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Emotional Intelligence in the Workplace Final Exam

Free Practice Test Instructions:

Choose your answer to the question and click 'Continue' to see how you did. Then click 'Next Question' to answer the next question. When you have completed the free practice test, click 'View Results' to see your results. Good luck!

Question 1 1. Dara notices that her employee Joe has seemed down lately and is having trouble completing assignments on time. Dara knows that he recently lost a close family member. She thinks about how he must be feeling right now. What element of emotional intelligence is Dara using?

Question 2 2. In which of the following situations would Mick, a supervisor, need to address the area of self-regulation with Cas, his employee?

Question 3 3. How is Daniel Goleman relevant to the study of emotional intelligence?

Question 4 4. How many domains of emotional intelligence are there?

Question 5 5. Which of the following is the BEST explanation of emotional intelligence?

Question 6 6. If an employee is sent to emotional intelligence training, what key traits will LIKELY be the focus of that training?

Question 7 7. Eddie is an innovative industrial engineer. Impressed by his intelligent approach to problem solving skills Eddie's boss is considering to promote him to shift supervisor. However, even though Eddie is good at his job his boss worries that Eddie may lack the emotional intelligence to manager other employees, i.e. being intuitive as to what other coworkers may feel and need. Based on Eddie's boss' evaluation, what domain of emotional intelligence may Eddie lack which could prove problematic in managing others?

Question 8 8. Each of the following is true of emotional intelligence EXCEPT _____.

Question 9 9. Sammy is very driven on the job and has already achieved all of his sales goals for the first quarter. He also won the company award for highest monthly sales on two occasions. How is Sammy's behavior BEST described as it relates to one key aspect of emotional intelligence?

Question 10 10. Jack, the manager of a bicycle shop, is having trouble motivating his employees. He is not very understanding or empathetic, and morale is low. What should Brad, the owner, do to improve the situation?

Question 11 11. Which of the following is NOT an element of emotional intelligence?

Question 12 12. Which aspect of emotional intelligence relates to your ability to recognize their own emotions, abilities, and motives in various situations?

Question 13 13. What makes emotional intelligence so important for a good manager?

Question 14 14. What did a recent Australian study show about emotional intelligence?

Question 15 15. Which of the following is NOT an element of emotional intelligence?

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Emotional Intelligence in the Workplace Final Free Practice Test Instructions

Choose your answer to the question and click 'Continue' to see how you did. Then click 'Next Question' to answer the next question. When you have completed the free practice test, click 'View Results' to see your results. Good luck!

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