Developing Strong Customer Service Skills  /  Business Courses

Test Prep Plan - Take a practice test

Take this practice test to check your existing knowledge of the course material. We'll review your answers and create a Test Prep Plan for you based on your results.
How Test Prep Plans work
1
Answer 50 questions
Test your existing knowledge.
2
View your test results
Based on your results, we'll create a customized Test Prep Plan just for you!
3
Study smarter
Study more effectively: skip concepts you already know and focus on what you still need to learn.

Developing Strong Customer Service Skills Final Exam

Free Practice Test Instructions:

Choose your answer to the question and click 'Continue' to see how you did. Then click 'Next Question' to answer the next question. When you have completed the free practice test, click 'View Results' to see your results. Good luck!

Question 1 1. Which of the following questions should be considered when developing a customer service operating procedure?

Answers:

Question 2 2. Sometimes you can quickly calm an irate customer by simply _____.

Answers:

Question 3 3. Which is NOT an example of body language?

Answers:

Question 4 4. What is a targeted email?

Answers:

Question 5 5. What will a customer service operating manual ensure?

Answers:

Question 6 6. A benefit of standard operating procedures for a customer would be:

Answers:

Question 7 7. What is customer loyalty?

Answers:

Question 8 8. Customers do not want to hear about your company _____.

Answers:

Question 9 9. Which strategy to generate repeat business includes special discounts for preferred customers?

Answers:

Question 10 10. Name a method that businesses can utilize to make it easier for a customer to purchase.

Answers:

Question 11 11. Identifying potential problems before they actually happen is called being _____.

Answers:

Question 12 12. Which is an example of personalized service?

Answers:

Question 13 13. Which strategy for generating repeat business is innocent and unforced?

Answers:

Question 14 14. Non-verbal cues is an example of which?

Answers:

Question 15 15. Companies that invest in mentoring and training employees will experience:

Answers:

Tell us about yourself

Are you a student or a teacher?

I am a student I am a teacher

Developing Strong Customer Service Skills Final Free Practice Test Instructions

Choose your answer to the question and click 'Continue' to see how you did. Then click 'Next Question' to answer the next question. When you have completed the free practice test, click 'View Results' to see your results. Good luck!

Support