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Soft Skills for IT Professionals

  • Course type: Self-paced
  • Available Lessons: 25
  • Average Lesson Length: 8 min
  • Eligible for Certificate: Yes

    Certificates show that you have completed the course. They do not provide credit.

  • Watch a preview:

    What Are Soft Skills? - Definition & Examples

  • Soft Skills for IT Professionals Practice Test

Course Summary

Have the IT professionals in your company complete the lessons and assessments in this course to improve their soft skills, including critical and divergent thinking, communication, self-management and collaboration. The course offers short soft skill training lessons that are accessible 24/7.
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4 chapters in Soft Skills for IT Professionals

Course Practice Test

Check your knowledge of this course with a 50-question practice test.
  • Comprehensive test covering all topics
  • Detailed video explanations for wrong answers
Week {{::cp.getGoalWeekForTopic(0, 4)}}
Ch 1. Improving Soft Skills {{cp.topicAssetIdToProgress[155939].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - What Are Soft Skills? - Definition & Examples Score: {{cp.lessonAssetIdToProgress[56944].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56944].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[56944].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56944].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - What is Critical Thinking? - Definition, Skills & Meaning Score: {{cp.lessonAssetIdToProgress[5750].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[5750].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[5750].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[5750].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Analytical Intelligence, Divergent Thinking & Creativity Score: {{cp.lessonAssetIdToProgress[45].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[45].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[45].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[45].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Open Communication in the Workplace: Definition, Skills & Benefits Score: {{cp.lessonAssetIdToProgress[7572].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7572].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[7572].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7572].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Interpersonal Interaction: Skills & Definition Score: {{cp.lessonAssetIdToProgress[5331].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[5331].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[5331].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[5331].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Giving and Responding to Constructive Feedback Score: {{cp.lessonAssetIdToProgress[21703].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[21703].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[21703].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[21703].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Positive Feedback: Definition & Examples Score: {{cp.lessonAssetIdToProgress[56946].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56946].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[56946].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56946].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(1, 4)}}
Ch 2. Self-Management Skills {{cp.topicAssetIdToProgress[155941].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Self-Management Skills for the Workplace Score: {{cp.lessonAssetIdToProgress[155943].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[155943].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[155943].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[155943].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Using Emotional Intelligence in Leadership Score: {{cp.lessonAssetIdToProgress[10190].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[10190].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[10190].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[10190].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Sustaining a Strong Relationship With Your Manager Score: {{cp.lessonAssetIdToProgress[57786].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57786].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[57786].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57786].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Personal Accountability, Adaptability & Initiative at Work Score: {{cp.lessonAssetIdToProgress[56948].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56948].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[56948].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[56948].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - What is Time Management? - Definition, Examples & Studies Score: {{cp.lessonAssetIdToProgress[6126].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[6126].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[6126].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[6126].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Stress Management: Individual and Organizational Techniques & Methods Score: {{cp.lessonAssetIdToProgress[6986].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[6986].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[6986].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[6986].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(2, 4)}}
Ch 3. Using Soft Skills in Communication {{cp.topicAssetIdToProgress[155945].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Teamwork Skills in the Workplace: Definition & Examples Score: {{cp.lessonAssetIdToProgress[7453].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7453].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[7453].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7453].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Types of Persuasion Techniques: How to Influence People Score: {{cp.lessonAssetIdToProgress[6979].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[6979].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[6979].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[6979].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - What is Negotiation? - The Five Steps of the Negotiation Process Score: {{cp.lessonAssetIdToProgress[9497].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9497].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[9497].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[9497].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - What Is Conflict Resolution in the Workplace? - Skills, Techniques & Methods Score: {{cp.lessonAssetIdToProgress[7458].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7458].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[7458].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7458].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Strategies for Developing Effective Presentations Score: {{cp.lessonAssetIdToProgress[58495].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[58495].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[58495].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[58495].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Networking for Career Success: How to Make Professional Contacts Score: {{cp.lessonAssetIdToProgress[18959].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[18959].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[18959].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[18959].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Navigating Office Politics: Strategies & Explanation Score: {{cp.lessonAssetIdToProgress[155947].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[155947].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[155947].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[155947].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - Sales Skills in Non-Sales Environments Score: {{cp.lessonAssetIdToProgress[155949].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[155949].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[155949].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[155949].bestScoreQuestions}}  Take Quiz Optional
Week {{::cp.getGoalWeekForTopic(3, 4)}}
Ch 4. Information Technology Soft Skills {{cp.topicAssetIdToProgress[155955].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Team Player at Work: Definition, Characteristics & Example Score: {{cp.lessonAssetIdToProgress[8750].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[8750].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[8750].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[8750].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Characteristics of Technical Communication Score: {{cp.lessonAssetIdToProgress[25940].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[25940].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[25940].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[25940].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Creating User-Friendly Technical Documents Score: {{cp.lessonAssetIdToProgress[155957].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[155957].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[155957].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[155957].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - How to Transfer Knowledge in the Workplace Score: {{cp.lessonAssetIdToProgress[155959].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[155959].bestScoreQuestions}}  Take Quiz Optional
Score: {{cp.lessonAssetIdToProgress[155959].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[155959].bestScoreQuestions}}  Take Quiz Optional

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Practice Tests in this course
Check your knowledge of this course with a 50-question practice test. Once you take the test, you will receive a detailed exam report complete with your personal statistics and even specific lessons to focus on! Take the practice test now
Your detailed study guide will include:
  • Answers and detailed explanations to each question
  • Video lessons to explain complicated concepts
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