Improving Customer Satisfaction & Retention

Course Summary

Customer satisfaction and retention are among the main priorities of any company, and you can ensure that your employees understand concepts to achieve these goals by having them review these video lessons. This course is accessible at all times so you can easily arrange convenient training sessions.
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2 chapters in Improving Customer Satisfaction & Retention

Course Practice Test

Check your knowledge of this course with a 50-question practice test.
  • Comprehensive test covering all topics
  • Detailed video explanations for wrong answers
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Ch 1. Understanding Customer Service & Retention {{cp.topicAssetIdToProgress[57883].percentComplete}}% complete
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Ch 2. Strategies for Increasing Customer Retention {{cp.topicAssetIdToProgress[57886].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - What is Customer Value? - Marketing & Definition Score: {{cp.lessonAssetIdToProgress[3790].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[3790].bestScoreQuestions}}  Take Quiz Optional
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Lesson 2 - Setting & Exceeding Customer Expectations Score: {{cp.lessonAssetIdToProgress[57887].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57887].bestScoreQuestions}}  Take Quiz Optional
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Lesson 3 - Communication Tips for Customer Retention Score: {{cp.lessonAssetIdToProgress[57888].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57888].bestScoreQuestions}}  Take Quiz Optional
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Lesson 4 - Implementing Customer Loyalty Programs & Incentives Score: {{cp.lessonAssetIdToProgress[57889].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57889].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[57889].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57889].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Improving Customer Service With Automated Processes Score: {{cp.lessonAssetIdToProgress[57890].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57890].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[57890].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57890].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Using Social Media to Build Customer Relationships Score: {{cp.lessonAssetIdToProgress[57891].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57891].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[57891].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57891].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Understanding the Value of Customer Complaints Score: {{cp.lessonAssetIdToProgress[57892].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57892].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[57892].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57892].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - Practical Application: Responding to Customer Complaints

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Practice Tests in this course
Check your knowledge of this course with a 50-question practice test. Once you take the test, you will receive a detailed exam report complete with your personal statistics and even specific lessons to focus on! Take the practice test now
Your detailed study guide will include:
  • Answers and detailed explanations to each question
  • Video lessons to explain complicated concepts
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