Communication Skills for Sales Professionals Final Exam

Free Practice Test Instructions:

Choose your answer to the question and click 'Continue' to see how you did. Then click 'Next Question' to answer the next question. When you have completed the free practice test, click 'View Results' to see your results. Good luck!

Question 1 1. Which of the following nonverbal cues tells you that what you are saying or asking is not a pleasant or welcome thought?

Question 2 2. The main difference between active and reflective listening in terms of purpose is that one of the reflective listener's goals is to assist the speaker in developing _____.

Question 3 3. Which of the following is an example of an open-ended question?

Question 4 4. If a potential customer says she's not interested in buying but was very enthusiastic about the product up until you mentioned it's not kid-safe and fragile, how can you continue?

Question 5 5. Maria has just finished taking the lesson, 'Becoming a Better Listener,' and she's trying to apply this lesson in her conversation with Barbara. However, she finds herself frequently interrupting Barbara before Barbara has finished speaking. Which of the following recommendations would be most likely to help Maria reduce the frequency of her interruptions?

Question 6 6. You make comments such as, 'I feel your pain' or 'I can only imagine what it was like when the bus ran over your foot' to the speaker. Which listening strategy does this refer to?

Question 7 7. What does it mean to read between the lines?

Question 8 8. Which of the following words should you use when selling a gluten free dog food to dog food owners that don't know much about ingredients but want to feed their dogs foods they won't be allergic to?

Question 9 9. Which of the following should you do during the close?

Question 10 10. In which of the following situations should you speak with a louder voice?

Question 11 11. If you use a PowerPoint presentation, don't just _____ the slides.

Question 12 12. Which of these tones of voice will most likely make the most sales?

Question 13 13. What does it mean to choose the right medium in sales communication?

Question 14 14. In your initial planning stage, what should you find out about your key decision makers?

Question 15 15. In sales application, inoculation theory involves _____.

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Communication Skills for Sales Professionals Final Free Practice Test Instructions

Choose your answer to the question and click 'Continue' to see how you did. Then click 'Next Question' to answer the next question. When you have completed the free practice test, click 'View Results' to see your results. Good luck!

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