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Decision Making for Front-Line Managers Final Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. Which is an example of emotional decision making?

Question 2 2. Which of the following is an example of a cognitive skill?

Question 3 3. Which of the following are we trying to determine when we talk about weight risk?

Question 4 4. One of the biggest mistakes a manager can make is to _____.

Question 5 5. What are technical skills?

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Question 6 6. Which is an example of intuitive decision making?

Question 7 7. Which of the following is NOT a business skill for effective decision making?

Question 8 8. The following is TRUE in regards to group or individual decision making.

Question 9 9. Groupthink occurs:

Question 10 10. The marketing manager at Speedy Cellular has just sent her analysts a third survey about advertising ideas for a new cellphone. Which group decision technique is she applying?

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Question 11 11. Groups that experience groupthink disregard _____ in order to maintain harmony in the group.

Question 12 12. What are the three types of group decision making?

Question 13 13. A CEO has a plan to buy out another company. He has a meeting with his department heads where he acts as a moderator. He wants the whole group to reach consensus on whether to go ahead with the idea or reject it. What leaderships style is he using to make this decision according to the Vroom-Yetton-Jago Normative Decision Model?

Question 14 14. This is a culture defined by a culture where issues are fully detailed and spelled out.

Question 15 15. When does an individual go through the process of ethical decision making?

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Question 16 16. Tyler is considering outsourcing the marketing department to a foreign country. What might be an ethical dimension of his decision?

Question 17 17. All of the following are types of bias, EXCEPT for _____.

Question 18 18. What is a stakeholder?

Question 19 19. What it is called when two or more companies get together to fix prices?

Question 20 20. Front-line managers should make decisions based on _____, not _____.

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Question 21 21. Toby needs to hire a new mechanic. His friend Buddy is an excellent mechanic, but the candidate who dropped his application off earlier in the day has more training. Is Toby behaving in a discriminatory manner if he hires the candidate who stopped by?

Question 22 22. A company wants to offer a new line of luxury products. This line is worth at least five million dollars. Which answer represents a potential alternative that the company could pursue instead?

Question 23 23. A department manager is trying to make a decision about a new line of products. He just finished determining limiting factors. What should he do next?

Question 24 24. What is the main flaw of analytical decision making?

Question 25 25. Mark met with four physicians about having surgery on his foot. He has enough money saved to undergo surgery and is able to take off six weeks of paid leave from work. He has an additional two weeks of vacation time, and his mom will stay with him for the first two weeks to help out. Knowing this information, that he is being rational, and that he wants to be free of pain, which alternative should Mark choose?

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Question 26 26. Jane, the CEO of a company, is trying to resolve how a new marketing strategy should be conducted. She is taking into account the long-term future of the company, brainstorming with her team, and providing them all with key information. Which type of decision making style is she using?

Question 27 27. A firm that works in marketing is using the decision-making process to decide on a new PR strategy. They have reached the final stage. What are they MOST likely trying to do?

Question 28 28. Which of the following is the final step in the decision-making process?

Question 29 29. What is a pitfall of making group decisions?

Question 30 30. What is an example of a temporary factor that may negatively affect decision making?

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Question 31 31. What is an example of a temporary factor that may positively affect decision making?

Question 32 32. What kind of decision-making tool is most often used in a business situation?

Question 33 33. What type of decision making uses analytics, facts and a step-by-step process to come to a solution?

Question 34 34. How does having experience in a given field help us with decision making?

Question 35 35. Why is creativity important for making good decisions about your business?

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Question 36 36. Why are simulations useful?

Question 37 37. What does quantitative mean?

Question 38 38.

You need to choose a new product for your company, you have two options:

Product A: A trendy product that is likely to have very high sales in the first year, but become obsolete quickly. The product is not environmentally friendly, and it does not offer long-term employment for the sales team that will need to be hired on contract.

Product B: A wholesome product that is predicted to provide steady sales over many years, but is not guaranteed to make as many sales in the first fiscal year. It is environmentally friendly and can be produced partially in-house, creating two new jobs.

You choose Product B. Which rule did you follow when making your decision?

Question 39 39. You head a social committee and have to decide on an employee event seen as an important networking opportunity. You're considering a weekend getaway that costs $300 per person or a day at the local beach with a potluck picnic with a minimal cost per person. Knowing that many people on staff could not afford the getaway, you decide on the picnic potluck to ensure you maximize participation. Which rule did you apply?

Question 40 40. Bernard thought long and hard about whether to save a buck by dumping his used cooking oil in the local lake. He knows kids swim there. He thought about his own kids and whether they would like swimming in rancid oil. What model of ethical decision making was Bernard using?

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Question 41 41. In decision analysis, any future events not under the control of the decision maker are called:

Question 42 42. Why is the Pugh Chart important?

Question 43 43. What term best defines a tool a group uses to form several ideas in a short amount of time?

Question 44 44. What questions should be answered when planning for implementation and testing?

Question 45 45. When attempting to solve a problem, why is the divide and conquer strategy useful?

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Question 46 46. The initial process of root cause analysis includes what step?

Question 47 47. Which problem-solving method is designed to work with process-oriented problems?

Question 48 48. What does root cause analysis aim to prevent?

Question 49 49. What is the goal of the identify root cause step in a root cause analysis?

Question 50 50. The skills that do NOT concern themselves with critical thinking, but deal with the behaviors and attitudes that people display are known as what?

Decision Making for Front-Line Managers Final Exam Instructions

Choose your answers to the questions and click 'Next' to see the next question. You can skip questions if you would like and come back to them later with the "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. You will lose your work if you close or refresh this page. Good luck!

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