Business Communications: Help & Review Final Exam

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Question 1 1. The four elements of effective communication are:

Question 2 2. What are the three key pieces of developing a strong paragraph?

Question 3 3. What is a term for when someone tells a presenter the areas that need improvement through suggestions?

Question 4 4. What is the best reason to send emails in a business environment?

Question 5 5. Michael Jones, living in New York City USA, is collaborating with Linda Yeo, living in Beijing China, to write a research document resulting from data they have collected by sending the same letter to many research subjects. Which one would they have used to be effective in this activity?

Question 6 6. Which type of persuasive strategy uses the credibility of the author or source to support a call for action?

Question 7 7. Which of the following elements should be included as part of a proper email closing statement?

Question 8 8. An effective argument will use how many strategies?

Question 9 9. Which of the following is NOT a suggestion for giving constructive feedback?

Question 10 10. What characteristic defines an informational report?

Question 11 11. Which of the following is NOT an example of a team communication tool?

Question 12 12. In her haste, Kelly sent out an email to customers that was accidentally offensive. Because of this, a large number of subscribers chose to opt out. Analyze the statements below and indicate the one that best describes the problem Kelly's company will have because people chose to opt out?

Question 13 13. Why is it important to ask questions after communicating?

Question 14 14. What are created by using large pads of paper displayed on an easel platform?

Question 15 15. Sender is to encode as receiver is to _____.

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Business Communications: Help & Review Final Free Practice Test Instructions

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