Providing After-Sales Customer Service

Course Summary

This course has been designed to help you train your employees in how to effectively provide after-sales customer service. These short videos can train your employees in the areas of customer loyalty, complaint resolution and effective customer service.
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3 chapters in Providing After-Sales Customer Service

Course Practice Test

Check your knowledge of this course with a 50-question practice test.
  • Comprehensive test covering all topics
  • Detailed video explanations for wrong answers
Week {{::cp.getGoalWeekForTopic(0, 3)}}
Ch 1. Fundamentals of Customer Service {{cp.topicAssetIdToProgress[65146].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - What Is Customer Service? - Definition, Types & Role in Marketing Score: {{cp.lessonAssetIdToProgress[9582].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9582].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[9582].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9582].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Call Centers: Definition & Types Score: {{cp.lessonAssetIdToProgress[65147].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65147].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[65147].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65147].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Social Media in Customer Relationship Management Score: {{cp.lessonAssetIdToProgress[56361].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56361].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[56361].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56361].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Face-to-Face Customer Service Skills Score: {{cp.lessonAssetIdToProgress[57880].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57880].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[57880].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57880].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Practical Application: Assessing Face-to-Face Customer Service Skills
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Ch 2. Increasing Customer Loyalty & Engagement {{cp.topicAssetIdToProgress[65148].percentComplete}}% complete
Week {{::cp.getGoalWeekForTopic(2, 3)}}
Ch 3. Customer Complaint Resolution {{cp.topicAssetIdToProgress[65149].percentComplete}}% complete

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Practice Tests in this course
Check your knowledge of this course with a 50-question practice test. Once you take the test, you will receive a detailed exam report complete with your personal statistics and even specific lessons to focus on! Take the practice test now
Your detailed study guide will include:
  • Answers and detailed explanations to each question
  • Video lessons to explain complicated concepts
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