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Providing High Quality Customer Service

Course Summary

Use these short lessons as an effective training tool to teach your employees how they can achieve customer satisfaction through feedback, effective listening, anticipating the needs of your customers and more.
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2 chapters in Providing High Quality Customer Service

Week {{::cp.getGoalWeekForTopic(1, 2)}}
Ch 2. Elements of Great Customer Service {{cp.topicAssetIdToProgress[58032].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Effective Listening Skills for Understanding Customers Score: {{cp.lessonAssetIdToProgress[58033].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[58033].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[58033].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[58033].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Methods for Predicting Customer Needs Score: {{cp.lessonAssetIdToProgress[58034].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[58034].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[58034].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[58034].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Treating Your Customers with Respect Score: {{cp.lessonAssetIdToProgress[58035].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[58035].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[58035].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[58035].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Understanding the Value of Customer Complaints Score: {{cp.lessonAssetIdToProgress[57892].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57892].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[57892].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57892].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Resolving Customer Service Complaints & Conflict Score: {{cp.lessonAssetIdToProgress[56941].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56941].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[56941].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56941].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Cultivating Long-Term Customer Relationships Score: {{cp.lessonAssetIdToProgress[56363].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56363].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[56363].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56363].bestScoreQuestions}}  Take Quiz Optional

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Practice Tests in this course
Check your knowledge of this course with a 50-question practice test. Once you take the test, you will receive a detailed exam report complete with your personal statistics and even specific lessons to focus on!
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