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Question 1 1. After several meetings in which a group cannot come up with an effective solution because everyone talks at the same time, the manager has employees write down their proposed solutions. The group will then vote for the best solution. This approach is called:
Question 2 2. Empathy, self-awareness, self-regulation, motivation, and people skills are:
Question 3 3. The following is an example of an intrinsic reward for employees:
Question 4 4. Chris and Jessica work together performing the same duties. While Chris often spends a lot of time chatting with coworkers, Jessica applies herself consciously. As nothing happens despite Chris's behavior, the following effect could occur:
Question 5 5. Group teams, upward communication, and dynamic leadership are three key elements of this approach in organizational behavior:
Question 6 6. Ahmed and Sarah realize during an interview that their first choice candidate is not Muslim. This would be a problem because the company has mostly Muslim employees, and they show their shock and sudden disappointment. This attitude involves the following:
Question 7 7. Theresa is a manager at a company, and she has the ability to change her approach to employees depending on how each behaves when in a meeting. This means Theresa has a high level of:
Question 8 8. Julie is known among her coworkers for always being able to get a lot of information out of customers to know exactly what they want. To do this, Julia asks lots of questions, which is an effective listening technique known as:
Question 9 9. Directive, conceptual, analytical, and behavioral are four styles of:
Question 10 10. Claire, a customer service representative, just found out her father has a terminal disease. She is devastated but is still showing a happy face to customers. This means that Claire is experiencing:
Question 11 11. Company Y has a program to teach employees about the concepts of self-efficacy, hope, optimism, and resiliency. Thus, company Y is using this approach:
Question 12 12. Employees at W.R.I.T.E. newspaper are always running against the clock, as the editor-in-chief often changes deadlines for submitting articles. This means that the editor-in-chief is NOT aware of the following:
Question 13 13. Shortly after Tom came to work at the company, the manager noticed that John, another employee, improved his performance enormously by watching Tom's enthusiasm and efficacy. John's self-efficacy is due to this source:
Question 14 14. Company X just had to lay off some employees due to financial problems. Elizabeth (HR manager) believes this will impact the current employees' behavior at work. Thus, Elizabeth believes in the following:
Question 15 15. Janet is looking at a lot of applications from candidates who hope to get a 'diver' position with her company, which hires divers to clean the ocean. The following trait describes a good physical ability an employee should have for this job:
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