Improving Internal Customer Service

Course Summary

Use this course to teach your employees strategies they can use to improve your company's internal customer service. Each lesson covers important customer service goals and outlines ways your employees can achieve them.
Create An Account
To Start This Course Today
Used by over 30 million students worldwide
Create An Account
Try it free for 5 days

2 chapters in Improving Internal Customer Service

Course Practice Test

Check your knowledge of this course with a 50-question practice test.
  • Comprehensive test covering all topics
  • Detailed video explanations for wrong answers
Week {{::cp.getGoalWeekForTopic(0, 2)}}
Ch 1. Developing Internal Customer Service {{cp.topicAssetIdToProgress[59675].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Internal Customer Service: Definition & Explanation Score: {{cp.lessonAssetIdToProgress[59676].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[59676].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[59676].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[59676].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - The Role of Professionalism in Internal Customer Service Score: {{cp.lessonAssetIdToProgress[59677].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[59677].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[59677].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[59677].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Business Etiquette In the Workplace and Beyond Score: {{cp.lessonAssetIdToProgress[20905].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[20905].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[20905].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[20905].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Practical Application: Assessing Professionalism in the Workplace
Lesson 5 - Customer Service Mindset: Seeing your Coworkers as Customers Score: {{cp.lessonAssetIdToProgress[59678].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[59678].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[59678].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[59678].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Cross-Training Employees to Improve Internal Customer Service Score: {{cp.lessonAssetIdToProgress[59679].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[59679].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[59679].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[59679].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(1, 2)}}
Ch 2. How Employees Affect Internal Customer Service {{cp.topicAssetIdToProgress[59680].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Major Job Attitudes: Satisfaction, Commitment, Engagement & More Score: {{cp.lessonAssetIdToProgress[6993].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[6993].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[6993].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[6993].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Interpersonal Skills in the Workplace: Examples and Importance Score: {{cp.lessonAssetIdToProgress[9744].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9744].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[9744].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9744].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Workplace Communication: Importance, Strategies & Examples Score: {{cp.lessonAssetIdToProgress[7495].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7495].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[7495].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7495].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Decision Making Styles: Directive, Analytical, Conceptual and Behavioral Score: {{cp.lessonAssetIdToProgress[8844].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[8844].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[8844].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[8844].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Conflict Resolution: Managing Conflict in Organizations Score: {{cp.lessonAssetIdToProgress[2086].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2086].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[2086].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2086].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Practical Application: Conflict Resolution for Supervisors

Earning College Credit

Did you know… We have over 160 college courses that prepare you to earn credit by exam that is accepted by over 1,500 colleges and universities. You can test out of the first two years of college and save thousands off your degree. Anyone can earn credit-by-exam regardless of age or education level.

To learn more, visit our Earning Credit Page

Transferring credit to the school of your choice

Not sure what college you want to attend yet? Study.com has thousands of articles about every imaginable degree, area of study and career path that can help you find the school that's right for you.

Practice Tests in this course
Check your knowledge of this course with a 50-question practice test. Once you take the test, you will receive a detailed exam report complete with your personal statistics and even specific lessons to focus on! Take the practice test now
Your detailed study guide will include:
  • Answers and detailed explanations to each question
  • Video lessons to explain complicated concepts
Course Practice Test
More practice by chapter
See practice tests for:
Support