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Effective Communication in the Workplace: Certificate Program Final Exam

Free Practice Test Instructions:

Choose your answer to the question and click 'Continue' to see how you did. Then click 'Next Question' to answer the next question. When you have completed the free practice test, click 'View Results' to see your results. Good luck!

Question 1 1. Pictures, charts, and tables which help to illustrate data to form a business message are known as _____.

Question 2 2. Certain words or expressions used by a specific profession, group or culture are referred to as _____.

Question 3 3. The Five S's of Goodwill Messages are

Question 4 4. Which of the following does not occur due to goodwill messages?

Question 5 5. Todd is collecting data via a survey to determine how satisfied his company's customers are with the service they receive after purchasing a product. Todd's survey utilizes a scale from 1 to 5 that represents 'very unsatisfied' up through 'very satisfied'. His survey is collecting _____ data.

Question 6 6. Which orientation views relationships with people as more important than completing a work activity in a specified time?

Question 7 7. The management group at Arrow Consulting contains many adventurous members who enjoy extreme sports and like to take risks in their everyday life. When they meet to decide on the direction for their new marketing campaign, the group comes up with an extremely risky approach that will either make the company millions or bankrupt them. How does this situation reflect group polarization?

Question 8 8. If the message is about conveying procedures or instructions, what type of message should be used?

Question 9 9. Your company sells a weight loss shake, and 25% of your consumers have lost weight by drinking it. You then advertise that 75% of consumers lost weight by using the product in a bar chart in a commercial. Which of the following guidelines is the company not adhering to?

Question 10 10. An example of this type of norm can include raw materials as well as overtime or any other resource found or needed within an organization.

Question 11 11. Which persuasive strategy uses statistics and facts to support a claim?

Question 12 12. All of the following are drawbacks of electronic translators EXCEPT:

Question 13 13. PowerPoint makes it easy to add information by doing what?

Question 14 14. In a social situation for a business meeting, what should you order for dinner?

Question 15 15. Which of the following ways allow a business person to communicate effectively in different languages?

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Effective Communication in the Workplace: Certificate Program Final Free Practice Test Instructions

Choose your answer to the question and click 'Continue' to see how you did. Then click 'Next Question' to answer the next question. When you have completed the free practice test, click 'View Results' to see your results. Good luck!

Effective Communication in the Workplace: Certificate Program  /  Business Courses
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