- Course type: Self-paced
- Available Lessons: 13
- Average Lesson Length: 8 min
Eligible for Certificate: Yes
Certificates show that you have completed the course. They do not provide credit.
Watch a preview:chapter 1 / lesson 1Types of Communication: Interpersonal, Non-Verbal, Written & Oral
Course SummaryStrengthen your employees' interpersonal communication skills with this comprehensive course. Engaging videos examine conflict resolution, business etiquette and more to help employees effectively communicate in various workplace situations.
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Course Practice TestCheck your knowledge of this course with a 50-question practice test.
- Comprehensive test covering all topics
- Detailed video explanations for wrong answers
About This Course
Strong communication is the cornerstone of any successful company. The video lessons in this course can help employees from the top to the bottom of your organization understand the basics of effective interpersonal communication by examining types of communication, common workplace communication issues and successful conflict resolution. Quizzes with each lesson can gauge their understanding of the concepts covered in this course. Instructors are also available to answer any questions you or your employees may have about the lessons.
How It Works
Each video lesson is short, averaging about 5 minutes. Employees can watch the lessons and take quizzes individually on their computers or mobile devices, or you can organize corporate training sessions where employees can learn about, discuss and even practice effective workplace communication as a group.
Some training features this course offers include:
- Short and engaging video lessons that teach interpersonal skills, conflict resolution and more
- Lesson quizzes that reinforce the concepts behind communicating effectively in the workplace
- Full video transcripts for employees to review during and after their training sessions
- Chapter exams on workplace communication skills and effective workplace communication
- A final exam that gauges employees' understanding of interpersonal communication in the workplace
How It Helps
- Improves workplace relationships: The lessons in this course can help employees at all levels and from all cultural backgrounds improve their communication skills, which can positively impact workplace relationships.
- Encourages collaboration: Learning effective communication can help your employees feel better about collaborating with one another.
- Reduces conflict: Though workplace conflict is sometimes inevitable, the video lessons can help employees learn to avoid conflict whenever possible and resolve it quickly if it occurs.
- Impacts production and client relations: As your employees improve their interpersonal communication skills, they can complete projects more efficiently and even communicate better with clients.
Workplace Communication Skills
- Types of communication
- The importance of workplace communication
- Workplace interpersonal skills
- Nonverbal communication between group members
- Managing and resolving conflict in organizations
- Business etiquette
Effective Workplace Communication
- Elements of effective workplace communication
- Implicit and explicit communication rules
- Strategies for effective cross-cultural communication
- Being a communicator who is self-aware and adaptive
- Learning empathy in communication
- How would you define communication? How would you define a 'good listener'?
- Think of time either at work or outside of work where communication helped you reach a goal, how did it help? How can you apply those principles outside of that situation?
- How has technology effected how we communicate at work? What are some positives? Negatives? How do you make sure you are using technology to make your communication most effective?
- Why is non-verbal communication important? Past facial expression, what are some other ways to communicate non-verbally?
Have the group pair up into teams of two. Once they've paired up ask them to act out and improvise the below scenario:
- Both of you work at a paper company. One of you is a supervisor at this company and the other is an employee managed by that supervisor. The supervisor has been getting feedback from clients that the employee has been creating issues: not responding to email, responding to client input rudely, etc. As a pair you'll need to act out a scenario where the supervisor is giving feedback to the employee about the recent issues. Once you've done they've had about two minutes have them switch roles and repeat.
After the improvised scene have the pairs come together as a group and discuss the below questions:
- How did it feel both giving and receiving feedback? What are some challenges of giving and receiving feedback? What did it teach you about giving and receiving feedback?
- What non-verbal communication did you notice? How did it change or steer the tone of the conversation?
- Would it have been better to give the feedback in another form of communication (e.g. email, over the phone, etc.)? Why or why not?
- What differences in communication styles did you notice in your partner? What did you take away from how they handled both roles?
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