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Conflict Management for Team Leaders Final Exam

Free Practice Test Instructions:

Choose your answer to the question and click 'Continue' to see how you did. Then click 'Next Question' to answer the next question. When you have completed the free practice test, click 'View Results' to see your results. Good luck!

Question 1 1. Which of the following is NOT a step in the negotiation process?

Question 2 2. A manager with an open door policy for employees to share problems they see within the organization is an example of which conflict perspective?

Question 3 3. Which of these third-party roles is the most active role a third-party can hold whereby he or she listens to both sides of the disagreement in a casual setting to encourage a mutual understanding of the root issue?

Question 4 4. What are the two types of conflict?

Question 5 5. Bargaining is:

Question 6 6. Negotiation is

Question 7 7. Why do most dysfunctional conflicts come about?

Question 8 8. Two companies, Thomson Incorporated and Johnson International, are having a dispute about a joint venture they started. Thomson Incorporated is claiming that Johnson International is not providing the logistical support it promised. The companies have agreed that negotiations will last up to one week and that, if the conflict is not resolved by then, they will abandon their attempt at a joint venture. Which step of negotiation are the companies currently in?

Question 9 9. Which source of conflict deals with disagreements on the procedure of a specific work assignment?

Question 10 10. Which of these conflict management styles attempts to resolve a conflict by finding a middle ground?

Question 11 11. Which source of conflict involves differences based on work details and goals?

Question 12 12. Competing, collaborating, avoiding, accommodating or compromising are five types of ways to rectify conflict. What stage are they found?

Question 13 13. What is another name for the managed conflict perspective?

Question 14 14. The three workplace conflict perspectives are:

Question 15 15. Gary, the general manager of a baseball team, is entering contract talks with Sammy Slugger, his best player. Sammy wants more money than Gary wants to pay him, but Gary also realizes that the team is more successful with Sammy in the lineup. How will they MOST likely resolve this situation?

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Conflict Management for Team Leaders Final Free Practice Test Instructions

Choose your answer to the question and click 'Continue' to see how you did. Then click 'Next Question' to answer the next question. When you have completed the free practice test, click 'View Results' to see your results. Good luck!

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