Effective Problem Solving for Supervisors Final Exam
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Question 11.Two parts of the process of idea generation are:
Question 22.What is strategic thinking?
Question 33.Saving discussion for later is:
Question 44.What key habits support strategic decision making?
Question 55.Why is it important to challenge how things have been done in the past?
Question 66.Who is known for big picture thinking?
Question 77.What does not being able to see the forest for the trees mean when we are talking about business and strategic thinking?
Question 88.In making decisions, businesses need to analyze their list of goals and decide which ones are _____ and which ones are _____.
Question 99.Which simulator is not a subcategory of a general simulator?
Question 1010.The informal term _____ characterizes a situation where too much data is collected and its analysis is self-contradictory.
Question 1111.What additional element does a special purpose simulator typically require?
Question 1212.Which is NOT one of the four phases of a simulation process?
Question 1313.How do you determine if a task can be eliminated based on the Eisenhower Matrix?
Question 1414._____ is the ability to utilize many minds to develop a multitude of ideas, leading to a high quality solution.
Question 1515.In the IDEAL Strategy, what does the letter 'D' stand for?
Question 1616.Mr. Fukami often confuses his students when he gives them exams, because his questions are unclear. The students complain that they don't understand what type of answer he wants, and therefore they do badly on the tests. Psychologists might argue that Mr. Fukami's difficulty is that his questions are _____.
Question 1717.Linda is a production manager at a warehouse where robots assist on the assembly line. She is informed that some customers are receiving their orders late. Linda arranges a meeting with her staff to get to the bottom of the problem. She encourages her team to think outside of the box to figure out a possible solution, and assures them that no idea will be criticized. This is an example of _____.
Question 1818.What is the correct order for using the problem-solving steps?
Question 1919.What are problem-solving methods?
Question 2020.Hanna isn't sure what topic to pick for her public speaking class, so she decides to draw out possible solutions in a visual way, to help her explore the options. She writes down different ideas, circles them, then draws lines connecting different related ideas. Which problem-solving strategy is Hanna using?
Question 2121.General 'mental short-cuts' or quick decision-making rules, such as, 'you get what you pay for' or 'shorter lines move more quickly' could be considered what type of problem-solving strategy?
Question 2222.What is problem solving?
Question 2323.Ted, the owner of a toy store, has a problem. He miscalculated his latest promotion - 60% off his newest toy - and is now losing money. He still has another month to go on the promotion. Which of the following solutions is the best solution that will result in losing the least amount of money?
Question 2424.An individual who utilizes a cognitive process to select a choice among several available options is engaging in a _____ process.
Question 2525.Why is it important to have decision-making skills in addition to problem-solving skills?
Question 2626.Determining the feasibility, while assessing the costs and benefits comes into play during which phase of the decision-making process?
Question 2727.Mark met with four physicians about having surgery on his foot. He has enough money saved to undergo surgery and is able to take off six weeks of paid leave from work. He has an additional two weeks of vacation time, and his mom will stay with him for the first two weeks to help out. Knowing this information, that he is being rational, and that he wants to be free of pain, which alternative should Mark choose?
Question 2828.Which of the following is the final step in the decision-making process?
Question 2929.Why is it important for business managers to understand and apply Socratic questioning?
Question 3030.Which of the following would not influence your assessment of data, information or evidence?
Question 3131.What is critical thinking?
Question 3232.Where did Socratic questioning come from?
Question 3333.Which of the following is a barrier to critical thinking?
Question 3434.How might a person thinking critically best respond to other points of view?
Question 3535.In relation to critical thinking, which one of the following best defines an objective?
Question 3636.What is one important part of using reframing?
Question 3737.What is the definition of root cause analysis?
Question 3838.What is the purpose of using a 5 Whys analysis?
Question 3939.What should you do if you determine the root cause and find that it is out of your control?
Question 4040.What is a beneficial outcome of reframing?
Question 4141.What term best defines a tool a group uses to form several ideas in a short amount of time?
Question 4242.What is the importance of having a clearly-stated problem?
Question 4343.What is detail-oriented thinking?
Question 4444.Which of the following describes the rational decision model?
Question 4545.Which problem-solving method is designed to work with process-oriented problems?
Question 4646.What is decision making?
Question 4747.Which of the following involve the tendency to focus exclusively on our own needs and the needs of our own group?
Question 4848.What is the goal of the identify root cause step in a root cause analysis?
Question 4949.Idea generation involves:
Is this argument valid and which type of reasoning does it use?
Most customers take vacations over the summer.
Customers use more roaming minutes on vacation.
Therefore, the company will see an increase in roaming charges each summer.
Effective Problem Solving for Supervisors Final Exam Instructions
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