Providing High Quality Customer Service

Course Summary

Use these short lessons as an effective training tool to teach your employees how they can achieve customer satisfaction through feedback, effective listening, anticipating the needs of your customers and more.
Create an account
to start this course today
Try it risk-free for 30 days
Create an account
Try it risk-free for 30 days

2 chapters in Providing High Quality Customer Service

Course Practice Test

Check your knowledge of this course with a 50-question practice test.
  • Comprehensive test covering all topics
  • Detailed video explanations for wrong answers
Week {{::cp.getGoalWeekForTopic(0, 2)}}
Ch 1. The Nature of Customer Service {{cp.topicAssetIdToProgress[58031].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - What Is Customer Service? - Definition, Types & Role in Marketing Score: {{cp.lessonAssetIdToProgress[9582].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9582].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[9582].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9582].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - What is Customer Satisfaction? - Definition & Examples Score: {{cp.lessonAssetIdToProgress[3792].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[3792].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[3792].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[3792].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Case Study: Costco Wholesale's Customer Satisfaction Score: {{cp.lessonAssetIdToProgress[580117].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[580117].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[580117].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[580117].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Setting & Exceeding Customer Expectations Score: {{cp.lessonAssetIdToProgress[57887].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57887].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[57887].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57887].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(1, 2)}}
Ch 2. Elements of Great Customer Service {{cp.topicAssetIdToProgress[58032].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Effective Listening Skills for Understanding Customers Score: {{cp.lessonAssetIdToProgress[58033].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[58033].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[58033].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[58033].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Methods for Predicting Customer Needs Score: {{cp.lessonAssetIdToProgress[58034].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[58034].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[58034].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[58034].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Treating Your Customers with Respect Score: {{cp.lessonAssetIdToProgress[58035].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[58035].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[58035].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[58035].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Understanding the Value of Customer Complaints Score: {{cp.lessonAssetIdToProgress[57892].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57892].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[57892].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57892].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Resolving Customer Service Complaints & Conflict Score: {{cp.lessonAssetIdToProgress[56941].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56941].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[56941].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56941].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Practical Application: Responding to Customer Complaints
Lesson 7 - Cultivating Long-Term Customer Relationships Score: {{cp.lessonAssetIdToProgress[56363].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56363].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[56363].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56363].bestScoreQuestions}}  Take Quiz Optional

Earning College Credit

Did you know… We have over 200 college courses that prepare you to earn credit by exam that is accepted by over 1,500 colleges and universities. You can test out of the first two years of college and save thousands off your degree. Anyone can earn credit-by-exam regardless of age or education level.

To learn more, visit our Earning Credit Page

Transferring credit to the school of your choice

Not sure what college you want to attend yet? has thousands of articles about every imaginable degree, area of study and career path that can help you find the school that's right for you.

Practice Tests in this course
Check your knowledge of this course with a 50-question practice test. Once you take the test, you will receive a detailed exam report complete with your personal statistics and even specific lessons to focus on! Take the practice test now
Your detailed study guide will include:
  • Answers and detailed explanations to each question
  • Video lessons to explain complicated concepts
Course Practice Test
More practice by chapter
See practice tests for: