CPSM Exam Study Guide - Certified Professional Services Marketer Final Exam

Free Practice Test Instructions:

Choose your answer to the question and click 'Continue' to see how you did. Then click 'Next Question' to answer the next question. When you have completed the free practice test, click 'View Results' to see your results. Good luck!

Question 1 1. Which method of measuring customer satisfaction provides immediate results?

Question 2 2. Which of the following is an example of an internal source of secondary data?

Question 3 3. Determining how many man-hours are needed to meet production goals involves what type of management role?

Question 4 4. Which of the following is NOT part of a proposal's front matter?

Question 5 5. What is described as good or bad behavior?

Question 6 6. Which of the following BEST describes the role of the Internet for E-business enhanced companies?

Question 7 7. Which of these organizational structures has a well-defined hierarchy where top-level managers make most of the decisions?

Question 8 8. One of the main disadvantages of demographic segmentation is it can make an organization vulnerable to _____.

Question 9 9. _____ Knowledge is about an understanding of how things go together and how objects behave.

Question 10 10. Which of the following are important to developing a strong customer experience?

Question 11 11. A student in a classroom is exhibiting social loafing by _____.

Question 12 12. While deciding on how to approach a battle, an army unit that is exhibiting groupthink might _____.

Question 13 13. Which type of boundary impedes communication and interaction between organizational members who operate at different levels within an organization?

Question 14 14. Which page on a website is most likely to include all of the following information about your business: general email and physical addresses, fax and phone numbers, directions to the business and email addresses for specific departments?

Question 15 15. Discussing the company's need for additional equipment with a supplier involves which management role?

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CPSM Exam Study Guide - Certified Professional Services Marketer Final Free Practice Test Instructions

Choose your answer to the question and click 'Continue' to see how you did. Then click 'Next Question' to answer the next question. When you have completed the free practice test, click 'View Results' to see your results. Good luck!

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