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KPIs & Performance Management for Supervisors

Course Summary

This useful corporate training course is intended for supervisors who want to learn how to effectively identify key performance indicators and measure business performance. The course is available to study at any time, and it can help your supervisors quickly strengthen their KPI measurement skills.
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7 chapters in KPIs & Performance Management for Supervisors

Week {{::cp.getGoalWeekForTopic(0, 7)}}
Ch 1. Introduction to Measuring Business Performance {{cp.topicAssetIdToProgress[475327].percentComplete}}% complete
Week {{::cp.getGoalWeekForTopic(1, 7)}}
Course Progress Best Score
Lesson 1 - Common Financial Metrics Used in Organizations Score: {{cp.lessonAssetIdToProgress[72766].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[72766].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Net Profit: Definition & Calculation Score: {{cp.lessonAssetIdToProgress[7535].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7535].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - How to Calculate Net Profit Margin: Definition & Formula Score: {{cp.lessonAssetIdToProgress[15999].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[15999].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - How to Calculate Gross Profit Margin: Definition & Formula Score: {{cp.lessonAssetIdToProgress[16005].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[16005].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Total Revenue in Economics: Definition & Formula Score: {{cp.lessonAssetIdToProgress[15676].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[15676].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Return on Investment: Definition, Formula & Example Score: {{cp.lessonAssetIdToProgress[9539].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9539].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - The Cash Conversion Cycle: Definition, Formula & Example Score: {{cp.lessonAssetIdToProgress[328685].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[328685].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - Activity Ratios: Definition, Formula & Analysis Score: {{cp.lessonAssetIdToProgress[54445].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[54445].bestScoreQuestions}}  Take Quiz Optional
Lesson 9 - Profitability Ratio: Definition, Formula, Analysis & Example Score: {{cp.lessonAssetIdToProgress[7473].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7473].bestScoreQuestions}}  Take Quiz Optional
Lesson 10 - Liquidity Ratio: Definition, Calculation & Analysis Score: {{cp.lessonAssetIdToProgress[7470].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7470].bestScoreQuestions}}  Take Quiz Optional
Lesson 11 - Using Liquidity Ratios & Formulas in Financial Analysis Score: {{cp.lessonAssetIdToProgress[80610].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[80610].bestScoreQuestions}}  Take Quiz Optional
Lesson 12 - Analyzing Financial Statements using Solvency Ratios Score: {{cp.lessonAssetIdToProgress[80611].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[80611].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(2, 7)}}
Course Progress Best Score
Lesson 1 - Key Performance Indicators (KPI) in HR Score: {{cp.lessonAssetIdToProgress[72764].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[72764].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - HR Metrics: Qualitative & Quantitative Data Score: {{cp.lessonAssetIdToProgress[72765].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[72765].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Strategic Human Resource Metrics: Labor & Revenues Score: {{cp.lessonAssetIdToProgress[78441].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[78441].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Establishing HR Metrics Related to Organizational Goals Score: {{cp.lessonAssetIdToProgress[72763].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[72763].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Staff Advocacy Score: Definition & Measurement Score: {{cp.lessonAssetIdToProgress[475335].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[475335].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Employee Engagement Surveys: Questions & Template Score: {{cp.lessonAssetIdToProgress[158127].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[158127].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Assessing Team Performance & Outcomes Score: {{cp.lessonAssetIdToProgress[56251].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56251].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - Performance Appraisal and 360 Feedback Score: {{cp.lessonAssetIdToProgress[2144].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2144].bestScoreQuestions}}  Take Quiz Optional
Lesson 9 - Human Capital Value Added (HCVA): Definition & Measurement Score: {{cp.lessonAssetIdToProgress[475337].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[475337].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(3, 7)}}
Course Progress Best Score
Lesson 1 - Measuring Marketing Plan Successes & Failures Score: {{cp.lessonAssetIdToProgress[73642].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[73642].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Marketing Metrics in the Long-Term: Purpose & Role Score: {{cp.lessonAssetIdToProgress[73643].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[73643].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Marketing Analytics & Metrics Score: {{cp.lessonAssetIdToProgress[59736].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[59736].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Customer Acquisition: Strategies, Methods & Analytics Score: {{cp.lessonAssetIdToProgress[179399].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[179399].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - What is Conversion Rate Optimization? - Definition & Uses Score: {{cp.lessonAssetIdToProgress[164201].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[164201].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Testing Your Conversion Marketing Strategy Score: {{cp.lessonAssetIdToProgress[164217].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[164217].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Tools for Web Analytics in Marketing Score: {{cp.lessonAssetIdToProgress[164215].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[164215].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - Email Marketing Metrics Score: {{cp.lessonAssetIdToProgress[179317].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[179317].bestScoreQuestions}}  Take Quiz Optional
Lesson 9 - Measuring the Success of Social Media Marketing Score: {{cp.lessonAssetIdToProgress[49987].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[49987].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(4, 7)}}
Course Progress Best Score
Lesson 1 - Net Promoter Score: Definition & Examples Score: {{cp.lessonAssetIdToProgress[65753].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65753].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Customer Retention: Definition & Importance Score: {{cp.lessonAssetIdToProgress[65302].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65302].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Customer Acquisition vs Customer Retention Score: {{cp.lessonAssetIdToProgress[179407].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[179407].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Customer Lifetime Value (CLV): Definition, Calculation & Uses Score: {{cp.lessonAssetIdToProgress[65128].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65128].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Tracking Customer Loyalty Programs & Analyzing Results Score: {{cp.lessonAssetIdToProgress[65133].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65133].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Measuring Customer Satisfaction to Improve Retention Score: {{cp.lessonAssetIdToProgress[57885].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57885].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Quality Metrics in Customer Service Score: {{cp.lessonAssetIdToProgress[65770].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65770].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(6, 7)}}
Course Progress Best Score
Lesson 1 - Competitive Advantage: The Importance of Strategic Marketing Score: {{cp.lessonAssetIdToProgress[1507].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[1507].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - What is Benchmarking? - Definition, Types, Process & Examples Score: {{cp.lessonAssetIdToProgress[17611].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[17611].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Common Operational Performance Metrics Score: {{cp.lessonAssetIdToProgress[72767].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[72767].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Capacity Utilization Rate (CUR): Definition & Measurement Score: {{cp.lessonAssetIdToProgress[475347].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[475347].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Updating the Project Schedule & Dealing with Change Score: {{cp.lessonAssetIdToProgress[79755].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[79755].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Cost Variance: Definition, Formula & Analysis Score: {{cp.lessonAssetIdToProgress[28118].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[28118].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Earned Value Management: Definition, Formula & Examples Score: {{cp.lessonAssetIdToProgress[69168].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[69168].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - Order Fulfillment Cycle Time (OFCT): Definition & Measurement Score: {{cp.lessonAssetIdToProgress[475349].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[475349].bestScoreQuestions}}  Take Quiz Optional
Lesson 9 - Delivery In Full, On-Time (DIFOT) Rate: Definition & Measurement Score: {{cp.lessonAssetIdToProgress[475351].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[475351].bestScoreQuestions}}  Take Quiz Optional
Lesson 10 - Product Quality in Operations & Supply Chains: Definition & Dimensions Score: {{cp.lessonAssetIdToProgress[40294].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[40294].bestScoreQuestions}}  Take Quiz Optional
Lesson 11 - Identifying & Managing Business Process Bottlenecks Score: {{cp.lessonAssetIdToProgress[79883].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[79883].bestScoreQuestions}}  Take Quiz Optional

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