Login
Copyright

UExcel Workplace Communications with Computers: Study Guide & Test Prep

Course Summary

If you're struggling to get ready for the UExcel Workplace Communications with Computers exam, check out this interactive study guide course. Our video lessons, multiple-choice quizzes and chapter tests can help you review all the topics you could see on exam day.
Create An Account
To Start This Course Today
Used by over 30 million students worldwide
Create An Account
Try it free for 5 days

12 chapters in UExcel Workplace Communications with Computers: Study Guide & Test Prep

Ch 1. Communicating in the Workplace {{cp.topicAssetIdToProgress[18906].percentComplete}}% complete
Course Progress Best Score
Lesson 1 - Why Communication Matters in the Workplace Score: {{cp.lessonAssetIdToProgress[18907].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[18907].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Communication Skills Needed in a Knowledge Economy Score: {{cp.lessonAssetIdToProgress[18908].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[18908].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Internal and External Workplace Communication Score: {{cp.lessonAssetIdToProgress[18909].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[18909].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Elements of Effective Communication in the Workplace Score: {{cp.lessonAssetIdToProgress[18910].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[18910].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Organizational Communication Score: {{cp.lessonAssetIdToProgress[2126].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2126].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Communicating in Team-Based Organizations Score: {{cp.lessonAssetIdToProgress[18911].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[18911].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - The Communication Process Score: {{cp.lessonAssetIdToProgress[2124].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2124].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - Types of Communication: Interpersonal, Non-Verbal, Written & Oral Score: {{cp.lessonAssetIdToProgress[2125].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2125].bestScoreQuestions}}  Take Quiz Optional
Lesson 9 - Audience-Centered Communication: Description & Effectiveness Score: {{cp.lessonAssetIdToProgress[18913].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[18913].bestScoreQuestions}}  Take Quiz Optional
Lesson 10 - Legal and Ethical Communication: Description & Importance Score: {{cp.lessonAssetIdToProgress[18914].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[18914].bestScoreQuestions}}  Take Quiz Optional
Lesson 11 - Implicit and Explicit Rules of Communication: Definitions & Examples Score: {{cp.lessonAssetIdToProgress[18915].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[18915].bestScoreQuestions}}  Take Quiz Optional
Lesson 12 - What Is Effective Listening in the Workplace? - Definition, Techniques & Barriers Score: {{cp.lessonAssetIdToProgress[18916].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[18916].bestScoreQuestions}}  Take Quiz Optional
Lesson 13 - How Perception Influences the Communication Process Score: {{cp.lessonAssetIdToProgress[18917].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[18917].bestScoreQuestions}}  Take Quiz Optional
Lesson 14 - What Is Interpersonal Communication in the Workplace? - Definition, Process & Examples Score: {{cp.lessonAssetIdToProgress[7505].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7505].bestScoreQuestions}}  Take Quiz Optional
Course Progress Best Score
Lesson 1 - Communicating in a Diverse Work Environment: Opportunities & Challenges Score: {{cp.lessonAssetIdToProgress[22965].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[22965].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Being a Self-Aware and Adaptive Communicator Score: {{cp.lessonAssetIdToProgress[22966].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[22966].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Being an Empathetic Communicator Score: {{cp.lessonAssetIdToProgress[22967].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[22967].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Cross-Cultural Communication: Definition, Strategies & Examples Score: {{cp.lessonAssetIdToProgress[7764].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7764].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Individualistic vs. Collectivistic Cultures: Differences & Communication Styles Score: {{cp.lessonAssetIdToProgress[22974].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[22974].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Cultural Perceptions of Communication in Organizations: Low Context and High Context Score: {{cp.lessonAssetIdToProgress[10080].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[10080].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Masculine vs. Feminine Cultures: Distinctions & Communication Styles Score: {{cp.lessonAssetIdToProgress[22976].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[22976].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - Monochronic vs. Polychronic Cultures: Definitions & Communication Styles Score: {{cp.lessonAssetIdToProgress[22977].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[22977].bestScoreQuestions}}  Take Quiz Optional
Lesson 9 - Communicating in Different Languages: Dealing with Interpreters and Jargon Score: {{cp.lessonAssetIdToProgress[22978].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[22978].bestScoreQuestions}}  Take Quiz Optional
Lesson 10 - Prejudice & Ethnocentrism in Organizations Score: {{cp.lessonAssetIdToProgress[8274].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[8274].bestScoreQuestions}}  Take Quiz Optional
Course Progress Best Score
Lesson 1 - The Work Team in Contemporary Business: Definition & Analysis Score: {{cp.lessonAssetIdToProgress[20898].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[20898].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Strengths and Weaknesses of Group Decision Making Score: {{cp.lessonAssetIdToProgress[10177].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[10177].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Groups in Organizations: Formation & Types Score: {{cp.lessonAssetIdToProgress[7451].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7451].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - The Difference Between Groups and Teams: Definition & Contrasts Score: {{cp.lessonAssetIdToProgress[7586].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7586].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Characteristics of Effective Teams: Examples and Qualities Score: {{cp.lessonAssetIdToProgress[7588].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7588].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Types of Work Teams: Functional, Cross-Functional & Self-Directed Score: {{cp.lessonAssetIdToProgress[2081].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[2081].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Roles of Group Members: Perceptions, Expectations & Conflict Score: {{cp.lessonAssetIdToProgress[7582].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7582].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - How Types of Group Norms Influence Individual Behavior Score: {{cp.lessonAssetIdToProgress[7583].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7583].bestScoreQuestions}}  Take Quiz Optional
Lesson 9 - Listening Effectively in Groups: Critical, Selective, Active & Empathetic Listening Score: {{cp.lessonAssetIdToProgress[20900].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[20900].bestScoreQuestions}}  Take Quiz Optional
Lesson 10 - Barriers to Effective Listening in Groups Score: {{cp.lessonAssetIdToProgress[20901].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[20901].bestScoreQuestions}}  Take Quiz Optional
Lesson 11 - Formal Communication Networks vs. the Grapevine: Definition & Contrast Score: {{cp.lessonAssetIdToProgress[7762].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[7762].bestScoreQuestions}}  Take Quiz Optional
Lesson 12 - Understanding the Nonverbal Communication of Group Members Score: {{cp.lessonAssetIdToProgress[20902].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[20902].bestScoreQuestions}}  Take Quiz Optional
Lesson 13 - Preparing, Conducting, and Contributing to Productive Meetings Score: {{cp.lessonAssetIdToProgress[20903].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[20903].bestScoreQuestions}}  Take Quiz Optional
Lesson 14 - Technologies for Group Communication and Collaboration: Groupware, Teleconferencing & Virtual Worlds Score: {{cp.lessonAssetIdToProgress[20904].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[20904].bestScoreQuestions}}  Take Quiz Optional
Lesson 15 - Business Etiquette In the Workplace and Beyond Score: {{cp.lessonAssetIdToProgress[20905].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[20905].bestScoreQuestions}}  Take Quiz Optional
Lesson 16 - Ineffective Group Communication in Groups Score: {{cp.lessonAssetIdToProgress[20906].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[20906].bestScoreQuestions}}  Take Quiz Optional
Course Progress Best Score
Lesson 1 - Routine and Positive Messages in the Workplace Score: {{cp.lessonAssetIdToProgress[20073].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[20073].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - The Three Step Writing Process: Plan, Write & Complete Score: {{cp.lessonAssetIdToProgress[20074].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[20074].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Goodwill in Business Communication Score: {{cp.lessonAssetIdToProgress[20075].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[20075].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Negative Messages in the Workplace: Types & Messaging Score: {{cp.lessonAssetIdToProgress[20076].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[20076].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Strategies for Delivering Negative Messages Score: {{cp.lessonAssetIdToProgress[20077].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[20077].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Persuasive Messages in the Workplace: Definitions & Types Score: {{cp.lessonAssetIdToProgress[20078].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[20078].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Persuasive Strategies in Business Communication Score: {{cp.lessonAssetIdToProgress[20079].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[20079].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - Legal and Ethical Concerns of Persuasive Messages Score: {{cp.lessonAssetIdToProgress[20080].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[20080].bestScoreQuestions}}  Take Quiz Optional
Course Progress Best Score
Lesson 1 - Determining the Purpose of Your Message: Inform, Persuade & Good Will Score: {{cp.lessonAssetIdToProgress[21111].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[21111].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Analyzing Your Audience and Adapting Your Message: Purpose, Process & Strategy Score: {{cp.lessonAssetIdToProgress[21112].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[21112].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Choosing Your Channel of Communication: Oral, Written, Visual & Electronic Score: {{cp.lessonAssetIdToProgress[21113].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[21113].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Supporting Your Message With Primary and Secondary Research Score: {{cp.lessonAssetIdToProgress[21114].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[21114].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Assessing the Reliability and Validity of Sources Score: {{cp.lessonAssetIdToProgress[21500].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[21500].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Tips for Locating Research Materials Score: {{cp.lessonAssetIdToProgress[21116].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[21116].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Conducting Surveys and Interviews: Explanation & Purpose Score: {{cp.lessonAssetIdToProgress[21117].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[21117].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - Quoting, Paraphrasing and Summarizing Your Research Score: {{cp.lessonAssetIdToProgress[21118].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[21118].bestScoreQuestions}}  Take Quiz Optional
Lesson 9 - Analyzing, Applying, and Drawing Conclusions From Research to Make Recommendations Score: {{cp.lessonAssetIdToProgress[21119].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[21119].bestScoreQuestions}}  Take Quiz Optional
Course Progress Best Score
Lesson 1 - Connecting With Your Audience Through Writing Score: {{cp.lessonAssetIdToProgress[21303].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[21303].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Understanding the Tone and Voice of Your Message Score: {{cp.lessonAssetIdToProgress[21304].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[21304].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Selecting the Best Words for Your Message Score: {{cp.lessonAssetIdToProgress[21305].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[21305].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Using Nondiscriminatory Language in Business Communication Score: {{cp.lessonAssetIdToProgress[21306].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[21306].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Using Active Verbs and Active Voice in Business Communication Score: {{cp.lessonAssetIdToProgress[21307].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[21307].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Writing Effective Sentences for Business Communication Score: {{cp.lessonAssetIdToProgress[21308].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[21308].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Crafting Strong and Coherent Paragraphs in Business Communication Score: {{cp.lessonAssetIdToProgress[21309].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[21309].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - Structuring and Organizing Your Message Score: {{cp.lessonAssetIdToProgress[21310].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[21310].bestScoreQuestions}}  Take Quiz Optional
Lesson 9 - Visual Design of Your Message: Consistency, Balance, Restraint & Detail Score: {{cp.lessonAssetIdToProgress[21311].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[21311].bestScoreQuestions}}  Take Quiz Optional
Course Progress Best Score
Lesson 1 - The Importance of Using Communication Technology Wisely Score: {{cp.lessonAssetIdToProgress[15075].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[15075].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Using Electronic Channels of Communication: Strengths and Weaknesses Score: {{cp.lessonAssetIdToProgress[15076].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[15076].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Writing Effective Emails in the Workplace: Formality, Content, Language and Format Score: {{cp.lessonAssetIdToProgress[15077].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[15077].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Guidelines for Using Instant and Text Messaging in the Workplace Score: {{cp.lessonAssetIdToProgress[15078].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[15078].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Blogs, Podcasts, and Wikis in Business Communication Score: {{cp.lessonAssetIdToProgress[15079].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[15079].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - The Role of Social Media in Business Communication Score: {{cp.lessonAssetIdToProgress[15080].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[15080].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Social Networking: Definition and Professional Use Score: {{cp.lessonAssetIdToProgress[15081].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[15081].bestScoreQuestions}}  Take Quiz Optional
Course Progress Best Score
Lesson 1 - Developing an Audience-Centered Presentation Score: {{cp.lessonAssetIdToProgress[22097].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[22097].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Practicing a Presentation: Importance, Techniques & Feedback Score: {{cp.lessonAssetIdToProgress[22098].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[22098].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Tips for Overcoming Speech Anxiety Score: {{cp.lessonAssetIdToProgress[22100].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[22100].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - Tips for Handling Audience Questions During a Presentation Score: {{cp.lessonAssetIdToProgress[22101].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[22101].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Using Technology to Deliver a Presentation: Pros, Cons & Strategies Score: {{cp.lessonAssetIdToProgress[22102].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[22102].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - Types of Visual Aids for Business Presentations Score: {{cp.lessonAssetIdToProgress[22104].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[22104].bestScoreQuestions}}  Take Quiz Optional
Lesson 7 - Types of Slides: Structured & Free-Form Score: {{cp.lessonAssetIdToProgress[22105].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[22105].bestScoreQuestions}}  Take Quiz Optional
Lesson 8 - How to Create a PowerPoint Presentation Using a Template Score: {{cp.lessonAssetIdToProgress[14218].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[14218].bestScoreQuestions}}  Take Quiz Optional
Lesson 9 - How to Format Text in PowerPoint: Bullets, Numbered Lists and Hyperlinks Score: {{cp.lessonAssetIdToProgress[14463].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[14463].bestScoreQuestions}}  Take Quiz Optional
Lesson 10 - Tables in PowerPoint: Creation, Styles, and Formatting Score: {{cp.lessonAssetIdToProgress[14462].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[14462].bestScoreQuestions}}  Take Quiz Optional
Lesson 11 - How to Create and Modify Charts in PowerPoint Score: {{cp.lessonAssetIdToProgress[14460].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[14460].bestScoreQuestions}}  Take Quiz Optional
Lesson 12 - How to Add and Modify Images in PowerPoint: Resizing, Cropping and Style Score: {{cp.lessonAssetIdToProgress[14466].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[14466].bestScoreQuestions}}  Take Quiz Optional
Lesson 13 - How to Add and Format SmartArt in PowerPoint: Text, Shapes, and Lists Score: {{cp.lessonAssetIdToProgress[14467].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[14467].bestScoreQuestions}}  Take Quiz Optional
Lesson 14 - How to Set the Tone for Your PowerPoint Presentation Score: {{cp.lessonAssetIdToProgress[19346].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[19346].bestScoreQuestions}}  Take Quiz Optional
Lesson 15 - Tips for Using Effective Handouts in a Presentation Score: {{cp.lessonAssetIdToProgress[22107].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[22107].bestScoreQuestions}}  Take Quiz Optional

Earning College Credit

Did you know… We have over 95 college courses that prepare you to earn credit by exam that is accepted by over 2,000 colleges and universities. You can test out of the first two years of college and save thousands off your degree. Anyone can earn credit-by-exam regardless of age or education level.

To learn more, visit our Earning Credit Page

Transferring credit to the school of your choice

Not sure what college you want to attend yet? Study.com has thousands of articles about every imaginable degree, area of study and career path that can help you find the school that's right for you.

Support