Conflict Management for Supervisors Final Exam

Free Practice Test Instructions:

Choose your answer to the question and click 'Continue' to see how you did. Then click 'Next Question' to answer the next question. When you have completed the free practice test, click 'View Results' to see your results. Good luck!

Question 1 1. How many components are there to interpersonal conflict?

Question 2 2. You and your supervisor are having an argument about the application of the company's paid time off policy. What type of conflict is this?

Question 3 3. Thomas and Jane are working on a proposal for a new PR strategy for their company. Thomas believes that they should focus on TV ads, while Jane believes they should focus on the world of social media because most other forms of communication are outdated. Identify the kind of conflict in this situation and the reason behind it.

Question 4 4. Which category of employees is composed of a collection of two or more people who interact with one another but have no unified purpose?

Question 5 5. Which of these behaviors is a characteristic of functional conflict?

Question 6 6. In the workplace, it is the manager's responsibility _____.

Question 7 7. How does the lack of any conflict impact the work environment?

Question 8 8. Who should be most aware of the personality differences that can cause conflict at work?

Question 9 9. Which of the following terms refers to a conflict related to the group's ideas, values or tasks?

Question 10 10. Why do most dysfunctional conflicts come about?

Question 11 11. Choose the statement below that BEST represents disrespect.

Question 12 12. Which one of the following is NOT an advantage of arbitration?

Question 13 13. Which of the following is NOT a disadvantage of litigation?

Question 14 14. 'Give a little, get a little' describes which type of conflict resolution strategy?

Question 15 15. A consulting firm and a bank are trying to resolve issues regarding a possible breach of contract obligations. They are in the negotiation phase and have agreed that the consulting firm will withdraw its lawsuit against the bank in return for a 3-year contract, where they will receive roughly $100,000 each year. The initial offer of the bank was $75,000, but after a lengthy discussion they decided to increase it. Why is this an example of the bargaining and problem solving phase?

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Conflict Management for Supervisors Final Free Practice Test Instructions

Choose your answer to the question and click 'Continue' to see how you did. Then click 'Next Question' to answer the next question. When you have completed the free practice test, click 'View Results' to see your results. Good luck!

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