Effective Problem Solving for Supervisors Final Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. Two parts of the process of idea generation are:

Question 2 2. What is strategic thinking?

Question 3 3. Saving discussion for later is:

Question 4 4. What key habits support strategic decision making?

Question 5 5. Why is it important to challenge how things have been done in the past?

Page 2

Question 6 6. Who is known for big picture thinking?

Question 7 7. What does not being able to see the forest for the trees mean when we are talking about business and strategic thinking?

Question 8 8. In making decisions, businesses need to analyze their list of goals and decide which ones are _____ and which ones are _____.

Question 9 9. Which simulator is not a subcategory of a general simulator?

Question 10 10. The informal term _____ characterizes a situation where too much data is collected and its analysis is self-contradictory.

Page 3

Question 11 11. What additional element does a special purpose simulator typically require?

Question 12 12. Which is NOT one of the four phases of a simulation process?

Question 13 13. How do you determine if a task can be eliminated based on the Eisenhower Matrix?

Question 14 14. _____ is the ability to utilize many minds to develop a multitude of ideas, leading to a high quality solution.

Question 15 15. In the IDEAL Strategy, what does the letter 'D' stand for?

Page 4

Question 16 16. Mr. Fukami often confuses his students when he gives them exams, because his questions are unclear. The students complain that they don't understand what type of answer he wants, and therefore they do badly on the tests. Psychologists might argue that Mr. Fukami's difficulty is that his questions are _____.

Question 17 17. Linda is a production manager at a warehouse where robots assist on the assembly line. She is informed that some customers are receiving their orders late. Linda arranges a meeting with her staff to get to the bottom of the problem. She encourages her team to think outside of the box to figure out a possible solution, and assures them that no idea will be criticized. This is an example of _____.

Question 18 18. What is the correct order for using the problem-solving steps?

Question 19 19. What are problem-solving methods?

Question 20 20. Hanna isn't sure what topic to pick for her public speaking class, so she decides to draw out possible solutions in a visual way, to help her explore the options. She writes down different ideas, circles them, then draws lines connecting different related ideas. Which problem-solving strategy is Hanna using?

Page 5

Question 21 21. General 'mental short-cuts' or quick decision-making rules, such as, 'you get what you pay for' or 'shorter lines move more quickly' could be considered what type of problem-solving strategy?

Question 22 22. What is problem solving?

Question 23 23. Ted, the owner of a toy store, has a problem. He miscalculated his latest promotion - 60% off his newest toy - and is now losing money. He still has another month to go on the promotion. Which of the following solutions is the best solution that will result in losing the least amount of money?

Question 24 24. An individual who utilizes a cognitive process to select a choice among several available options is engaging in a _____ process.

Question 25 25. Why is it important to have decision-making skills in addition to problem-solving skills?

Page 6

Question 26 26. Determining the feasibility, while assessing the costs and benefits comes into play during which phase of the decision-making process?

Question 27 27. Mark met with four physicians about having surgery on his foot. He has enough money saved to undergo surgery and is able to take off six weeks of paid leave from work. He has an additional two weeks of vacation time, and his mom will stay with him for the first two weeks to help out. Knowing this information, that he is being rational, and that he wants to be free of pain, which alternative should Mark choose?

Question 28 28. Which of the following is the final step in the decision-making process?

Question 29 29. Why is it important for business managers to understand and apply Socratic questioning?

Question 30 30. Which of the following would not influence your assessment of data, information or evidence?

Page 7

Question 31 31. What is critical thinking?

Question 32 32. Where did Socratic questioning come from?

Question 33 33. Which of the following is a barrier to critical thinking?

Question 34 34. How might a person thinking critically best respond to other points of view?

Question 35 35. In relation to critical thinking, which one of the following best defines an objective?

Page 8

Question 36 36. What is one important part of using reframing?

Question 37 37. What is the definition of root cause analysis?

Question 38 38. What is the purpose of using a 5 Whys analysis?

Question 39 39. What should you do if you determine the root cause and find that it is out of your control?

Question 40 40. What is a beneficial outcome of reframing?

Page 9

Question 41 41. What term best defines a tool a group uses to form several ideas in a short amount of time?

Question 42 42. What is the importance of having a clearly-stated problem?

Question 43 43. What is detail-oriented thinking?

Question 44 44. Which of the following describes the rational decision model?

Question 45 45. Which problem-solving method is designed to work with process-oriented problems?

Page 10

Question 46 46. What is decision making?

Question 47 47. Which of the following involve the tendency to focus exclusively on our own needs and the needs of our own group?

Question 48 48. What is the goal of the identify root cause step in a root cause analysis?

Question 49 49. Idea generation involves:

Question 50 50.

Is this argument valid and which type of reasoning does it use?

Most customers take vacations over the summer.

Customers use more roaming minutes on vacation.

Therefore, the company will see an increase in roaming charges each summer.

Effective Problem Solving for Supervisors Final Exam Instructions

Choose your answers to the questions and click 'Next' to see the next question. You can skip questions if you would like and come back to them later with the "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. You will lose your work if you close or refresh this page. Good luck!

Effective Problem Solving for Supervisors  /  Business Courses