Setting Customer Service Goals & Objectives

  • Course type: Self-paced
  • Available Lessons: 12
  • Average Lesson Length: 8 min
  • Eligible for Certificate: Certificate completed Yes

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  • Watch a preview:

    Customer Service Department: Role & Tasks

  • Setting Customer Service Goals & Objectives Practice Test

Course Summary

Quality customer service is a cornerstone of any successful company. Use the lessons in this course to teach your employees the roles and goals of customer service and show how to set attainable customer service goals and objectives so they can help increase your company's customer satisfaction ratings.
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2 chapters in Setting Customer Service Goals & Objectives

Course Practice Test

Check your knowledge of this course with a 50-question practice test.
  • Comprehensive test covering all topics
  • Detailed video explanations for wrong answers
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Ch 1. The Role & Duties of Customer Service {{cp.topicAssetIdToProgress[65506].percentComplete}}% complete
Week {{::cp.getGoalWeekForTopic(1, 2)}}
Ch 2. Setting Goals & Objectives {{cp.topicAssetIdToProgress[65507].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Locke's Goal-Setting Theory: Using Goals to Advance Motivation Score: {{cp.lessonAssetIdToProgress[2117].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2117].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[2117].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2117].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Setting Business Department Goals Score: {{cp.lessonAssetIdToProgress[14583].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[14583].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[14583].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[14583].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - What are Customer Service Goals? - Definition & Examples Score: {{cp.lessonAssetIdToProgress[65508].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65508].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[65508].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65508].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Objectives & Action Plans in Customer Service Score: {{cp.lessonAssetIdToProgress[65510].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65510].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[65510].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65510].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Aligning Group Goals With Individual Performance Goals Score: {{cp.lessonAssetIdToProgress[56649].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56649].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[56649].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56649].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Customer Service Metrics: Definition & Types Score: {{cp.lessonAssetIdToProgress[65143].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65143].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[65143].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65143].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - How to Interpret & Improve Customer Service Metrics Score: {{cp.lessonAssetIdToProgress[65144].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65144].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[65144].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65144].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - Practical Application: Interpreting Customer Service Metrics

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Practice Tests in this course
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