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Using Customer Feedback to Improve Service

Course Summary

This course utilizes short, engaging video lessons that can help your employees use customer feedback to improve service. The lessons be can reviewed at any time, on any device, and will help your company gather and implement customer feedback to improve customer relations.
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3 chapters in Using Customer Feedback to Improve Service

Week {{::cp.getGoalWeekForTopic(2, 3)}}
Course Progress Best Score
Lesson 1 - Customer Relationship Management: Using CRM to Focus on Customers Score: {{cp.lessonAssetIdToProgress[1773].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[1773].bestScoreQuestions}}  Take Quiz Optional
Lesson 2 - Benefits of Customer Experience Management (CEM) Score: {{cp.lessonAssetIdToProgress[58046].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[58046].bestScoreQuestions}}  Take Quiz Optional
Lesson 3 - Customer Service Metrics: Definition & Types Score: {{cp.lessonAssetIdToProgress[65143].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65143].bestScoreQuestions}}  Take Quiz Optional
Lesson 4 - How to Interpret & Improve Customer Service Metrics Score: {{cp.lessonAssetIdToProgress[65144].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[65144].bestScoreQuestions}}  Take Quiz Optional
Lesson 5 - Adding Value Through Proactive Customer Service Score: {{cp.lessonAssetIdToProgress[57808].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57808].bestScoreQuestions}}  Take Quiz Optional
Lesson 6 - The Benefits of Creating a Unique Proactive Care Strategy Score: {{cp.lessonAssetIdToProgress[57807].bestScoreCorrect}}/{{cp.lessonAssetIdToProgress[57807].bestScoreQuestions}}  Take Quiz Optional

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