school that's right for you.

Practice Tests in this course
Check your knowledge of this course with a 50-question practice test. Once you take the test, you will receive a detailed exam report complete with your personal statistics and even specific lessons to focus on! Take the practice test now
Your detailed study guide will include:
  • Answers and detailed explanations to each question
  • Video lessons to explain complicated concepts
Course Practice Test
More practice by chapter
See practice tests for:
Support