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Influence & Persuasion for Front-Line Managers

Course Summary

We created this corporate training course on persuasion and influence for front-line managers so that you can use it with your employees individually or in a group setting. All of our materials are brought to you by experts, and you and your team can utilize them whenever possible.
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5 chapters in Influence & Persuasion for Front-Line Managers

Course Practice Test

Check your knowledge of this course with a 50-question practice test.
  • Comprehensive test covering all topics
  • Detailed video explanations for wrong answers
Week {{::cp.getGoalWeekForTopic(0, 5)}}
Ch 1. Introduction to Influence in Business {{cp.topicAssetIdToProgress[472591].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Influence & Persuasion in the Workplace: Purpose & Benefits Score: {{cp.lessonAssetIdToProgress[472593].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[472593].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[472593].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[472593].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - How Do People Develop Values & Beliefs? Score: {{cp.lessonAssetIdToProgress[472595].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[472595].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[472595].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[472595].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Behavioral Influences on Decision Making Score: {{cp.lessonAssetIdToProgress[146943].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[146943].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[146943].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[146943].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Influence & Persuasion vs. Coercion & Manipulation Score: {{cp.lessonAssetIdToProgress[472597].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[472597].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[472597].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[472597].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Differences Between Power, Leadership, Authority & Influence Score: {{cp.lessonAssetIdToProgress[10184].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[10184].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[10184].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[10184].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - How Emotion Influences Attitudes and Persuasion Score: {{cp.lessonAssetIdToProgress[6978].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[6978].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[6978].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[6978].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Practical Application: Influence, Persuasion, Coercion & Manipulation in the Workplace
Week {{::cp.getGoalWeekForTopic(1, 5)}}
Ch 2. Techniques & Tools for Influence in Business {{cp.topicAssetIdToProgress[472599].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Persuasive Communication: Theories, Skills & Techniques Score: {{cp.lessonAssetIdToProgress[11207].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[11207].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[11207].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[11207].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Persuasive Strategies in Business Communication Score: {{cp.lessonAssetIdToProgress[20079].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[20079].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[20079].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[20079].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Influencing Styles: Pros, Cons & Uses Score: {{cp.lessonAssetIdToProgress[472601].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[472601].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[472601].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[472601].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Social Influence in Psychology: Theories, Definition & Examples Score: {{cp.lessonAssetIdToProgress[5067].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[5067].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[5067].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[5067].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - The Johari Window Model of Group Dynamics Score: {{cp.lessonAssetIdToProgress[54218].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[54218].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[54218].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[54218].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - What is Executive Presence? - Definition & Examples Score: {{cp.lessonAssetIdToProgress[69170].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[69170].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[69170].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[69170].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Influencing Without Authority Model: Definition & Overview Score: {{cp.lessonAssetIdToProgress[472603].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[472603].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[472603].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[472603].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - Elaboration Likelihood Model of Persuasion: Central vs. Peripheral Route Score: {{cp.lessonAssetIdToProgress[6977].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[6977].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[6977].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[6977].bestScoreQuestions}}  Take Quiz Optional
Lesson 9 - Group Psychology: Minority vs. Majority Influence Score: {{cp.lessonAssetIdToProgress[8605].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[8605].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[8605].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[8605].bestScoreQuestions}}  Take Quiz Optional
Lesson 10 - Types of Persuasion Techniques: How to Influence People Score: {{cp.lessonAssetIdToProgress[6979].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[6979].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[6979].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[6979].bestScoreQuestions}}  Take Quiz Optional
Lesson 11 - Practical Application: Self-Assessment Using the Johari Window Model
Week {{::cp.getGoalWeekForTopic(2, 5)}}
Ch 3. Designing Influential Messages in Business {{cp.topicAssetIdToProgress[472605].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Impression Management in Sociology: Theory, Definition & Examples Score: {{cp.lessonAssetIdToProgress[8003].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[8003].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[8003].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[8003].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Be an Audience-Centered Speaker: Focusing on Listeners' Needs Score: {{cp.lessonAssetIdToProgress[17971].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[17971].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[17971].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[17971].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Grabbing the Audience's Attention: Methods & Tips Score: {{cp.lessonAssetIdToProgress[19264].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[19264].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[19264].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[19264].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - How Perception Influences the Communication Process Score: {{cp.lessonAssetIdToProgress[18917].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[18917].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[18917].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[18917].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Using Anecdotes to Persuade an Audience Score: {{cp.lessonAssetIdToProgress[472607].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[472607].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[472607].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[472607].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Narrative Transportation: Definition & Application Score: {{cp.lessonAssetIdToProgress[472609].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[472609].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[472609].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[472609].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Principles for Creating Sticky Messages Score: {{cp.lessonAssetIdToProgress[472611].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[472611].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[472611].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[472611].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - Practical Application: Checklist for Designing Influential Messages in Business
Week {{::cp.getGoalWeekForTopic(3, 5)}}
Ch 4. Influence in Sales {{cp.topicAssetIdToProgress[472613].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - What Is the Sales Process? - Steps & Example Score: {{cp.lessonAssetIdToProgress[9526].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9526].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[9526].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9526].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - The Importance of Influence in Sales & Negotiations Score: {{cp.lessonAssetIdToProgress[472615].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[472615].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[472615].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[472615].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - How to Create & Deliver a Sales Presentation Score: {{cp.lessonAssetIdToProgress[393817].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[393817].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[393817].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[393817].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Employee Buy-In: Definition & Explanation Score: {{cp.lessonAssetIdToProgress[7213].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7213].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[7213].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7213].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Inoculation Theory & Sales Application Score: {{cp.lessonAssetIdToProgress[472617].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[472617].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[472617].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[472617].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - How to Close a Sale & Provide Ongoing Service Score: {{cp.lessonAssetIdToProgress[393829].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[393829].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[393829].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[393829].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Practical Application: Steps in the Sales Process Infographic
Week {{::cp.getGoalWeekForTopic(4, 5)}}
Ch 5. Overcoming Obstacles to Influence & Persuasion in Business {{cp.topicAssetIdToProgress[472619].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - The Role of Bias in Influence & Persuasion Score: {{cp.lessonAssetIdToProgress[472621].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[472621].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[472621].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[472621].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Cognitive Bias: Definition & Examples Score: {{cp.lessonAssetIdToProgress[4872].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[4872].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[4872].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[4872].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Common Biases and Judgment Errors in Decision Making Score: {{cp.lessonAssetIdToProgress[8846].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[8846].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[8846].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[8846].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Overcoming Cognitive Biases & Judgment Errors in Decision Making Score: {{cp.lessonAssetIdToProgress[472623].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[472623].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[472623].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[472623].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - What is Social Judgment Theory? - Definition & Examples Score: {{cp.lessonAssetIdToProgress[63538].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[63538].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[63538].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[63538].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Brinkmanship: Definition & Policy Score: {{cp.lessonAssetIdToProgress[38146].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[38146].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[38146].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[38146].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Responding to Brinkmanship in Business Negotiations Score: {{cp.lessonAssetIdToProgress[472625].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[472625].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[472625].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[472625].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - Recognizing & Overcoming Obstacles That Limit Persuasion Score: {{cp.lessonAssetIdToProgress[472627].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[472627].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[472627].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[472627].bestScoreQuestions}}  Take Quiz Optional
Lesson 9 - Practical Application: Bias Self-Assessment

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Practice Tests in this course
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