Setting Customer Service Goals & Objectives

Course Summary

Quality customer service is a cornerstone of any successful company. Use the lessons in this course to teach your employees the roles and goals of customer service and show how to set attainable customer service goals and objectives so they can help increase your company's customer satisfaction ratings.
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2 chapters in Setting Customer Service Goals & Objectives

Week {{::cp.getGoalWeekForTopic(1, 2)}}
Course Progress Best Score
Lesson 1 - Locke's Goal-Setting Theory: Using Goals to Advance Motivation Score: {{cp.lessonAssetIdToProgress[2117].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2117].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Setting Business Department Goals Score: {{cp.lessonAssetIdToProgress[14583].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[14583].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - What are Customer Service Goals? - Definition & Examples Score: {{cp.lessonAssetIdToProgress[65508].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65508].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Objectives & Action Plans in Customer Service Score: {{cp.lessonAssetIdToProgress[65510].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65510].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Aligning Group Goals With Individual Performance Goals Score: {{cp.lessonAssetIdToProgress[56649].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56649].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Customer Service Metrics: Definition & Types Score: {{cp.lessonAssetIdToProgress[65143].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65143].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - How to Interpret & Improve Customer Service Metrics Score: {{cp.lessonAssetIdToProgress[65144].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65144].bestScoreQuestions}}  Take Quiz Optional

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